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Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering

Engineering Innovative Mobile Data Services: Developing A Model For Value Network Analysis And Design, Mutaz M. Al-Debei, Enas M. Al-Lozi, Guy Fitzgerald Apr 2013

Engineering Innovative Mobile Data Services: Developing A Model For Value Network Analysis And Design, Mutaz M. Al-Debei, Enas M. Al-Lozi, Guy Fitzgerald

Dr. Mutaz M. Al-Debei

Purpose – This study aims to analytically develop a reference model for engineering (i.e. analysis, design, development, evaluation, delivery, maintenance, modification, and management) powerful value networks capable of creating innovative mobile data services. Design/methodology/approach – The paradigm followed is that of Design-Science Research (DSR) which incorporates two main iterative processes: build and evaluate. For building the model (i.e. the design science artifact in this research), we followed three iterations: (1) Literature Review Analysis; (2) Semi-Structured Interviews analyzed through content analysis; and (3) examination of real-life case studies. But for evaluating the model, we utilized the NTT DoCoMo’s i-mode case. Findings …


A Value-Based Approach For Explaining The Adoption Intention Of Mobile Data Services, Mutaz M. Al-Debei Mar 2013

A Value-Based Approach For Explaining The Adoption Intention Of Mobile Data Services, Mutaz M. Al-Debei

Dr. Mutaz M. Al-Debei

This study aims at explaining the factors affecting the adoption intention of mobile data services from the perspective of consumers as users. In this study we focus on the value users can potentially gain from using these services. We hypothesize that if we can examine users' utilitarian, hedonic, uniqueness, epistemic and economic value, then we can explain and predict their intention to use mobile data services. Our results show that utilitarian value is according to previous studies an important adoption factor. Additionally, economic value is also important and significant. Nevertheless, it seems that in our context, hedonic, uniqueness, and epistemic …


The Quality And Acceptance Of Websites: An Empirical Investigation In The Context Of Higher Education, Mutaz M. Al-Debei Jan 2013

The Quality And Acceptance Of Websites: An Empirical Investigation In The Context Of Higher Education, Mutaz M. Al-Debei

Dr. Mutaz M. Al-Debei

The aim of this study is to explain the main factors affecting behavioural intentions of students to regularly use university websites in the future. Universities are investing millions of dollars in developing high quality websites as they believe that this course of action can provide them with significant strategic benefits. Notwithstanding, little is known about what attracts students to regularly use university websites and our understanding in this context is by no means complete. Aiming to advance our knowledge in this domain, this study utilises a novel model that is developed on the basis of three well-established theories in the …


Developing And Implementing A Web Portal Success Model, Dima Jalal, Mutaz M. Al-Debei Jan 2013

Developing And Implementing A Web Portal Success Model, Dima Jalal, Mutaz M. Al-Debei

Dr. Mutaz M. Al-Debei

The emergence and subsequent spreading of new technologies, such as Web portals, has changed the way people handle information, communicate, share knowledge, and perform tasks. The use of different information technologies and systems offers the potential for substantially improving performance not only at the organizational level but also at the individual level. However, performance gains are often obstructed by users' unwillingness to accept and use available systems and technologies. This paper aims at examining the role of Web portals in improving the overall performance at the individual level in terms of task productivity and innovation, customer satisfaction, and management control. …


Measuring Web Portals Success: A Respecification And Validation Of The Delone And Mclean Information Systems Success Model, Mutaz M. Al-Debei, Dima Jalal, Enas Al-Lozi Jan 2013

Measuring Web Portals Success: A Respecification And Validation Of The Delone And Mclean Information Systems Success Model, Mutaz M. Al-Debei, Dima Jalal, Enas Al-Lozi

Dr. Mutaz M. Al-Debei

The main aim of this research is to investigate the role of web portals in improving job performance at the individual level from the perspective of employees as users. This is deemed significant as yet little research has assessed the success of web portals in delivering benefits at the individual level in terms of improved performance in developing countries. The DeLone and McLean IS success model was used as a foundational theory and then was refined to match the context of the current research. In fact, the functions and features of portals were identified, clustered and then linked to portals’ …