Community College Leadership Commons^™

The Perception Of First-Generation Community College Students With Regards To The Academic Impact Of Student Support Services: A Phenomenological Study, Rubinder Garcha

Dissertations

Purpose: The purpose of this phenomenological study is to describe the perceptions first-generation students (FGS) have of the academic impact of student support services (SSS) received while attending community college (CC) in the areas of student academic achievement, student engagement, student persistence, student satisfaction, and development of academic skills.

Methodology: The methodology used for this study was a phenomenological approach in which FGS’ perceptions about the academic impact of SSS while attending CC in the northern region of California were explored. The FGS who were interviewed for this study were consistently participating in the SSS. The study’s findings revealed the …

Students' Performance, Satisfaction And Retention In A Hybrid And Traditional Face-To-Face Science Course, Principles Of Biology I, In A Community College, Abdallah Mohammad Matari

Seton Hall University Dissertations and Theses (ETDs)

Hybrid teaching, comprised of both in-class and online teaching, is rapidly becoming a favorite mode of teaching and learning. Online and hybrid courses on have become more and more appealing to both higher education institutions and the students they serve. In particular, hybrid teaching has an increase appeal to community colleges as they serve a diverse student population with varied academic levels, cultural background, and personal responsibilities. Hybrid courses promotes flexibility in course scheduling options for students and enables institutions to accept more students without worrying about physical classroom space concerns. This study explored and compared students’ learning outcomes, satisfaction, …

Students' Perceived Value Of The Community College Experience: A Mixed Methods Study, Robin A. Duncan

Antioch University Dissertations & Theses

The purpose of this study was to explore students’ perceived value of their community college experience and its relationship to other factors often related to student persistence in college, namely satisfaction, academic quality, service quality, and engagement. The research was guided by three focused questions: How do students describe and define perceived value of community college; what components emerge from exploratory factor analysis of items designed to measure perceived value; and how, if at all, is a student’s perception of the value of a community college experience different from related measures such as satisfaction, engagement, or quality? Data were collected …

Perceptions Of Peer Mentorship Within Living Learning Communities: A Case Study, Nicole Marie Nicholson

Masters Theses

Living-learning communities (LLC) are seen as a way to help promote student engagement and retention using best practices in higher education (Council for the Advancement of Standards in Higher Education, 2014). Resident Assistants (RA), also known as resident advisors, and LLC peer mentors are members of a residential community in college who are employed to help provide a sense of community among residents on their floor or in their building (Rieske & Benjamin, 2015). Previous research (Wyile, 2012) on LLC peer mentor interactions provided examples of how peer mentors could enhance a community within a college LLC. This qualitative study …

Examining The Need For Customized Satisfaction Survey Instruments Measuring Brand Loyalty For Higher Educational Institutions, Kendrick W. Brunson

Kendrick W. Brunson

The success or failure of service-based organizations is determined in large part by consumers’ perceived value of those services. Value can be measured in terms of consumers’ perceived performance quality in comparison with the cost to consumers of purchasing the service. The ideal goal of service marketing organizations is to obtain and maintain a loyal base of delighted customers. Loyalty can be measured in terms of customer satisfaction, retention levels, and perception of service quality. In the higher education industry, private institutions compete for student enrollment with state-funded institutions on factors other than cost value. Standard quality and satisfaction survey …

The Impact Of Participation In A Virginia Community College Orientation Program Course On Student Engagement, Satisfaction, Academic Achievement, And Retention, Wendy L. Tighe

Educational Leadership & Workforce Development Theses & Dissertations

Participation in an orientation program course and several student engagement and satisfaction factors have been identified as positively related to desirable student outcomes. This study explored student engagement, satisfaction, academic achievement, and retention for students based on their enrollment in an orientation course at Tidewater Community College (TCC) in Virginia. This study used a cross-sectional, static group comparison secondary data analysis approach to explore four research questions. The Community College Survey of Student Engagement (CCSSE) data used for this study came from the TCC spring 2005 Community College Student Report (CCSR) this study determined whether or not participation in an …