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Articles 151 - 168 of 168

Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering

Survey Report On Training And Spending On Customer Care Services, Deogratias Harorimana Sr Jan 2010

Survey Report On Training And Spending On Customer Care Services, Deogratias Harorimana Sr

Dr Deogratias Harorimana

In a bid to promote and develop good customer care service in various sectors of Rwandan economy, a survey was conducted to assess progress and trends on customer service capacity building. Although shortcomings are there, there have been efforts and registered trends across the country on service delivery front. Investment in Capacity Building IS happening in certain sectors but this is unevenly distributed. In 2008 companies had started recognizing the significance of good service and cultivate a good working environment and training. From 2009, there was a decline in investment in capacity building in front office and key service delivery …

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Value Networks For Developing Mobile Innovations: The Case Of Apple Iphone, Mutaz M. Al-Debei Jan 2010

Value Networks For Developing Mobile Innovations: The Case Of Apple Iphone, Mutaz M. Al-Debei

Dr. Mutaz M. Al-Debei

This paper intuitively utilizes a methodical approach (i.e. VNM Model) to analyze the success of Apple iPhone mobile innovation from a value network perspective. The paper demonstrates, through the case of iPhone, how a powerful and well- designed value network is a critical enabler of innovations in the mobile telecommunications industry. Retrospectively, the paper also discusses key value drivers of successful value networks.

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Developing A Unified Framework Of The Business Model Concept, Mutaz M. Al-Debei, David Avison Jan 2010

Developing A Unified Framework Of The Business Model Concept, Mutaz M. Al-Debei, David Avison

Dr. Mutaz M. Al-Debei

Recent rapid advances in Information and Communication Technologies (ICTs) have highlighted the rising importance of the Business Model (BM) concept in the field of Information Systems (IS). Despite agreement on its importance to an organization’s success, the concept is still fuzzy and vague, and there is little consensus regarding its compositional facets. Identifying the fundamental concepts, modeling principles, practical functions, and reach of the BM relevant to IS and other business concepts is by no means complete. This paper, following a comprehensive review of the literature, principally employs the content analysis method and utilizes a deductive reasoning approach to provide …

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Developing A Decision-Making Framework For Web Service Security Profiles: A Design-Science Paradigm, Mutaz M. Al-Debei, Bachar Alrouh, Gheorghita Ghinea Jan 2010

Developing A Decision-Making Framework For Web Service Security Profiles: A Design-Science Paradigm, Mutaz M. Al-Debei, Bachar Alrouh, Gheorghita Ghinea

Dr. Mutaz M. Al-Debei

In this paper, we provide a novel analytical hierarchy process decision-making framework for Web service security profiles. This framework aids in solving the dilemma of which Web service security profile is most fitting in a particular situation. This is because the developed framework allows architects and developers to take informed decisions following a systematic and manageable approach. In developing the framework, we followed the design-science research paradigm within which we incorporated a number of laboratory experiments.

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Engaging With Citizens Online: Understanding The Role Of Epetitioning In Local Government Democracy, Mutaz M. Al-Debei, Panagiotis Panagiotopoulos Jan 2010

Engaging With Citizens Online: Understanding The Role Of Epetitioning In Local Government Democracy, Mutaz M. Al-Debei, Panagiotis Panagiotopoulos

Dr. Mutaz M. Al-Debei

According to the Local Democracy, Economic Development and Construction Act introduced in 2009, UK local authorities are expected to implement ―a facility for making petitions in electronic form to the authority‖. Motivated by this arrangement, this paper reflects on the findings of a case study investigation conducted with the Royal Borough of Kingston (one of the first local authorities to implement such a service since 2004). Lessons learnt from the case suggest that ePetitions reveal increased potential to enhance local government democracy, but are also shaped by challenging open implementation issues which can highly influence the initiative’s impact. Our conclusions …

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The Design And Engineering Of Mobile Data Services:Developing An Ontology Based On Business Model Thinking, Mutaz M. Al-Debei, Guy Fitzgerald Jan 2010

The Design And Engineering Of Mobile Data Services:Developing An Ontology Based On Business Model Thinking, Mutaz M. Al-Debei, Guy Fitzgerald

Dr. Mutaz M. Al-Debei

This paper addresses the design and engineering problem related to mobile data services. The aim of the research is to inform and advise mobile service design and engineering by looking at this issue from a rigorous and holistic perspective. To this aim, this paper develops an ontology based on business model thinking. The developed ontology identifies four primary dimensions in designing business models of mobile data services: value proposition, value network, value architecture, and value finance. Within these dimensions, 15 key design concepts are identified along with their interrelationships and rules in the telecommunication service business model domain and unambiguous …

