Technology and Innovation Commons^™

Qlime-A Quadratic Local Interpretable Model-Agnostic Explanation Approach, Steven Bramhall, Hayley Horn, Michael Tieu, Nibhrat Lohia

SMU Data Science Review

In this paper, we introduce a proof of concept that addresses the assumption and limitation of linear local boundaries by Local Interpretable Model-Agnostic Explanations (LIME), a popular technique used to add interpretability and explainability to black box models. LIME is a versatile explainer capable of handling different types of data and models. At the local level, LIME creates a linear relationship for a given prediction through generated sample points to present feature importance. We redefine the linear relationships presented by LIME as quadratic relationships and expand its flexibility in non-linear cases and improve the accuracy of feature interpretations. We coin …

2020 Ijbe Front Matter

International Journal for Business Education

1. Editorial Board
2. Letter from International President
3. SIEC-ISBE International

Digital Transformation And Higher Education: A Survey On The Digital Competencies ​Of Learners To Develop Higher Education Teaching, Susanne Kamsker, Ph.D., Gerlinde Janschitz, Sonja Monitzer

International Journal for Business Education

The aim of this paper is to clarify the effects of digital transformation on educational institutions and to outline the challenges that arise and need to be addressed in this context. Teaching and learning processes should be continuously developed due to changes in educational requirements as well as social and technological changes. Therefore, within this paper, these technological changes are described in the first step. In the next step, the challenges facing higher education institutions, as a result of digital transformation are discussed, and strategies for the further development of higher education, regarding digital transformation, are described. In this context, …

Cyberbullying Among University Students: The Kenyan Experience, Joshua R A Ndiege, Gabriel Okello, Patrick K. Wamuyu

The African Journal of Information Systems

Although considerable literature has grown around cyberbullying, there are still only limited studies on this within developing economies, especially African countries. In particular, studies on cyberbullying in Africa have failed to have a direct focus on the prevalence of this phenomenon among students in universities. Not only does cyberbullying have an emotional-social impact, it has ramifications on the learning process as well. This subject remains of utmost relevance within academia, and a number of institutions continue to grapple with its impact. The study reported here is an exploratory investigation of 396 students from one of the private universities within Nairobi, …

Value Innovation Activities In The Wireless Telecommunications Service Sector: A Case Study Of The Malaysian Market, Mohammed A. Hajar, Daing Nasir Ibrahim, Mohd Ridzuan Darun, Mohammed A. Al-Sharafi

Journal of Global Business Insights

Innovation has become an important source of growth and survival for the telecom industry, especially with the highly competitive, dynamic business environment of this sector. The telecom market attributes of liberalization, privatization and globalization result in fierce competition, which aggravates telecom firms’ challenges to expand their market share, and hence, increase customer base, sales volume, and ultimately profit. A new strategy to succeed is innovation differentiation, which leads to breaking out the competition and creating uncongested market space. The aim of this paper is to highlight the logic of value innovation in the wireless telecom sector. A qualitative research approach …

What Makes Them Share: Generation Y, Electronic World Of Mouth And Brand Success, Tingting Zhang, Behzad Abounia Omran, Cihan Cobanoglu

Rosen Research Review

Generation Y has redefined the way customers seek, share and consider information about products and services before purchasing. Proficient users of digital technologies and social media, members of Generation Y are quick to share their experiences with brands and companies and their opinions have a significant influence on brand revenue and reputation. Dr. Tingting (Christina) Zhang from Rosen College of Hospitality Management and collaborators Dr. Behzad Abounia Omran (Ohio State University) and Dr. Cihan Cobanoglu (University of South Florida Sarasota-Manatee) examined what influences Gen Y's decision to participate in electronic work of mouth (eWOM).

Help Yourself: Are Self-Service Technologies Doing Enough To Elicit A Positive Response From Consumers?, Wei Wei, Edwin N. Torres, Nan Hua

Rosen Research Review

The use of self-service technologies (SSTs) has grown significantly over the last ten years. In their research paper, Dr. Wei Wei, Dr. Edwin N. Torres and Dr. Nan Hua from Rosen College of Hospitality Management, University of Central Florida, aim to identify gaps in current research into the value of SSTs within hotels and restaurants. They also look at the role extrinsic and intrinsic attributes play and how an SST can lead to a transcendent service experience (TSE).

Human-Machine Communication: Complete Volume. Volume 1

Human-Machine Communication

This is the complete volume of HMC Volume 1.

