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A Tale Of Two Airlines: A Comparative Case Study Of High-Road Versus Low-Road Strategies In Customer Service And Reputation Management, Donna L. Roberts Ph.D., John C. Griffith Ph.D. 2018 Embry-Riddle Aeronautical University - Worldwide

A Tale Of Two Airlines: A Comparative Case Study Of High-Road Versus Low-Road Strategies In Customer Service And Reputation Management, Donna L. Roberts Ph.D., John C. Griffith Ph.D.

John Griffith

Does customer service - good or bad - really matter? Customer surveys from Ryanair and Southwest Airline passengers were examined to determine their perceptions on customer service for the period of 2012-2013.  Southwest Airlines (n=149) was rated significantly higher than Ryanair (n=165) in overall rating (p=.0228), seat comfort (p<.0001), cabin/staff service (p<.0001), and value (p=.0004).  Additionally, passengers would recommend Southwest Airlines at a higher rate than Ryanair (p=.0006). Open area comments emphasized that customer service and policies had a large impact on the ratings.  Specifically, 53% of Ryanair customers complained about inefficient or unwelcome ...


An Analysis Of Cabin Ozone Regulations, Taylor L. Pottinger, Cheryl L. Marcham 2018 Embry-Riddle Aeronautical University

An Analysis Of Cabin Ozone Regulations, Taylor L. Pottinger, Cheryl L. Marcham

Publications

Exposure to elevated levels of ozone have been reported to be associated with complaints of discomfort such as dry mouth, eye irritation and dryness, nasal irritation coughing, and headaches. The Federal Aviation Administration (FAA) established regulatory requirements in 1980 to limit cabin ozone levels to no more than 0.25 parts per million (ppm) at any time or 0.1 ppm averaged over a 3-hour interval for any flight over four hours in length. The FAA also published an Advisory Circular (AC), AC 120-38, to provide guidance to air carriers on how to comply with these then new ozone regulations ...


Quantitative Jeopardy Feud, Jonathan M. Gallimore 2018 Embry-Riddle Aeronautical University

Quantitative Jeopardy Feud, Jonathan M. Gallimore

MSF 600 PR - Gallimore - Fall 2018

This activity - Quantitative Jeopardy Feud - is a method for using a game as a final exam.


An Alternative Method Of Identification Of A Failed Engine In Twin-Engine Propeller Aircraft, Andrey Babin, Andrew R. Dattel Ph.D. 2018 Piedmont Airlines, Inc.

An Alternative Method Of Identification Of A Failed Engine In Twin-Engine Propeller Aircraft, Andrey Babin, Andrew R. Dattel Ph.D.

National Training Aircraft Symposium (NTAS)

Previous research revealed that wrong identification of a failed engine during flight is not an uncommon event in twin-engine propeller aircraft. Most accidents of this type have happened on takeoff when pilot workload was at its highest level. This study was based on the assumption that the “dead leg – dead engine” method was not efficient enough. An alternative method of identification of a failed engine, which involved a visual indicator inside a cockpit, was introduced and tested. Method: Student pilots from Embry-Riddle Aeronautical University who had not obtained multi-engine (MEL) rating were sampled and assigned to two groups – either the ...


A Study Of Human-Machine Interface (Hmi) Learnability For Unmanned Aircraft Systems Command And Control, Tom Haritos Ph.D. 2018 Assistant Professor of Aeronautical Science, Embry-Riddle Aeronautical University

A Study Of Human-Machine Interface (Hmi) Learnability For Unmanned Aircraft Systems Command And Control, Tom Haritos Ph.D.

National Training Aircraft Symposium (NTAS)

The operation of sophisticated unmanned aircraft systems (UAS) involves complex interactions between human and machine. Unlike other areas of aviation where technological advancement has flourished to accommodate the modernization of the National Airspace System (NAS), the scientific paradigm of UAS user interface design has received little research attention. This study examined system learnability of an industry standard UAS HMI as minimal usability data exists to support the state-of-the art for innovative command and control user interface designs. Data collected pertained to the three classes of objective usability measures as prescribed by the ISO 9241-11. The three classes included: (1) effectiveness ...


A Method Of Identification Of A Failed Engine In Twin-Engine Turboprop Aircraft: A Survey, Andrey Babin, Andrew R. Dattel Ph.D. 2018 Piedmont Airlines, Inc.

A Method Of Identification Of A Failed Engine In Twin-Engine Turboprop Aircraft: A Survey, Andrey Babin, Andrew R. Dattel Ph.D.