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The Design Of Innovative Mobile Artifacts: How To Develop Powerful Value Networks?, Mutaz M. Al-Debei, Guy Fitzgerald Jan 2010

The Design Of Innovative Mobile Artifacts: How To Develop Powerful Value Networks?, Mutaz M. Al-Debei, Guy Fitzgerald

Dr. Mutaz M. Al-Debei

The development of mobile data services and products calls for participation and collaboration amongst many actors with different expertise. However, building powerful value network is challenging and requires a detailed examination of a number of design constructs and their interrelationships. This research provides an intuitive model to help effectively design such networks. The model is illustrated using NTT DoCoMo’s i-mode case. It is argued that the model offers a useful methodical approach for telecoms providers to develop a thriving value network capable of creating significant mobile innovations and benefits.

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Rethinking The Business Model Concept With Eparticipation, Mutaz M. Al-Debei, Panagiotis Panagiotopoulos, Guy Fitzgerald, Tony Elliman Jan 2010

Rethinking The Business Model Concept With Eparticipation, Mutaz M. Al-Debei, Panagiotis Panagiotopoulos, Guy Fitzgerald, Tony Elliman

Dr. Mutaz M. Al-Debei

Enhancing citizen participation in policy making using Information and Communication Technologies (ICTs) is emerging as a strategic issue for political organisations. ICT-mediated participation, or eParticipation, projects range from the more traditional public sector initiatives, such as petitions and consultations, to attempts at integrating new forms of participatory Web 2.0 media. In this paper, we argue that the potential of ICTs to deliver sustainable eParticipation has not been fully achieved. This is mainly because of the lack of (1) effective coordination at the implementation level, (2) appropriate infrastructure, and (3) effective service design and development. In addressing this gap, we examine …

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Manifest Greatness Version5 By Marc Guerrero With Tato Malay, Emmanuel Mario B. Santos Aka Marc Guerrero Dec 2009

Manifest Greatness Version5 By Marc Guerrero With Tato Malay, Emmanuel Mario B. Santos Aka Marc Guerrero

Emmanuel Mario B Santos aka Marc Guerrero

MANIFEST GREATNESS version5 by Marc Guerrero with Tato Malay

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Manifest Greatness Version3 By Marc Guerrero With Jay Fajardo, Emmanuel Mario B. Santos Aka Marc Guerrero Dec 2009

Manifest Greatness Version3 By Marc Guerrero With Jay Fajardo, Emmanuel Mario B. Santos Aka Marc Guerrero

Emmanuel Mario B Santos aka Marc Guerrero

MANIFEST GREATNESS version3 by Marc Guerrero with Jay Fajardo

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Manifest Greatness Version2 With Danielle Van Asch-Prevot, Emmanuel Mario B. Santos Aka Marc Guerrero Dec 2009

Manifest Greatness Version2 With Danielle Van Asch-Prevot, Emmanuel Mario B. Santos Aka Marc Guerrero

Emmanuel Mario B Santos aka Marc Guerrero

MANIFEST GREATNESS version2 by Marc Guerrero with Danielle van Asch-Prevot

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Ontoeng:A Design Method For Ontology Engineering In Information Systems, Mutaz M. Al-Debei, Guy Fitzgerald Jan 2009

Ontoeng:A Design Method For Ontology Engineering In Information Systems, Mutaz M. Al-Debei, Guy Fitzgerald

Dr. Mutaz M. Al-Debei

This paper addresses the design problem relating to ontology engineering in the discipline of information systems. Ontology engineering is a realm that covers issues related to ontology development and use throughout its life span. Nowadays, ontology as a new innovation promises to improve the design, semantic integration, and utilization of information systems. Ontologies are the backbone of knowledge-based systems. In addition, they establish sharable and reusable common understanding of specific domains amongst people, information systems, and software agents. Notwithstanding, the ontology engineering literature does not provide adequate guidance on how to build, evaluate, and maintain ontologies. On the basis of …

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Leading Firms As Knowledge Gatekeepers In A Networked Environment, Deogratias Harorimana Mr Nov 2008

Leading Firms As Knowledge Gatekeepers In A Networked Environment, Deogratias Harorimana Mr

Dr Deogratias Harorimana

This chapter introduces the role of the knowledge gatekeeper as a mechanism by which knowledge is created and transferred in a networked environment. Knowledge creation and transfer are essential for building a knowledge based economy. The chapter considers obstacles that inhibit this process and argues that leading firms create a shared socio-cultural context that enables the condivision of tacit meanings and codification of knowledge. Leading firms act as gatekeepers of knowledge through the creation of shared virtual platforms. There will be a leading firm that connects several networks of clients and suppliers may not interact directly with one another, but …

