Other Civil and Environmental Engineering Commons^™

Evaluating And Modeling Traveler Response To Real-Time Information In The Pioneer Valley, Tyler De Ruiter

Tyler A. de Ruiter, EIT

This study used focus groups and surveys to provide a comprehensive evaluation of the Regional Traveler Information Center (RTIC) at UMass Amherst. The evaluation was completed by obtaining the awareness, usage, and perceived effectiveness of RTIC’s information by residents in the Pioneer Valley. It was found that awareness of RTIC is limited due to its lack of advertisement. Usage is focused primarily on its webcams and advisory information. Surveys showed that participants perceive RTIC to be useful, even though they may never have seen the information before (the survey provided a chance for them to become familiar with the service). …