Computer Engineering Commons^™

User Modeling Via Machine Learning And Rule-Based Reasoning To Understand And Predict Errors In Survey Systems, Leonard Cleve Stuart

Department of Computer Science and Engineering: Dissertations, Theses, and Student Research

User modeling is traditionally applied to systems were users have a large degree of control over their goals, the content they view, and the manner in which they navigate through the system. These systems aim to both recommend useful goals to users and to assist them in achieving perceived goals. Systems such as online or telephone surveys are different in that users have only a singular goal of survey completion, extremely limited control over navigation, and content is restricted to prescribed set of survey tasks; changing the user modeling problem to one in which the best means of assisting users …