Operations Research, Systems Engineering and Industrial Engineering Commons^™

Analyzing Supercomputer Utilization Under Queuing With A Priority Formula And A Strict Backfill Policy, Michael David Vanderlan

Masters Theses

Supercomputers have become increasingly important in recent years due to the growing amount of data available and the increasing demand for quicker results in the scientific community. Since supercomputers carry a high cost to build and maintain, efficiency becomes more important to the owners, administrators, and users of these supercomputers. One important factor in determining the efficiency of a supercomputer is the scheduling of jobs that are submitted by users of the system. Previous work has dealt with optimizing the schedule on the system’s end while the users are blinded from the process. The work presented in this thesis investigates …

A Call Center Simulation Study: Comparing The Reliability Of Cross-Trained Agents To Specialized Agents, Louis Franklin Ali Iii

Masters Theses

Call centers are an important function of most companies’ day to day business activities. They are often the link between a company and its customers and hugely impact the customer’s perspective or point of view (POV) of a company. A call center in the most general sense is a place, representing a business, which receives inbound calls from customers and/or makes outbound calls to customers, the latter being most commonly referred to as telemarketing. There was a time when a typical call center strictly consisted of agents who handled inbound/outbound calls; these agents are considered specialized agents. Generally speaking, a …

Path Forward To Design And Implement An On-Going Engineering Management Handbook, Robert B. Kring

Masters Theses

The purpose of this thesis was to determine a path forward to design and implement an on-going Engineering Management Handbook. A review was performed to establish a definition of Engineering Management, the history of Engineering Management, how this history has impacted the Body of Knowledge in Engineering Management over the years, and the current state of the Engineering Management Handbook. Two surveys were performed to discover how users perceive the Handbook. It was found that there was a desire for a useful on-line EM Handbook. This research allows for decisions to be made in the future as the Handbook is …

Demand Forecasting Model For Emergent Manufacturing, Naveed Ahmed Nasar Ahmed

Masters Theses

Emergence of outsourcing and global partnerships has driven the need for emergent manufacturing. Emergent manufacturing is a concept and mechanism that allows manufacturing based organizations to mitigate the risk of outsourcing their manufacturing functions. The implementation of emergent manufacturing is on a rise and yet many industrial facilities have to decide when to switch to emergent manufacturing.

To achieve a strategic fit of emergent manufacturing with the existing manufacturing facilities is the current need of the Industry. There is a strong need to develop a body of literature and models specifically for this task.

This thesis aims to develop a …

The Impact Of Organizational Attributes On Project Performance As Measured By On-Time Delivery And Budget, Zeid El-Akkad

Masters Theses

Before we determine what lean tools are suitable for an office environment and how to modify those tools to make them more suitable and in order to develop a lean office, it is important to understand the different processes and aspects within an office. For this reason, better understanding of office processes and aspects helps facilitate the deployment and implementation and modification of different lean techniques to better suit the office environment. The purpose of this paper is to identify seven different factors to compare against one another and against project performance in terms of on-time delivery and budget. The …

Developing A Model To Evaluate Maintenance Operations, Soundararajan Kannan

Masters Theses

Maintenance has become a prominent function in today's manufacturing environment. Tremendous efforts have been put into in developing different types of maintenance strategies for enhancing the performance of the equipment but very little has been done in actually streamlining maintenance activities. This refers to systematically evaluating and analyzing the non-value added activities within the maintenance function. One of the primary lean tools that can provide a different dimension in identifying and analyzing non-value added activities is Value Stream Mapping (VSM). However, the traditional VSM cannot be utilized "as is" because the maintenance activities do not completely correspond with VSM terminology. …

Utilizing Employee Stress To Establish Guidelines For Managing Personnel During Lean Transition, Nezhad Naim Jallal Hossiney

Masters Theses

Employee resistance has been one of the many primary obstacles during Lean execution. Employee stress is a principal outcome of resistance when implementing Lean systems. This research is directed towards finding the relationship between employee stress and Lean. The hypothesis states-Lean implementation increases employee stress.

The research methodology involves investigating employee stress during various phases of Lean. This research proposes three phases of Lean that are- Lean Introduction Phase, Lean Implementation Phase, and Lean Refinement Phase. Surveys are used to collect data for the study. Two questionnaires are used 1) Lean Environment Evaluation Profile (LEEP) 2) Work Stress Profile (WSP). …

A Statistical Based Model To Manage Perishable Goods Within A Cold Supply Chain, Amanda Rhiana Hicks

Masters Theses

"Cold chain" management, the management of a temperature sensitive supply chain, has its own particular set of logistical challenges and issues when compared to a non-temperature sensitive supply chain. Current supply chain management techniques and tools that are utilized today in industry do not take this unique set of challenges into account. This thesis will focus on how using a model that has been built upon the theories of statistical process control techniques that does take the challenges into account, when monitoring and evaluating in-transit shipment of perishable goods throughout the cold supply chain, can assist in continuously improving the …

Implementation Of Critical Path Method And Critical Resource Diagramming Using Arena Simulation Software, Jamie Ehresman Gunter

Masters Theses

A relatively new resource management tool, which considers both time and resource requirements, is Critical Resource Diagramming (CRD). CRD is a simple extension to the CPM technique developed for resource management purposes. It is a graphical tool used mainly for resource scheduling.

