Operations Research, Systems Engineering and Industrial Engineering Commons^™

Modeling And Optimization Of Non-Profit Hospital Call Centers With Service Blending, Yanli Zhao

Wayne State University Dissertations

This dissertation focuses on the operations problems in non-profit hospital call centers with inbound and outbound calls service blending.

First, the routing policy for inbound and outbound calls is considered. The objective is to improve the system utilization under constraints of service quality and operators' quantity. A collection of practical staffing assignment methods, separating and mixing staffing policy are evaluated. Erlang C queuing model is used to decide the minimum number of operators required by inbound calls. Theoretical analysis and numerical experiments illustrate that through dynamically assigning the inbound and outbound calls to operators under optimal threshold policy, mixing staffing …

Proximal Iterative Gaussian Smoothing Algorithm For A Class Of Nonsmooth Convex Minimization Problems, Sanming Liu, Zhijie Wang, Chongyang Liu

Chongyang Liu

In this paper, we consider the problem of minimizing a convex objective which is the sum of three parts: a smooth part, a simple non-smooth Lipschitz part, and a simple non-smooth non-Lipschitz part.

Behavioral Operations Management In Federal Governance, Frederick Leonard Mobley

Walden Dissertations and Doctoral Studies

The environmental uncertainty of federal politics and acquisition outsourcing in competitive markets requires an adaptive decision-analysis structure. Practitioners oriented toward exclusively static methods face severe challenges in understanding qualitative aspects of organizational governance. The purpose of this grounded theory study was to examine and understand behavioral relationship attributes within intuitive, choice, judgment, or preference decision-making processes. The problem addressed in this study was the detrimental effects of organizational citizenship behavior (OCB), compulsory citizenship behavior (CCB), and social exchange theory (SET) on the acquisition management relationship The OCB, CCB, SET dictates that sound business development, relationship acumen, emotional intelligence and perceptiveness …

Single And Multiple Objective Biomass-To-Biofuel Supply Chain Optimization Considering Environmental Impacts, Claudia Evangelina Valles Sosa

Open Access Theses & Dissertations

Bioenergy has become an important alternative source of energy to alleviate the reliance on petroleum energy. Bioenergy offers diminishing climate change by reducing Green House Gas Emissions, as well as providing energy security and enhancing rural development. The Energy Independence and Security Act mandate the use of 21 billion gallons of advanced biofuels including 16 billion gallons of cellulosic biofuels by the year 2022. It is clear that Biomass can make a substantial contribution to supply future energy demand in a sustainable way. However, the supply of sustainable energy is one of the main challenges that mankind will face over …

A Critical Analysis Of Integrated Coastal And Ocean Management In Bangladesh With Lessons From Global Practices, Syed Mamtajul Islam

World Maritime University Dissertations

The coast of Bangladesh is highly dynamic, unique and diverse, the south-western part of which hosts the world’s largest single mangrove forest; the south-central part receives the world’s second largest river system (Ganges-Brahmaputra-Meghna system), contributing to form the world’s largest delta in Bangladesh; and the south-eastern part provides room for major industrial and economic activities such as ports and shipping, ship recycling (2nd in global ranking), ship building, fisheries and tourism (Beaches in Cox’s Bazar – the world’s longest). The earlier land-side coastal management initiatives, which totally ignore ocean issues, have failed to bring a remarkable outcome mainly due to …

Inventory Optimization In Manufacturing Organizations, Scott William Lemke

Walden Dissertations and Doctoral Studies

Inventories totaling 1.7 trillion U.S. dollars represent an opportunity for U.S. manufacturers. This exploratory case study researched supply chain strategies used to manage inventory in manufacturing operations of a U.S. manufacturing company. A mature value chain contained within a single organization using the value chain framework was the basis for this study. Individual interviews conducted with 16 managers responsible for defining and implementing inventory control strategies, and 4 internal users provided primary information for the study. Other sources of information included a value chain map created through the observation of operations, various inventory measurements, and policies and guidelines related to …

Using The Delta-Model For End-Stage Liver Disease To Improve The Decision-Making Process For The Donor Liver System, Joanne Chin

Walden Dissertations and Doctoral Studies

The purpose of this experimental research was to determine whether using delta-MELD as a criterion for the liver transplant patient selection process could improve the U.S. liver allocation system. This research closed a gap in current literature on the utility of delta-MELD for liver transplant patient selection. The frameworks of systems theory, the analytic hierarchy process, and the Kalman filter contributed to the development of 2 simulation models of the liver allocation system: one that used delta-MELD and one that did not use delta-MELD. The research question examined whether using delta-MELD could improve the liver allocation system by reducing the …

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Journal of International Technology and Information Management

No abstract provided.

From The Desk Of The Editor

Journal of International Technology and Information Management

No abstract provided.

Table Of Contents

Journal of International Technology and Information Management

No abstract provided.

From The Desk Of The Editor

Journal of International Technology and Information Management

No abstract provided.

Table Of Contents

Journal of International Technology and Information Management

No abstract provided.

