Databases and Information Systems Commons^™

Digital Transformation In Local Governments: A Case Study Of Abu Dhabi Municipality Transport Department, Alia Sahmi Al Ahbabi

Theses

The new generation is rapidly adapting to the digital era, where government and private services are being transformed into electronic services, commonly known as Eservices. Cities are leveraging digitalization to streamline their business processes and business services. This digitalization has improved service delivery time and quality for individuals. With digitalization, business processes align with technology, enhancing performance and customer satisfaction. However, there are challenges associated with digitalization, particularly people working in various municipality departments who find it challenging to adapt to digitization. Employees may take time to adjust to the new techniques and technologies, which may hamper the actions of …