Graphics and Human Computer Interfaces Commons^™

Facilitating Heuristic Evaluation For Novice Evaluators, Anas Abulfaraj

College of Computing and Digital Media Dissertations

Heuristic evaluation (HE) is one of the most widely used usability evaluation methods. The reason for its popularity is that it is a discount method, meaning that it does not require substantial time or resources, and it is simple, as evaluators can evaluate a system guided by a set of usability heuristics. Despite its simplicity, a major problem with HE is that there is a significant gap in the quality of results produced by expert and novice evaluators. This gap has made some scholars question the usefulness of the method as they claim that the evaluation results are a product …