National Training Aircraft Symposium (NTAS)

Previous research identified that wrong identification of a failed engine during a flight is not an uncommon event in an aircraft cockpit. A number of fatal accidents in the past, including the recent TransAsia Flight 235 accident, resulted from failed engine mis-identification. Most accidents of this type happened on takeoff when pilot workload was at its highest level. A short survey was created and distributed among airline pilots who operate twin-engine turboprop aircraft to gather their opinions regarding the issue. Forty-nine pilots responded to the survey. The average flight experience was more than 6,000 flight hours and almost nine ...


Gender Difference In Situation Awareness When Receiving Wayfinding Direction By Landmarks And Headings, Ziyi Dong 2018 Embry-Riddle Aeronautical University

Gender Difference In Situation Awareness When Receiving Wayfinding Direction By Landmarks And Headings, Ziyi Dong

National Training Aircraft Symposium (NTAS)

This paper explores how gender differences affect wayfinding strategies and how gender differences and wayfinding preferences can explain variances with situation awareness (SA) in dynamic environments. Four hypotheses were tested: H1: women navigate better from landmarks cues. H2: men navigate better from cardinal directions (i.e., south and northeast). H3: women have better SA than men when given landmarks directions. H4: men show better SA when given cardinal directions. In this study, 38 participants drove a driving simulator twice — once with landmarks and once with headings instructions. These two types of instructions were presented in a random counterbalanced order. Participants ...


Personal Safety Culture: A New Measure For General Aviation Pilots, Bradley S. Baugh, Kimberly M. Bracewell, Urara Takano, Mattie N. Milner, Emily C. Anania, Nadine K. Ragbir, Mudhur Bharat Gupta, Diego M. Garcia, Drishti O. Valecha, Daniel A. Marte, Scott R. Winter, Stephen Rice 2018 Embry-Riddle Aeronautical University

Personal Safety Culture: A New Measure For General Aviation Pilots, Bradley S. Baugh, Kimberly M. Bracewell, Urara Takano, Mattie N. Milner, Emily C. Anania, Nadine K. Ragbir, Mudhur Bharat Gupta, Diego M. Garcia, Drishti O. Valecha, Daniel A. Marte, Scott R. Winter, Stephen Rice

National Training Aircraft Symposium (NTAS)

Safety culture has been a subject of research for over three decades and is now widely accepted as a critical component of organizational safety programs both domestically and internationally. Through the development of a healthy safety culture, aviation organizations can improve safety processes, reduce mishaps, and mitigate risk more effectively. This is done through the holistic team efforts of an organization’s members and the organization’s leadership. How about aviators who are not part of an organization? Is it possible to identify a personal safety culture defined outside of the traditional organization? And, is it possible to create an ...


Effects Of Lighting And Noise On Performance And Situation Awareness In An Air Traffic Control Task, Saralee Pruksaritanon, Andrew Dattel Ph.D., Steven Hampton Ed.D. 2018 Embry-Riddle Aeronautical University

Effects Of Lighting And Noise On Performance And Situation Awareness In An Air Traffic Control Task, Saralee Pruksaritanon, Andrew Dattel Ph.D., Steven Hampton Ed.D.

National Training Aircraft Symposium (NTAS)

Work environment influences an individual’s performance and situation awareness (SA). This study aims to investigate the effects of lighting and noise levels on performance and situation awareness in an air traffic control (ATC) task. These two variables are important in the domain of ATC because the task requires an individual to receive and process information both visually and auditorily. The results are useful for designing air traffic control rooms, which are set differently among different air navigation service providers. The subjects are 16 students majoring in Air Traffic Management (ATM) at Embry-Riddle Aeronautical University (ERAU) – Daytona Beach, FL. The ...


Human Factors Evaluation Of Laptops As A Technical Data Repository In Aircraft Maintenance, Sarah Talley, Christopher Groom 2018 Embry-Riddle Aeronautical University

Human Factors Evaluation Of Laptops As A Technical Data Repository In Aircraft Maintenance, Sarah Talley, Christopher Groom

National Training Aircraft Symposium (NTAS)

Digital technology is employed more and more in society for both personal and professional use. Specifically, laptops and tablets are used in diverse environments in a variety of capacities. In the aircraft maintenance environment, many instances of technical data repositories exist in paper form. Retrieval and interaction with these documents can be limiting and introduce human factors that are less than ideal for maintenance operations. The deployment of laptops can alleviate some of those strains and offer a more ergonomic solution for technical data repositories. However, despite the many benefits introduced by technology, laptops may also present ergonomic strains not ...


Enhancing Aviation Maintenance Training Using Scenario-Based Education, Raymond Thompson 2018 Western Michigan University

Enhancing Aviation Maintenance Training Using Scenario-Based Education, Raymond Thompson

National Training Aircraft Symposium (NTAS)

Aviation maintenance technician training programs primarily utilize general aviation equipment. Most graduates in the current demand-driven environment are taking positions with air carriers and MRO’s. Industry reports that new technicians required between 2 – 5 years of further training and experience to be considered able to work independently on the shop floor which exacerbates the technician shortage.

