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Full-Text Articles in Theory and Algorithms
Large Scale Data Mining For It Service Management, Chunqiu Zeng
Large Scale Data Mining For It Service Management, Chunqiu Zeng
FIU Electronic Theses and Dissertations
More than ever, businesses heavily rely on IT service delivery to meet their current and frequently changing business requirements. Optimizing the quality of service delivery improves customer satisfaction and continues to be a critical driver for business growth. The routine maintenance procedure plays a key function in IT service management, which typically involves problem detection, determination and resolution for the service infrastructure.
Many IT Service Providers adopt partial automation for incident diagnosis and resolution where the operation of the system administrators and automation operation are intertwined. Often the system administrators' roles are limited to helping triage tickets to the processing …