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Articles 1 - 3 of 3
Full-Text Articles in Aviation
Service Quality And Passenger Satisfaction In Air Transportation In A Developing Economy: Evidence From Nigeria, Obioma R. Nwaogbe, Innocent C. Ogwude, Ejem E. A, A Pius
Service Quality And Passenger Satisfaction In Air Transportation In A Developing Economy: Evidence From Nigeria, Obioma R. Nwaogbe, Innocent C. Ogwude, Ejem E. A, A Pius
Journal of Aviation Technology and Engineering
This study investigates the quality of service provided for air travel in Nigeria and the level of satisfaction of passengers with the service encountered. It does so by focusing on both the airports and the airlines as service providers. In that way, the study captures much of the effects of the organizational culture, employee behavior, and general norms which influence passenger attitudes. The SERVQUAL model was used in measuring the five dimensions of service. Domestic travel only was studied, with data obtained from well-structured questionnaires to evaluate perception–expectation gaps in airports as well as in airlines. The overall gap score …
Empirical Analysis Of Trends In Runway Incursions In The United States From 2001 To 2017, David C. Ison
Empirical Analysis Of Trends In Runway Incursions In The United States From 2001 To 2017, David C. Ison
Journal of Aviation Technology and Engineering
Runway incursions, events in which an aircraft, vehicle, or person is located on a runway surface without authorization, continue to be a constant threat to aviation safety. Previously identified on the ‘‘Most Wanted’’ list of aviation safety issues by the National Transportation Safety Board, the Federal Aviation Administration (FAA) has spent significant amounts of money and effort to address runway incursions. Little empirical evidence has been collected on the effectiveness of such efforts. Moreover, the data that are available provide a confusing landscape of contradicting findings. Some FAA publications claim that runway incursions are decreasing while the evidence provided in …
Visually Analyzing The Impacts Of Essential Air Service Funding Decisions, Rohan Kashuka, Chittayong Surakitbanharn, Calvin Yau, David S. Ebert
Visually Analyzing The Impacts Of Essential Air Service Funding Decisions, Rohan Kashuka, Chittayong Surakitbanharn, Calvin Yau, David S. Ebert
The Summer Undergraduate Research Fellowship (SURF) Symposium
Essential Air Service (EAS) is a U.S. government subsidy program which ensures maintenance of commercial airline services in small deregulated communities. The program’s budget currently is around $250 million annually, which is used as subsidy for airlines to maintain a minimal level of scheduled air service in relatively smaller airports. It is evident that 2% of the FAA budget is being spent to maintain air service in smaller communities, but there is not enough evidence to prove that all the current decisions made by Congress about EAS are advantageous. To understand these decisions, 15 years of data produced by the …