Technology and Innovation Commons^™

Adoption Of Ai-Enabled Technology: Taking The Bad With The Good, George Dagliyan

Theses and Dissertations

From autonomous vehicles to smart home assistants and telemedicine, artificial intelligence enabled (AI-enabled) technologies are increasingly available in the market. Consumers are saddled between the benefits and the risks of these new technologies, yet prior research has not accounted for the coexistence of inhibitory and faciliatory factors and how they affect intentions to use AI-enabled technology. The current research introduces a conceptual model to address these relationships and integrates the role of subjective ambivalence and brand trust. The model was tested using structural equation modeling with a cross sectional survey of U.S. consumers across three distinct categories of AI: autonomous …