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Full-Text Articles in Systems Engineering
Assessment System Based On Fuzzy Scoring In European Foundation For Quality Management (Efqm) Business Excellence Model, J Dodangeh
Javad Dodangeh
There are a few popular business excellence models that provide standard criteria against which an organization can measure its performances. European Foundation for Quality Management (EFQM) is the most popular one. The organizational self-assessment process is an admissible system in the area of Total Quality Management (TQM). Most specialists concur to the description of self-assessment that is presented by the European Foundation for Quality Management (EFQM). However, the current selfassessment methods in EFQM model have some drawbacks and problems which are scoring in these methods influenced by experts’ judgment and thus, are subjective. Furthermore, these methods cannot consider the empirical …
Designing Fuzzy Multi Criteria Decision Making Model For Best Selection Of Areas For Improvement In Efqm, J Dodangeh
Designing Fuzzy Multi Criteria Decision Making Model For Best Selection Of Areas For Improvement In Efqm, J Dodangeh
Javad Dodangeh
In a growingly competitive business environment, numerous organizations adopt the total quality management (TQM) approach, to struggle for business excellence. To monitor the progress towards business excellence, thousands of organizations across the world use self-assessment on a regular basis. There are a few popular business excellence models, that provide standard criteria against which an organization can measure its performances. European Foundation for Quality Management (EFQM) is the most popular ones. The EFQM Excellence Model was introduced at the beginning of 1992, as the framework for assessing organizations for the European Quality Award. It is now the most widely used organizational …