Operations Research, Systems Engineering and Industrial Engineering Commons^™

Impact Of Batch Appointments On No-Show Rates: A Public Versus Private Clinic Perspective, Husniyah Abdus-Salaam, Lauren Davis

Dr. Lauren B Davis

Much of the appointment scheduling literature has characterized the impact of no-show rates with respect to individual appointment requests. However, little is known about the impact of appointments that are grouped by household. This study is concerned with understanding the prevalence of these family group appointments and identifying the appointment characteristics that significantly influence no-show rates. Using historical data from a public and private pediatric clinic, Multiway Frequency Analysis is used to characterize the association between appointment characteristics and appointment size. A logistic regression model is also developed to identify the factors that contribute to no-show rates for both clinics. …