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Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering
Capacity Planning For Heterogeneous Patient Populations In Primary Care And Specialty Networks, Prashant Meckoni
Capacity Planning For Heterogeneous Patient Populations In Primary Care And Specialty Networks, Prashant Meckoni
Doctoral Dissertations
Access to primary care has a direct impact on morbidity and mortality, and is strongly influenced by indirect waiting time: the delay between the requested and allotted appointment day. Our models describe the heterogeneous appointment seeking patterns of a primary care patient panel using stochastic processes parameterized to reflect the diversity of primary care visit rates in the US. For capacity planning, we estimate the distribution of daily appointments, and show that the distribution variability can be reduced by heuristics that use patient flexibility regarding the day of the appointment. For delays, we demonstrate that in a first-come, first-served system, …
Analyzing Factors Affecting Patient Satisfaction Using The Kano Model, Tejaswi Materla
Analyzing Factors Affecting Patient Satisfaction Using The Kano Model, Tejaswi Materla
Doctoral Dissertations
"Customer needs associated with the healthcare sector are constantly evolving with the technological advancements, rising costs, and shifts in patient demographics. Challenges associated with understanding patient needs impact the quality of care and life, safety, and satisfaction. The objective of this research was to develop a methodology to collect and analyze the needs associated with healthcare units that differ based on the type of care and services and patient perceptions over time. The proposed methodology provides insights into the voice of the customer through visualization of the relationship between the performance of quality attributes and customer satisfaction. Cronbach's alpha is …
The Effect Of Interruptions On Primary Task Performance In Safety-Critical Environments, Cheryl Ann Nicholas
The Effect Of Interruptions On Primary Task Performance In Safety-Critical Environments, Cheryl Ann Nicholas
Doctoral Dissertations
Safety critical systems in medicine utilize alarms to signal potentially life threatening situations to professionals and patients. In particular, in the medical field multiple alarms from equipment are activated daily and often simultaneously. There are a number of alarms which require caregivers to take breaks in complex, primary tasks to attend to the interruption task which is signaled by the alarm. The motivation for this research is the knowledge that, in general, interrupting tasks can have a potentially negative impact on performance and outcomes of the primary task. The focus of this research is on the effect of an interrupting …
A Dea Model To Optimize Insurance Payment Plans Based On Pacs, Gagan Rajpal
A Dea Model To Optimize Insurance Payment Plans Based On Pacs, Gagan Rajpal
Doctoral Dissertations
Healthcare industry has evolved dramatically over the time. From being a “cottage industry” to an “organized industry” has brought lot of changes. The changes have been both good and bad. Among the problems that have surfaced in past couple of decades, rising healthcare cost has been one of the most significant. The rising healthcare cost has been documented to be a symptom of several factors. Since the inception of healthcare as an organized industry several payment models for providers and hospitals have been adopted. Current healthcare reforms have proposed new payments models to curb the rising cost and provide consumer …