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Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering
Impact Of Batch Appointments On No-Show Rates: A Public Versus Private Clinic Perspective, Husniyah Abdus-Salaam, Lauren Davis
Impact Of Batch Appointments On No-Show Rates: A Public Versus Private Clinic Perspective, Husniyah Abdus-Salaam, Lauren Davis
Dr. Lauren B Davis
Much of the appointment scheduling literature has characterized the impact of no-show rates with respect to individual appointment requests. However, little is known about the impact of appointments that are grouped by household. This study is concerned with understanding the prevalence of these family group appointments and identifying the appointment characteristics that significantly influence no-show rates. Using historical data from a public and private pediatric clinic, Multiway Frequency Analysis is used to characterize the association between appointment characteristics and appointment size. A logistic regression model is also developed to identify the factors that contribute to no-show rates for both clinics. …
Evaluating The Impact Of Patient Arrival Patterns In The Performance Of Appointment Scheduling Rules, Alcides Santander-Mercado, Jose Zayas-Castro, Laila Cure, Ali Yalcin
Evaluating The Impact Of Patient Arrival Patterns In The Performance Of Appointment Scheduling Rules, Alcides Santander-Mercado, Jose Zayas-Castro, Laila Cure, Ali Yalcin
Laila Cure
This paper evaluates the ability of commonly used Appointment Scheduling Rules (ASRs) in smoothing the effect of environmental factors in the performance of an outpatient scheduling system. ASRs have been widely implemented in outpatient clinics to improve performance measures such as staff idle time, patient waiting time, and facility congestion. However, the successful implementation of an ASR depends on its ability in dealing with the environmental factors affecting the system. Factors such as no-shows, variability of consultation times, patient unpunctuality, walk-in patient arrivals and the number of admitted patients per session affect the performance of the clinics in terms of …