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Customer Satisfaction Index Of Singapore 2016: Q3 Results, Institute Of Service Excellence, Smu Nov 2016

Customer Satisfaction Index Of Singapore 2016: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s tenth year of measurement.


Impacts Of Ecotourism In Costa Rica: A Sustainable Alternative To Conventional Tourism, Kimberly A. Kleszczynski Apr 2016

Impacts Of Ecotourism In Costa Rica: A Sustainable Alternative To Conventional Tourism, Kimberly A. Kleszczynski

Pell Scholars and Senior Theses

This ethnographic project examines the economic and social influences of tourism, specifically ecotourism, on the local communities of Costa Rica. The proposed research seeks to investigate the effects of ecotourism on the environment and quality of life for residents in Costa Rica while demonstrating the importance of sustainable development in relation to the ecotourism sector. The primary purpose of this research is to view the impact of ecotourism on Costa Rican society, with a particular focus on culture, economics, the environment, and specifically from the perspectives of local Costa Rican residents. Ultimately this paper will define what ecotourism is and …


Ua1c11/84 David Livingston Photograph Collection, Wku Archives Jan 2016

Ua1c11/84 David Livingston Photograph Collection, Wku Archives

WKU Archives Collection Inventories

Photographs created by and about David Livingston during his time as leader of the Gemini jazz bands.


Ua1c11/83 Nancy Cron Photo Collection, Wku Archives Jan 2016

Ua1c11/83 Nancy Cron Photo Collection, Wku Archives

WKU Archives Collection Inventories

Photographs created by and about Nancy Cron during her time as a member of Gemini 14 jazz band.


Embera Drua: The Impact Of Tourism On Indigenous Village Life In Panama, Amy Lethbridge Jan 2016

Embera Drua: The Impact Of Tourism On Indigenous Village Life In Panama, Amy Lethbridge

Antioch University Dissertations & Theses

This case study examines the experience of residents of the Indigenous village of Embera Drua, Panama with 20 years of tourism. It addresses the lack of Indigenous voices in tourism literature by telling the story of Embera Drua through the lens of the villagers themselves. The study uses a mix of ethnographic observation and narrative inquiry and finds that the experience of Embera Drua mirrors the experience of other Indigenous villages offering tourism around the globe, particularly the impact of lack of community capacity on management and growth of such tourism initiatives. Findings of this study are relevant to the …