Scenario-based education provides graduates with an experience that provides a greater understanding of how large aircraft maintenance is developed and delivered in comparison to small general aviation aircraft. This will allow new hires to become capable of independent work in a shorter time ...


Uas Maintenance: A Critical Component In Maintaining Airworthiness, Bettina M. Mrusek Ph.D., Patti J. Clark Ph.D., Kristy W. Kiernan Ph.D. 2018 Assistant Professor - College of Aeronautics, Embry-Riddle Aeronautical University

Uas Maintenance: A Critical Component In Maintaining Airworthiness, Bettina M. Mrusek Ph.D., Patti J. Clark Ph.D., Kristy W. Kiernan Ph.D.

National Training Aircraft Symposium (NTAS)

Over the last several decades, the notion of traditional aircraft design has significantly changed. While there are many modern aircraft that resemble earlier models, their components, systems, and overall architecture have evolved, including the introduction of small unmanned aircraft systems. Despite the growing consumer attraction to own and operate these aircraft, the subsequent impact on safety is an area of intense concern. The requirement of an established maintenance program for manned aircraft is rooted in ensuring that all aircraft are deemed safe for flight. Preventive maintenance schedules are based on component reliability data, which minimizes unnecessary maintenance while preventing maintenance-related ...


The 4 C'S Model - A Common Framework For Professional Aviator Development, Kenyatta Hents Ruffin 2018 Major, United States Air Force

The 4 C'S Model - A Common Framework For Professional Aviator Development, Kenyatta Hents Ruffin

National Training Aircraft Symposium (NTAS)

The United States Air Force currently has an acute shortage of pilots while simultaneously, the commercial airline industry is currently experiencing unprecedented growth. With 100's of thousands aviation professionals required over the next 15-25 years, the need for a collaborative and comprehensive approach to attract, motivate, and prepare the next generation of aerospace leaders is clear. The 4C's Model presents a partnered civil-military strategy to efficiently and effectively take youth from from the cradle to the cockpit. Through deliberate, engaging activities over the course of four distinct time periods—childhood, college, cockpit, career—with specific outcomes, the 4C ...


Enhanced Learnability Of Flight Techniques Through The Introduction Of Targeted Observation Flights With Ab-Initio Through Advanced Flight Training Candidates, Gary A. Carter M.Div., Nicola M. O'Toole M.S., John M. Robbins Ph.D. 2018 Assistant Professor of Aeronautical Science, Embry-Riddle Aeronautical University

Enhanced Learnability Of Flight Techniques Through The Introduction Of Targeted Observation Flights With Ab-Initio Through Advanced Flight Training Candidates, Gary A. Carter M.Div., Nicola M. O'Toole M.S., John M. Robbins Ph.D.

National Training Aircraft Symposium (NTAS)

Flight training paradigms exist to provide a framework for instructors to relay both technical and applied knowledge to students in the most efficient way possible. Traditional methods imply the use of pre/post flight briefings coincident with flight in either an actual or simulated environments. The demonstration of maneuvers may be accomplished by the instructor followed by the student or solely by the student. In this phase, aeronautical knowledge, procedural knowledge, and performance metrics are usually assessed. With regard to enhanced learnability, the study of effectiveness becomes critical to the application of new methods that could significantly lower the amount ...


Suas: Cybersecurity Threats, Vulnerabilities, And Exploits, Philip Craiger, Gary Kessler, William Rose 2018 Embry-Riddle Aeronautical University

Suas: Cybersecurity Threats, Vulnerabilities, And Exploits, Philip Craiger, Gary Kessler, William Rose

National Training Aircraft Symposium (NTAS)

The FAA predicts that purchases of hobbyist small unmanned aerial systems (sUAS) will grow from 1.9 million in 2016 to 4.3 million by 2020, and commercial sUAS to increase from 600,000 in 2016 to 2.7 million by 2020. sUAS, often referred to as 'drones,' are comprised of aeronautical hardware, a CPU, RAM, onboard storage, radio frequency communications, sensors, a camera, and a controller used by the pilot-in-command (PIC). Some have argued that a sUAS is essentially a flying computer. As such, sUAS are sometimes susceptible to many of the types of attacks that are often used ...


Uas Pilots Code: Tools To Advance Uas Safety & Professionalism, Ryan J. Wallace Ed.D., John M. Robbins Ph.D. 2018 Embry-Riddle Aeronautical University

Uas Pilots Code: Tools To Advance Uas Safety & Professionalism, Ryan J. Wallace Ed.D., John M. Robbins Ph.D.