The purpose of this study is to use the Arena simulation software and CRD to solve problems. This will be accomplished by setting up an example problem in the simulation program, Arena, and the CRD approach will be used as a deterministic and probabilistic problem.

The Arena output results for the deterministic parts of the example were compared …

Developing A Lean Based Model For A Hospital Pharmacy Environment, Jason North

Masters Theses

Lean strategies have become necessary in healthcare due primarily to two factors: a demand for efficiency and a need to reduce medical error. The case for the necessity of a lean program is based on trends of increasing costs and decreasing revenues resulting from government intervention. Profit margin per patient has been reduced, and therefore more patients per time period must be seen in order to meet profitability goals. Preventable medical error is shown to be a leading cause of death.

Current research in the area of hospital and healthcare efficiency proves that a parallel exists between healthcare efficiency today …

Causal Analysis Of Fatal Trenching Accidents, John Patrick Wagner

Masters Theses

A study was performed by the Construction Industry Research and Policy Center at The University of Tennessee, Knoxville to identify causation for U.S. trench collapse fatalities in the construction industry that occurred during the years 1997-1999. Of the 1217 fatality case files analyzed, 44 were categorized as trench collapse fatalities. The 44 trench collapse case files were analyzed and the contributed factors of the fatalities were identified in an effort to determine the causation of collapses. The results of the study showed a large number of trenches without any type of protective devices being used. The findings of the fatal …

A Computer Modeling Approach Using Critical Resource Diagramming Network Analysis In Project Scheduling, Vincent Gilles Delgado

Masters Theses

The problem of resource constrained project scheduling (RCPSP) continues to be an important topic in project management. Different scheduling processes have been introduced to solve cases of RCPSP. Most of the developed methods are based on a network analysis approach. The two main technique of project network analysis used for planning, scheduling, and control are PERT and CPM. These approaches assume unlimited resource availability in project network analysis. In realistic projects, both the time and resource requirements of activities should be considered in developing network schedules. Another particularity of the methods created, so far, is the focus on activities during …

Development Of Internet Based Lean Assessment Methodology And Tool: Utopex, Prashant M. Hulloli

Masters Theses

Lean implementation is a complex process and requires a comprehensive lean assessment methodology that collects information from all the areas of an organization, and helps to determine the current state of the organization. A lean assessment tool is a stepping-stone for successful lean implementation as it provides as accurate accounting of a company’s current state and helps develop future strategies for business activities. It is quite essential to develop a lean assessment tool that focuses on manufacturing systems, support systems, operational excellence (integration of lean & six-sigma), and cultural sustainability of the organization. The assessment tool is developed focusing on …

An Enhanced Dynamic Slope Scaling Procedure With Tahu Scheme For Fixed Charge Network Flow Problems, Xinyan Pan

Masters Theses

In this thesis, a heuristic algorithm for solving large scale fixed charge network problems (FCNFP) based on the dynamic slope scaling procedure (DSSP) and tabu search strategies is presented. The proposed heuristic (the enhanced DSSP) integrates the DSSP with the classical short-term memory intensification and long-term memory diversification mechanism in the tabu search to improve the performance of the pure DSSP. With the feature of dynamically evolving memory, the enhanced DSSP evaluates the solutions in the search history and it iteratively adjusts the linear factors of the LP approximations of the FCNFP to produce promising search neighborhoods for good quality …

The Development Of An Inventory Control Procedure For Low Usage Maintenance Spare Parts, Asa L. Whitaker Jr.

Masters Theses

This analysis was made in an attempt to establish an inventory control procedure which would be applicable for low wage maintenance spare parts. Spare parts inventories are unique in industry since they are maintained as insurance stock to provide protection against the inability to procure a part readily when it is needed for a repair.· Due to this characteristic, the demand for these items is low and unpredictable; therefore, classical inventory models are not applicable. More sophisticated approaches have been developed to take these characteristics into account; however, these approaches require assumptions to be made which may not hold true …

An Analysis Of The Pharmacy Department At Saint Mary's Memorial Hospital, Grant Eugene Spencer

Masters Theses

[From the Introduction]

Today, industrial engineering is rapidly becoming an integral part of many hospital organizations throughout the United States. The techniques of this profession can be applied to all systems within the hospital, one of the most important of which is the pharmacy department. It is within this department that the problem for study in this thesis was chosen.

I. THE PROBLEM
Statement of the problem.
This thesis is concerned with a study of the pharmacy department of Saint Mary's Memorial Hospital, located in Knoxville, Tennessee.

Purpose of the study.
The main purpose of the study was …