Databases and Information Systems Commons^™

Service Quality Monitoring In Confined Spaces Through Mining Twitter Data, Mohammad Masoud Rahimi, Elham Naghizade, Mark Stevenson, Stephan Winter

Journal of Spatial Information Science

Promoting public transport depends on adapting effective tools for concurrent monitoring of perceived service quality. Social media feeds, in general, provide an opportunity to ubiquitously look for service quality events, but when applied to confined geographic area such as a transport node, the sparsity of concurrent social media data leads to two major challenges. Both the limited number of social media messages--leading to biased machine-learning--and the capturing of bursty events in the study period considerably reduce the effectiveness of general event detection methods. In contrast to previous work and to face these challenges, this paper presents a hybrid solution based …