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Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering

Pricing Policies For A Dual-Channel Retailer With Cross-Channel Returns, Mohannad Hassan Radhi, Guoqing Zhang May 2018

Pricing Policies For A Dual-Channel Retailer With Cross-Channel Returns, Mohannad Hassan Radhi, Guoqing Zhang

Mechanical, Automotive & Materials Engineering Publications

Many retailers are adopting a dual-channel retailing strategy (DCRS) in which products are offered through two channels: physical stores and online stores. Due to regulations or competitive measures, such a strategy allows customers who find a purchase unsatisfactory to obtain a full refund through a same-channel return or a cross-channel return. No papers have collectively studied the aforementioned types of customer returns in a dual-channel context. This paper studies optimal pricing policies for a centralized and decentralized dual-channel retailer (DCR) with same- and cross-channel returns. How dual-channel pricing behavior is impacted by customer preference and rates of customer returns is ...


Dual-Channel Warehouse And Inventory Management With Stochastic Demand, Fawzat Alawneh, Guoqing Zhang Feb 2018

Dual-Channel Warehouse And Inventory Management With Stochastic Demand, Fawzat Alawneh, Guoqing Zhang

Mechanical, Automotive & Materials Engineering Publications

This study examines the inventory policy for the emerging dual-channel warehouse, which has a unique structure where the warehouse is divided into two areas: one for fulfilling online orders and the other for storing products and fulfilling offline orders. A multi-item inventory model was developed considering the warehouse capacity constraint, demand, and lead time uncertainty. Solution methods are provided for both uniform and normal distributions. Adopting the proposed inventory policy for a dual warehouse is cost effective and adds flexibility to the warehouse and supply chain. The study also offers managerial insights on some critical issues faced by companies operating ...