Divergent Student Views Of Cybersecurity, Susan E. Ramlo, John B. Nicholas

Journal of Cybersecurity Education, Research and Practice

Cybersecurity is a worldwide issue and concern. Prior studies indicate that many people do not use cybersecurity best practices. Although these prior studies used large-scale surveys or interviews, this study used Q methodology [Q] because Q provides greater insight than Likert-format surveys. In fact, Q was created to scientifically study subjectivity. Within a Q study, various stages as well as philosophical, epistemological, and ontological principles represent a complete methodology. At first, Q researchers collect items that represent the broad range of communications about the topic (called the concourse). Although the items can be pictures, scents, or other means of communication, …

Teaching About The Dark Web In Criminal Justice Or Related Programs At The Community College And University Levels., Scott H. Belshaw, Brooke Nodeland, Lorrin Underwood, Alexandrea Colaiuta

Journal of Cybersecurity Education, Research and Practice

Increasingly, criminal justice practitioners have been called on to help solve breaches in cyber security. However, while the demand for criminal justice participation in cyber investigations increases daily, most universities are lagging in their educational and training opportunities for students entering the criminal justice fields. This article discusses the need to incorporate courses discussing the Dark Web in criminal justice. A review of existing cyber-criminal justice programs in Texas and nationally suggests that most community colleges and 4-year universities have yet to develop courses/programs in understanding and investigating the Dark Web on the internet. The Dark Web serves as the …

An Assessment Of Practical Hands-On Lab Activities In Network Security Management, Te-Shun Chou, Nicholas Hempenius

Journal of Cybersecurity Education, Research and Practice

With the advancement in technology over the past decades, networks have become increasingly large and complex. In the meantime, cyberattacks have become highly sophisticated making them difficult to detect. These changes make securing a network more challenging than ever before. Hence, it is critical to prepare a comprehensive guide of network security management for students assist them in becoming network security professionals.

The objective of this paper is to introduce a variety of techniques related to network security management, such as Simple Network Management Protocol (SNMP), event management, security policy management, risk management, access control, and remote monitoring. With the …

“Design For Enterprises”: Developing European Smes Capabilities For Design-Driven Innovation, Marinella Ferrara, Chiara Lecce

Markets, Globalization & Development Review

This article aims to present Design for Enterprises (DfE) tender project, founded by the European Commission, designed and provided by the Consortium composed by D’Appolonia, MIP/Politecnico di Milano and ADI. DfE has been settled as a training program on design-driven innovation customized in order to prepare intermediary business development organizations to support SMEs managers and entrepreneurs. After a short introduction of the topic and a general presentation of the project, the article proposes a follow-up on the ADI contribution to support design thinking processes during the entire set-up of the training course. The article reports also the critical points that …

Customer Service Challenges In Omni-Channel Retailing—An Exploratory Study Of Vague Language In Retailer Customer Service Policies, Terence L. Holmes, Edward C. Brewer

Atlantic Marketing Journal

Retailers are interacting with customers via an ever-increasing number of touchpoints. The addition of social media and mobile devices to the traditional physical and virtual retail platforms has created an evolving consumer practice of using several such "touchpoints" in the course of a single purchase (the "omni-channel”). The difficulty of providing high levels of customer service has increased with the necessity of managing multiple channels under the retailer’s control and coordinating formally or informally with touchpoints not directly within the retailer’s own operations. Multiple sources of potentially conflicting information (e.g., order fulfillment) can lead to miscommunication, and thus poor service …

Blockchain Adoption Model For The Global Banking Industry, Zaina Kawasmi, Evans Akwasi Gyasi, Deneise Dadd

Journal of International Technology and Information Management

Blockchain has become the new hype term in the business world for the last decade. Due to the new technology’s characteristics and innovative applications, it is being adopted globally in a wide number of industries including the banking industry, yet no adoption model is provided to guide this process. This research aims to contribute to facilitating the successful adoption and implementation of the blockchain new technology in the banking industry. Building on the assumption that the blockchain’s adoption in banking will be directed by the regulations and best practices guidelines of the global banking regulatory bodies and practitioner, this research …

Assessing The Influence Of Self-Efficacy On The Acceptance Of Mobile Phone Technology Within The Smes, Renatus Michael Mushi

Journal of International Technology and Information Management

Mobile phone technologies have proved to provide a significant transformation in performing various activities within companies, especially in least developed regions. Mobile phones provide opportunities for employees of organisations to work any time and anywhere. SMEs comprise of employees who perform multitasking job roles due to their small in size and low financial capabilities and most cases, some of them work remotely from their main offices.

