Ergonomics Commons^™

Process Improvement Of Kaiser Permanente Medical Group, Connie Chou, Brett Witherall

Industrial and Manufacturing Engineering

This report seeks to improve the operations of the Kaiser Permanente’s Central Refill Pharmacy. In particular, the need for better workstations became evident when witnessing the cluttered appearance of the packing workbenches in the facility. Furthermore, one of Kaiser’s largest problem areas is the physical strain caused by the repetitive motion required of the packing job function. A redesign of the packing workstations has been developed on Microsoft Visio in order to reduce clutter, be more space efficient, and decrease eye and arm movement associated with employee strain. The most significant additions are an automated slide that transfers packages from …