Other Operations Research, Systems Engineering and Industrial Engineering Commons^™

The Intersection Of Robotic Process Automation And Lean Six Sigma Applied To Unstructured Data, Emily Mcintosh

Operations Research and Engineering Management Theses and Dissertations

While new Artificial Intelligence (AI) technologies gain traction in the workplace, there seems to be more buzz around these newer advances, including Robotic Process Automation (RPA), than more established process improvement techniques such as Lean Six Sigma. This praxis research uses Lean Six Sigma as a framework for effectively deploying these emerging technologies, a challenge for 86% of companies (Ernst & Young, 2021). This research is applied to one of the legal industry’s most resource intensive processes – eDiscovery in the environment of a Big 4 accounting firm that provides services to corporations and legal professionals alike.

Electronic discovery (also …