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Towards A Business Model For Cellular Network And Telecommunication Operators: A Theoretical Framework, Mutaz M. Al-Debei, Ramzi El-Haddadeh, David Avison Jan 2008

Towards A Business Model For Cellular Network And Telecommunication Operators: A Theoretical Framework, Mutaz M. Al-Debei, Ramzi El-Haddadeh, David Avison

Dr. Mutaz M. Al-Debei

Cellular networks and telecommunications bring major change to the way businesses are conducted. Mobility has become one of the main priorities for users and this has impacted on cellular networks and telecommunication operators (CNTOs). However, entrants into the cellular industry have been confounded primarily by inexistent or weak Business Models (BMs). Designing a BM for a CNTO is complex and requires multiple actors to balance different and often conflicting design requirements. Nevertheless, most research about CNTOs has been technically oriented and has mainly addressed the technological and engineering issues related to their infrastructure. Less attention has been given to the …

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Defining The Business Model In The New World Of Digital Business, Mutaz M. Al-Debei, Ramzi El-Haddadeh, David Avison Jan 2008

Defining The Business Model In The New World Of Digital Business, Mutaz M. Al-Debei, Ramzi El-Haddadeh, David Avison

Dr. Mutaz M. Al-Debei

Recent rapid advances in ICTs, specifically in Internet and mobile technologies, have highlighted the rising importance of the Business Model (BM) in Information Systems (IS). Despite agreement on its importance to an organization’s success, the concept is still fuzzy and vague, and there is no consensus regarding its definition. Furthermore, understanding the BM domain by identifying its meaning, fundamental pillars, and its relevance to other business concepts is by no means complete. In this paper we aim to provide further clarification by first presenting a classification of definitions found in the IS literature; second, proposing guidelines on which to develop …

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The Press For Help Project Concept, Program And Working Paper Of Emmanuel Mario B Santos And His Marc Guerrero Communications Inc., Emmanuel Mario B. Santos Aka Marc Guerrero Jan 2003

The Press For Help Project Concept, Program And Working Paper Of Emmanuel Mario B Santos And His Marc Guerrero Communications Inc., Emmanuel Mario B. Santos Aka Marc Guerrero

Emmanuel Mario B Santos aka Marc Guerrero

FORETHOUGHT. DECLARATION OF IDEAOLOGY AND PRINCIPLES. VISION. MISSION. VALUES. GOALS. BASIC HELP project. EDUCATIONAL HELP project. MEDICAL HELP project. LEGAL HELP project. EMERGENCY HELP project. LIVELIHOOD HELP project. SPIRITUAL and CULTURAL HELP project. ENVIRONMENTAL HELP project. REENGINEERING HELP project. INTERNATIONAL HELP project. QUADRO CREDO Matthew 5.1-12, the Jerusalem Bible. The Universal Filipino Beatitudes. SALIN SA FILIPINO. DESIDERATA. AFTERTHOUGHT.

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A Process Theory Of Competency Rallying In Engineering Projects, Bernhard R. Katzy, Kevin Crowston Jan 2001

A Process Theory Of Competency Rallying In Engineering Projects, Bernhard R. Katzy, Kevin Crowston

School of Information Studies - Faculty Scholarship

Firms face an environment changing at an increasingly rapid pace. Market opportunities in particular can arise and disappear in a short time. Unfortunately, the speed with which organizations can adapt their strategies and competencies to meet these opportunities remains limited. We argue that firms can address these individual limitations by cooperating with others for access to market opportunities and needed competencies. In this paper, we present a process theory of how a network of firms can reliably engineering and deliver products in the face of rapid market changes. In this theory, the success of the network is predicated on 1) …

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Digital Rosetta Stone: A Conceptual Model For Maintaining Long-Term Access To Digital Documents, Steven B. Robertson Dec 1996

Digital Rosetta Stone: A Conceptual Model For Maintaining Long-Term Access To Digital Documents, Steven B. Robertson

Theses and Dissertations

Due to the rapid evolution of technology, future digital systems may not be able to read and/or interpret the digital recordings made by older systems, even if those recordings are still in good condition. This thesis addresses the problem of maintaining long-term access to digital documents and provides a methodology for overcoming access difficulties due to technological obsolescence. A review was conducted to determine the long-term access methods that have already been suggested by other researchers. These previously suggested methods are then combined with other ideas that were encountered and conceived while performing research for this project. The combination of …

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