Open Access. Powered by Scholars. Published by Universities.®
Databases and Information Systems Commons™
Open Access. Powered by Scholars. Published by Universities.®
- Keyword
Articles 1 - 2 of 2
Full-Text Articles in Databases and Information Systems
Cancel Culture: Who Or What Will Be Next?, Christine Trumper
Cancel Culture: Who Or What Will Be Next?, Christine Trumper
Honors Projects in Data Science
This paper utilizes Data Science and Applied Statistic techniques, to perform an analytical dive into Cancel Culture as it is referenced and used on Twitter. The research focuses on analyzing how Cancel Culture has affected the sentiment of Twitter, specifically how it impacts prominent topics in the media that have occurred between February 2021 to September 2021. The development of a topic and sentiment analysis will be based on 1,302,844 Tweets collected using Twitter’s API. Cancel Culture became popularized on social media in the past few years and there is little concrete information regarding its process and the demographics it …
A Comparison Of Information Technology Mediated Customer Services Between The U.S. And China, Suhong Li, Hal Records, Robert Behling
A Comparison Of Information Technology Mediated Customer Services Between The U.S. And China, Suhong Li, Hal Records, Robert Behling
Information Systems and Analytics Department Faculty Journal Articles
Information technology mediated customer service is a reality of the 21st century. More and more companies have moved their customer services from in store and in person to online through computer or mobile devices. Using 442 responses collected from one USA university (234 responses) and two Chinese universities (208 responses), the study investigates customer preferences over two service delivery models (either in store or online) on five types of purchasing (retail, eating-out, banking, travel and entertainment) and their perception difference in customer service quality between those two delivery models in the U.S. and China. The results show that the majority …