National Training Aircraft Symposium (NTAS)

As unmanned aircraft operations become more ubiquitous in the National Airspace System, one of the key remaining challenges is instilling the precepts of safety culture, aviation professionalism, airmanship, and effective aeronautical decision-making among these non-traditional aviators. To address these challenges, researchers codified best practices and operational recommendations from across the UAS industry, collectively publishing them in a compendium titled the UAS Pilots Code (UASPC). Guidance for the UASPC was informed by material assembled from leading governmental and industry organizations including: FAA, AEA, AMA, AOPA, ASTM, AUVSI, CANSO, EAA, EASA, EUROCAE, ICAO, ISO, JARUS, NBAA, RTCA, SAE, UVS, and others. Extensive ...


Assessing Small Uas Operator Flight Behavior And Potential Interference With Aviation Operations In Controlled Airspace, Ryan J. Wallace Ed.D., Tom Haritos Ph.D., John M. Robbins Ph.D. 2018 Embry-Riddle Aeronautical University

Assessing Small Uas Operator Flight Behavior And Potential Interference With Aviation Operations In Controlled Airspace, Ryan J. Wallace Ed.D., Tom Haritos Ph.D., John M. Robbins Ph.D.

National Training Aircraft Symposium (NTAS)

The rapid rise of small UAS (sUAS) operations in the National Airspace System is generating an increasing concern about possible interference with manned aircraft. Reported sightings of UAS by manned aircraft pilots rose from an average of 147 sightings per month in 2016 to 188 sightings per month in the first three quarters of 2017. The purpose of this study was to evaluate sUAS operator behaviors and identify sUAS interference with aviation operations in the sample area. The authors partnered with a UAS technology company to deploy an AeroScope, a passive radio frequency detection device, in proximity to Tampa International ...


Advanced Uas Training; Integration Of Remote Live Aircraft Crash Investigation With Uas, Scott S. Burgess 2018 Embry-Riddle Aeronautical University

Advanced Uas Training; Integration Of Remote Live Aircraft Crash Investigation With Uas, Scott S. Burgess

National Training Aircraft Symposium (NTAS)

Current Unmanned Aircraft System (UAS) flight training generally operates at the ab-initio level. As UAS flight and academic programs evolve, so also must UAS training advance, specifically regarding new and evolving uses of UAS. This task must present a quality delivery in a distributed modality. As an example, integration of UAS into missions such as aircraft crash investigation are occurring or in development with safety investigators globally. Bringing this type of specialization (theory and practice) to academia must follow, but currently can only be done well in a face-to-face setting. Near term technology for UAS will allow distribution of a ...


Clean-Fuel E-Vtol Air Mobility Vehicles For Unmanned And Manned Operations, Larry D. McCarroll, Brian Morrison, Bruce J. Holmes D.E., FAIAA, FRAeS, Henry Vu 2018 Alakai Technologies

Clean-Fuel E-Vtol Air Mobility Vehicles For Unmanned And Manned Operations, Larry D. Mccarroll, Brian Morrison, Bruce J. Holmes D.E., Faiaa, Fraes, Henry Vu

National Training Aircraft Symposium (NTAS)

Imagine for a moment, having your very own safe, affordable, clean-fuel, point-to-any point vehicle for travel in the 21st-century 3-dimensional airspace system. Your ultra-reliable e-VTOL allows commuters to leave behind the constraints of hub-and-spoke airports, and the congestion of interstates, turnpikes and freeways. Facilitating Inter- and Intra-urban travel, such as downtown-to-airport, or metropolis-to-metropolis, or home-to-work. Perfect for dense urban environments worldwide. And all while offering the clean power of hydrogen for zero-emission travel.

This vision for efficient, clean, delay-free mobility has been talked about for decades, but always waived aside as some kind of futurist vision. This future requires tackling ...


Jetblue Pilot Gateway Programs: Creative Approaches To Pilot Sourcing, Nancy Shane Ph.D. 2018 Manager - Pilot Gateway Programs, JetBlue Airways

Jetblue Pilot Gateway Programs: Creative Approaches To Pilot Sourcing, Nancy Shane Ph.D.

National Training Aircraft Symposium (NTAS)

The JetBlue University Gateway program was the first pathway program in our industry. When it started, it offered the only structured path for aviation students to earn an aviation degree, build time as a flight instructor, gain experience at a regional partner and then end up as a first officer – and eventually a captain - on a JetBlue airplane. Now almost 10 years after its inception, the program continues to help young pilots as they make their way from dreaming of the skies to sitting in a JetBlue airplane. While still going strong, the University Gateway program is not the only ...


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