Self-Efficacy is a belief that the user has enough skills to use technology to perform a task at hand. This is one of the factors influencing of acceptance of technologies at the workplaces such …

The Layers Of Digital Financial Innovation: Charting A Regulatory Response, Teresa Rodriguez De Las Heras Ballell

Fordham Journal of Corporate & Financial Law

The increasing penetration of digital technologies in financial markets is evidenced by promising adoption rates among users, expanding presence of fintech firms and bigtech providing techfin services, and the growing use of fintech solutions by incumbents. The increasingly popular term "fintech" captures the accelerated transformation of contemporary financial markets driven and enabled by technology, and encapsulates its multifarious potential impact on services, market structures, and business models. This Article first aims to devise and propose an analytical framework to understand the digital challenges to financial regulation based on the "layers of digital financial innovation" theory. Accordingly, digital innovation (fintech) is …

The Impact Of E-Commerce On The Development Of Entrepreneurship In Saudi Arabia, Khulood Al-Mani

Journal of International Technology and Information Management

This paper is based on a Ph.D. study investigating the critical challenges facing e-commerce adoption by entrepreneurs in Saudi Arabia, identifying the major driving factors, barriers, motivations, perceived advantages, potential problems and some practical solutions as well as future expectations from entrepreneurs’ perspectives. From the study findings, a set of practical recommendations were derived for the government, entrepreneurs and investors in Saudi Arabia to consider, to promote ecommerce entrepreneurship in the county.

The research was undertaken using a qualitative approach. Data collection techniques involved in-depth, semi-structured interviews, with (1) e-commerce entrepreneurs, and (2) government authorities, educational initiatives and private support …

Machine Learning Stock Market Prediction Studies: Review And Research Directions, Troy J. Strader, John J. Rozycki, Thomas H. Root, Yu-Hsiang John Huang

Journal of International Technology and Information Management

Stock market investment strategies are complex and rely on an evaluation of vast amounts of data. In recent years, machine learning techniques have increasingly been examined to assess whether they can improve market forecasting when compared with traditional approaches. The objective for this study is to identify directions for future machine learning stock market prediction research based upon a review of current literature. A systematic literature review methodology is used to identify relevant peer-reviewed journal articles from the past twenty years and categorize studies that have similar methods and contexts. Four categories emerge: artificial neural network studies, support vector machine …

Digital Technologies As Antecedents To Process Integration And Dynamic Capabilities In Healthcare: An Empirical Investigation, Tulika Chakravorty, Karunakar Jha, Sunil Barthwal, Samyadip Chakraborty

Journal of International Technology and Information Management

Healthcare has been in focus over the past decade due to its criticality and continuous revolution. In this digital era, with the advent of various technologies, healthcare is undergoing a massive transformation. This study attempts to analyze the impacts of three major digital technologies which are being adopted in the healthcare sector which are electronic medical records (EMR), enterprise resource planning (ERP) and internet-of-things (IoT) enabled medical wearables in the hospital context. Focusing towards analyzing the impact of these technologies towards process-integration and further towards dynamic capabilities like quality, agility and responsiveness; the study framework is well-grounded by two theoretical-underpinnings …

Determinants Of Startup Funding: The Interaction Between Web Attention And Culture, Jie Ren, Viju Raghupathi, Wullianallur Raghupathi

Journal of International Technology and Information Management

Technology empowers entrepreneurs to pursue alternative funding through platforms like crowdfunding. This research explores significant startup funding factors using Crunchbase. Controlling for common factors (acquisition/funding-rounds/IPO), the research uniquely focuses on web attention - the visibility on social media - and its impact on funding. It also examines the moderating influence of startup’s home country culture (individualism/collectivism). Findings show stronger positive impact of web attention on startup funding for collectivist countries. While individualistic investors value personal goals, collectivists value collaborative goals - inclinations that align with crowdfunding behavior. Therefore while increasing web attention, crowdfunding efforts can be targeted towards collectivist countries.

