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Full-Text Articles in Artificial Intelligence and Robotics
Sentiment Analysis Of Public Perception Towards Elon Musk On Reddit (2008-2022), Daniel Maya Bonilla, Samuel Iradukunda, Pamela Thomas
Sentiment Analysis Of Public Perception Towards Elon Musk On Reddit (2008-2022), Daniel Maya Bonilla, Samuel Iradukunda, Pamela Thomas
The Cardinal Edge
As Elon Musk’s influence in technology and business continues to expand, it becomes crucial to comprehend public sentiment surrounding him in order to gauge the impact of his actions and statements. In this study, we conducted a comprehensive analysis of comments from various subreddits discussing Elon Musk over a 14-year period, from 2008 to 2022. Utilizing advanced sentiment analysis models and natural language processing techniques, we examined patterns and shifts in public sentiment towards Musk, identifying correlations with key events in his life and career. Our findings reveal that public sentiment is shaped by a multitude of factors, including his …
The Value Of Humanization In Customer Service, Yang Gao, Huaxia Rui, Shujing Sun
The Value Of Humanization In Customer Service, Yang Gao, Huaxia Rui, Shujing Sun
Research Collection School Of Computing and Information Systems
As algorithm-based agents become increasingly capable of handling customer service queries, customers are often uncertain whether they are served by humans or algorithms, and managers are left to question the value of human agents once the technology matures. The current paper studies this question by quantifying the impact of customers' enhanced perception of being served by human agents on customer service interactions. Our identification strategy hinges on the abrupt implementation by Southwest Airlines of a signature policy, which requires the inclusion of an agent's first name in responses on Twitter, thereby making the agent more humanized in the eyes of …
An Attention-Based Rumor Detection Model With Tree-Structured Recursive Neural Networks, Jing Ma, Wei Gao, Shafiq Joty, Kam-Fai Wong
An Attention-Based Rumor Detection Model With Tree-Structured Recursive Neural Networks, Jing Ma, Wei Gao, Shafiq Joty, Kam-Fai Wong
Research Collection School Of Computing and Information Systems
Rumor spread in social media severely jeopardizes the credibility of online content. Thus, automatic debunking of rumors is of great importance to keep social media a healthy environment. While facing a dubious claim, people often dispute its truthfulness sporadically in their posts containing various cues, which can form useful evidence with long-distance dependencies. In this work, we propose to learn discriminative features from microblog posts by following their non-sequential propagation structure and generate more powerful representations for identifying rumors. For modeling non-sequential structure, we first represent the diffusion of microblog posts with propagation trees, which provide valuable clues on how …
Early Detection Of Fake News On Social Media, Yang Liu
Early Detection Of Fake News On Social Media, Yang Liu
Dissertations
The ever-increasing popularity and convenience of social media enable the rapid widespread of fake news, which can cause a series of negative impacts both on individuals and society. Early detection of fake news is essential to minimize its social harm. Existing machine learning approaches are incapable of detecting a fake news story soon after it starts to spread, because they require certain amounts of data to reach decent effectiveness which take time to accumulate. To solve this problem, this research first analyzes and finds that, on social media, the user characteristics of fake news spreaders distribute significantly differently from those …
Leveraging Social Analytics Data For Identifying Customer Segments For Online News Media, Jansen, Bernard J, Soon-Gyo Jung, Jisun An, Haewoon Kwak, Haewoon Kwak
Leveraging Social Analytics Data For Identifying Customer Segments For Online News Media, Jansen, Bernard J, Soon-Gyo Jung, Jisun An, Haewoon Kwak, Haewoon Kwak
Research Collection School Of Computing and Information Systems
In this work, we describe a methodology for leveraging large amounts of customer interaction data with online content from major social media platforms in order to isolate meaningful customer segments. The methodology is robust in that it can rapidly identify diverse customer segments using solely online behaviors and then associate these behavioral customer segments with the related distinct demographic segments, presenting a holistic picture of the customer base of an organization. We validate our methodology via the implementation of a working system that rapidly and in near real-time processes tens of millions of online customer interactions with content posted on …
Harnessing The Power Of Text Mining For The Detection Of Abusive Content In Social Media, Hao Chen, Susan Mckeever, Sarah Jane Delany
Harnessing The Power Of Text Mining For The Detection Of Abusive Content In Social Media, Hao Chen, Susan Mckeever, Sarah Jane Delany
Conference papers
Abstract The issues of cyberbullying and online harassment have gained considerable coverage in the last number of years. Social media providers need to be able to detect abusive content both accurately and efficiently in order to protect their users. Our aim is to investigate the application of core text mining techniques for the automatic detection of abusive content across a range of social media sources include blogs, forums, media-sharing, Q&A and chat - using datasets from Twitter, YouTube, MySpace, Kongregate, Formspring and Slashdot. Using supervised machine learning, we compare alternative text representations and dimension reduction approaches, including feature selection and …
Lexicon-Based Sentiment Analysis In The Social Web, Fazal Masud Kundi, Dr. Muhammad Zubair Asghar
Lexicon-Based Sentiment Analysis In The Social Web, Fazal Masud Kundi, Dr. Muhammad Zubair Asghar
Dr. Muhammad Zubair Asghar
Sentiment analysis is a compelling issue for both information producers and consumers. We are living in the “age of customer”, where customer knowledge and perception is a key for running successful business. The goal of sentiment analysis is to recognize and express emotions digitally. This paper presents the lexicon-based framework for sentiment classification, which classifies tweets as a positive, negative, or neutral. The proposed framework also detects and scores the slangs used in the tweets. The comparative results show that the proposed system outperforms the existing systems. It achieves 92% accuracy in binary classification and 87% in multi-class classification.