Strategies To Minimize The Impact Of Supply Chain Risk On Business Performance, Jonathan Opata

Walden Dissertations and Doctoral Studies

The exposure of companies to turbulence, uncertainty, and vulnerability in their supply chain results in supply chain disruption with an estimate cost of $10 million for each supply chain disruption. The purpose of this case study was to explore the strategies supply chain managers use to mitigate supply chain disruption on business performance in a pharmaceutical company in Maryland. Contingency theory of fit formed the conceptual framework for this study. Participant perceptions were elicited in interviews with 11 supply chain managers regarding strategies to mitigate risks associated with supply chain disruptions. Data from interviews and supporting documents were processed and …

Retaining Behavioral Healthcare Employees Of The Millennial Generation, David W. Gomel

Walden Dissertations and Doctoral Studies

As a result of the passage of the Affordable Care Act, the behavioral healthcare field is experiencing an increased demand for services. This increase is based on the availability of healthcare coverage to an estimated 13.4 million previously uninsured individuals. To meet this demand for treatment, the workforce of behavioral health therapists must grow. The largest generation entering the workforce, the Millennial Generation - those born after 1980 - is believed to lack commitment to their employers, frequently vacating their positions for the next best offer. The purpose of this case study was to determine factors that both affect retention …

From The Desk Of The Editor

Journal of International Technology and Information Management

No abstract provided.

Table Of Contents

Journal of International Technology and Information Management

No abstract provided.

From The Desk Of The Editor

Journal of International Technology and Information Management

No abstract provided.

Multilevel Ant Colony Optimization To Solve Constrained Forest Transportation Planning Problems, Pengpeng Lin

Theses and Dissertations--Computer Science

In this dissertation, we focus on solving forest transportation planning related problems, including constraints that consider negative environmental impacts and multi-objective optimizations that provide forest managers and road planers alternatives for making informed decisions. Along this line of study, several multilevel techniques and mataheuristic algorithms have been developed and investigated. The forest transportation planning problem is a fixed-charge problem and known to be NP-hard. The general idea of utilizing multilevel approach is to solve the original problem of which the computational cost maybe prohibitive by using a set of increasingly smaller problems of which the computational cost is cheaper.

The …

Wind Farm Optimization Using Evolutionary Algorithms, Carlos Marco Ituarte-Villarreal

Open Access Theses & Dissertations

In recent years, the wind power industry has focused its efforts on solving the Wind Farm Layout Optimization (WFLO) problem. Wind resource assessment is a pivotal step in optimizing the wind-farm design and siting and, in determining whether a project is economically feasible or not. In the present work, three (3) different optimization methods are proposed for the solution of the WFLO: (i) A modified Viral System Algorithm applied to the optimization of the proper location of the components in a wind-farm to maximize the energy output given a stated wind environment of the site. The optimization problem is formulated …

Clinical Significance Of Response Shift In A Spine Interventional Clinical Trial, Robin Carlson

Walden Dissertations and Doctoral Studies

The effectiveness of treatments for degenerative spine conditions, where the primary symptom is back pain, is typically determined using patient-reported quality of life (QoL) measures. However, patients may adjust their internal standards when scoring QoL based on factors other than their health. This response shift phenomenon could confound the interpretation of study data and impact effectiveness conclusions. In the current study, response shift was examined using structural equation modeling (SEM) and previously collected clinical trial data comparing 2 minimally invasive medical devices in lumbar spinal stenosis patients through 1 year postintervention. In subject QoL results, reprioritization shift between 3 months …

Analyzing Stakeholders Using Fuzzy Cognitive Mapping, Patrick T. Hester

Engineering Management & Systems Engineering Faculty Publications

Stakeholder analysis was first explored as a methodology to assist business leaders with their strategic management functions. Stakeholder analysis has since expanded beyond the corporate arena. Stakeholders are a vital element in all complex systems problems; they are the customers, users, clients, suppliers, employees, regulators, and team members of a system. They fund a system, design it, build it, operate it, maintain it, and dispose of it. Each stakeholder contributes their own value-added perspective, as described by the systems principle known as complementarity. While many approaches exist for classifying and determining their attitudes, these approaches stop short of evaluating stakeholders …

Key Factors Driving Personnel Downsizing In Multinational Military Organizations, Ilksen Gorkem, Resit Unal, Pilar Pazos

Engineering Management & Systems Engineering Faculty Publications

Although downsizing has long been a topic of research in traditional organizations, there are very few studies of this phenomenon in military contexts. As a result, we have little understanding of the key factors that drive personnel downsizing in military setting. This study contributes to our understanding of key factors that drive personnel downsizing in military organizations and whether those factors may differ across NATO nations’ cultural clusters. The theoretical framework for this study was built from studies in non-military contexts and adapted to fit the military environment.

This research relies on historical data from one of the largest multinational …

Achieving Reliable Generation \& Delivery Of Energy Through Robust Optimization, Anna Danandeh

USF Tampa Graduate Theses and Dissertations

In this dissertation, we elaborate on the inherent risks and uncertainties in power systems and associated industries, and develop practical solution methods to eliminate their adverse effects.

our research agenda consists of practice-driven problems in different stages of power generation as follows. (1) Affordable fuel procurement through developing a comprehensive fuel supply chain design and operations planning system for electricity generation companies, (2) reliable electricity generation through incorporating dynamic asset rating concept in the unit commitment problem, and (3) efficient demand management through proposing a job scheduling model for effective local generation consumption.

Since reliability cannot be compromised in energy …