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Full-Text Articles in Databases and Information Systems
A Smart Chatbot System For Digitizing Service Management To Improve Business Continuity, Asraa Mohammed Albeshr
A Smart Chatbot System For Digitizing Service Management To Improve Business Continuity, Asraa Mohammed Albeshr
Theses
Chatbots, also called digital systems that require a natural language-based interface for user interaction, are increasingly being integrated into our daily lives. These chatbots respond intelligently to voice and text and function as sophisticated entities. Its functioning includes the recognition of multiple human languages through the application of Natural Language Processing (NLP) techniques. These chatbots find applications in various areas such as e-commerce services, medical assistance, recommendation systems, and educational purposes. This reflects the versatility and widespread adoption of this technology. AI chatbots play a crucial role in improving IT support in IT Service Management (ITSM) for better business continuity. …
An Efficient Strategy For Deploying Deception Technology, Noora Abdulla Alhosani
An Efficient Strategy For Deploying Deception Technology, Noora Abdulla Alhosani
Theses
Implementations of deception technology is crucial in discovering attacks by creating a controlled and monitored environment for detecting malicious activity. This technology involves the deployment of decoys, traps, and honeypots that mimic natural systems and network assets to attract and identify attackers. The use of deception technology provides an early warning system for detecting cyber-attacks, allowing organizations to respond quickly and mitigate damage. This article proposed a framework that focuses on maximizing the efficiency of deception technology in detecting sophisticated attacks. The framework employs multi-layered deception techniques at various levels of the network, system, and application to provide comprehensive coverage …
Digital Transformation In Local Governments: A Case Study Of Abu Dhabi Municipality Transport Department, Alia Sahmi Al Ahbabi
Digital Transformation In Local Governments: A Case Study Of Abu Dhabi Municipality Transport Department, Alia Sahmi Al Ahbabi
Theses
The new generation is rapidly adapting to the digital era, where government and private services are being transformed into electronic services, commonly known as Eservices. Cities are leveraging digitalization to streamline their business processes and business services. This digitalization has improved service delivery time and quality for individuals. With digitalization, business processes align with technology, enhancing performance and customer satisfaction. However, there are challenges associated with digitalization, particularly people working in various municipality departments who find it challenging to adapt to digitization. Employees may take time to adjust to the new techniques and technologies, which may hamper the actions of …