Food Printing: Evolving Technologies, Challenges, Opportunities, And Best Adoption Strategies, Sharmin Attarin, Mohsen Attaran

Journal of International Technology and Information Management

3D printing is a process of making three-dimensional objects using additive processes where layers are laid down in succession to create a complete object. Companies across the globe are actively piloting and leveraging the inherent benefits of 3D printing technology. Today, 3D printing can revolutionize food innovation and production through better creativity, customizability, and sustainability. This article highlights 3D printing evolving technologies and trends and identifies its applications and implementation challenges. In this paper, we conducted a literature review to explore 3D printing's current technologies and applications in the food industry, including its advantages, its potential implications, and its obstacles …

To Close The Skills Gap, Technology And Higher-Order Thinking Skills Must Go Hand In Hand, Manying Qiu, Yaquan Xu, Emmanuel O. Omojokun

Journal of International Technology and Information Management

Technology is rapidly changing the business landscape. Workforce skills gap is widening in the digital business environment. Universities and employers call for developing students’ higher-order thinking skills along with integrating technology into academic curricula. We conducted a survey to assess learning outcomes from two groups of undergraduate students: business majors and information technology (IT) majors. SAP ERP hands-on case studies were used for this comparative experiment. The student survey results showed that the students of both majors believed that learning SAP software can lead to more rewarding jobs and they felt confident about their competitiveness in the job market. Although …

Cybersecurity Of Online Proctoring Systems, Ludwig Slusky

Journal of International Technology and Information Management

The online proctored examinations are adopted exceedingly in all forms of academic education and professional training. AI with Machine Learning technology take the leading role in supporting authentication, authorization, and operational control of proctored online examination. The paper discusses how administrative, physical, and technical controls can help mitigate related cybersecurity vulnerabilities of online proctoring systems (OPS). The paper considers two classes of OPS: fully automated AI-enabled systems and hybrid systems (automated AI-enabled with an expert live proctor in control). Based on the review of 20 online proctoring systems, the paper discusses methods and techniques of multi-factor authentication and authorizations, including …

Table Of Contents Jitim Vol 29 Issue 1, 2020

Journal of International Technology and Information Management

Table of contents

Assessment Of The Needs Of Ict Skills On Employability In Smes: A Vft Approach, Renatus Michael Mushi

Journal of International Technology and Information Management

the globalised economy comes with extra demand of ICT skills among the graduates. This is due to the demand if ICT technicalities in performing a number of basic activities in the workplaces. Majority of studies which concentrate with ICT skills on employability deals with technical enterprises. In non-technical companies such as construction, manufacturing and agriculture, ICT is studied as among the basic skill-set of graduates. However, recently, there has been special demand of graduates with basic ICT knowledge on recruitment processes. This indicates the growing demand of basic ICT skills among a broad range of professions. However, the type of …

Evaluating Students Information System Success Using Delone And Mclean’S Model: Student’S Perspective, Majaliwa Mkinga, Herman Mandari

Journal of International Technology and Information Management

System success is considered to be an important element in accomplishing the goals of the organization; therefore evaluation of system success needs to be done in order to ensure that investment in Information System is successful. Most of Higher Learning Institutions (HLIs) in Tanzania have adopted the use of IS in providing service to their customers. Nevertheless, there is less evidence that system success evaluation has been done in order to identify the desired characteristics which could make IS more effective. Due to that, this study evaluates the effectiveness of Student Information System (SIS) used at the Institute of Finance …

Quantum Computing: Principles And Applications, Yoshito Kanamori, Seong-Moo Yoo

Journal of International Technology and Information Management

The development of quantum computers over the past few years is probably one of the significant advancements in the history of quantum computing. D-Wave quantum computer has been available for more than eight years. IBM has made its quantum computer accessible via its cloud service. Also, Microsoft, Google, Intel, and NASA have been heavily investing in the development of quantum computers and their applications. The quantum computer seems to be no longer just for physicists and computer scientists but also for information system researchers. This paper introduces the basic concepts of quantum computing and describes well-known quantum applications for non-physicists. …

An Integrated View Of Data: Application Of Knowledge Modeling To Data Management, Sung-Kwan Kim, Wenjun Wang

Journal of International Technology and Information Management

Data management has become an important challenge. Good data management requires an effective approach to collecting, storing, and accessing data across the enterprise. In this paper, a knowledge modeling approach to data management is introduced with an emphasis on data requirements analysis. A knowledge model can provide a high-level view of organizational data by specifying the structure and relationships of the knowledge contents used in business processes. The proposed knowledge modeling approach is business process oriented and decision oriented. The description of the knowledge contents in the model is based on ontological specification. The model is comprised of five elements: …

Table Of Contents Jitim Vol 29 Issue 2, 2020

Journal of International Technology and Information Management

Table of contents

Table Of Contents Jitim Vol 29 Issue 3, 2020

Journal of International Technology and Information Management

Table of contents