Technology and Innovation Commons^™

Gradual Changes In Repeat Customers' Adoption Behavior Toward Responses To Mobile Direct Mail Coupon Promotions, Shahriar Akter

Shahriar Akter

Service businesses record the number of visitors as a measure of the performance of their business. However, summarized observations such as the total number of visits per month provide little insight on individual-level visiting behavior. In addition, behavior may change over time, especially in a swiftly changing environment induced by mobile promotions. This paper presents an individual level model for shop visiting behavior based on data of a beauty salon. The model focuses on gradual changes toward responses to mobile direct mail (DM) coupons based on the shop visit interval (SVI) of the beauty salon. This means that as someone …

Ssrn As An Initial Revolution In Academic Knowledge Aggregation And Dissemination, David Bray, Sascha Vitzthum, Benn Konsynski

Sascha Vitzthum

Within this paper we consider our results of using the Social Science Research Network (SSRN) over a period of 18 months to distribute our working papers to the research community. Our experiences have been quite positive, with SSRN serving as a platform both to inform our colleagues about our research as well as inform us about related research (through email and telephoned conversations of colleagues who discovered our paper on SSRN). We then discuss potential future directions for SSRN to consider, and how SSRN might well represent an initial revolution in 21st century academic knowledge aggregation and dissemination. Our paper …

Towards Self-Organizing, Smart Business Networks: Let’S Create ‘Life’ From Inert Information, David Bray, Benn Konsynski

David A. Bray

We review three different theories that can inform how researchers can determine the performance of smart business networks, to include: (1) the Theory of Evolution, (2) the Knowledge-Based Theory of the Firm, and (3) research insights into computers and cognition. We suggest that each of these theories demonstrate that to be generally perceived as smart, an organism needs to be self-organizing, communicative, and tool-making. Consequentially, to determine the performance of a smart business network, we suggest that researchers need to determine the degree to which it is self-organizing, communicative, and tool-making. We then relate these findings to the Internet and …

Hybrid Mail, Status, Possibilities And Scenarios, Jacob Johnsen

Jacob Johnsen, MSc

Overview of solutions and possibilities as well as past experiences with the use of hybrid mail.

Leading Firms As Knowledge Gatekeepers In A Networked Environment, Deogratias Harorimana Mr

Dr Deogratias Harorimana

This chapter introduces the role of the knowledge gatekeeper as a mechanism by which knowledge is created and transferred in a networked environment. Knowledge creation and transfer are essential for building a knowledge based economy. The chapter considers obstacles that inhibit this process and argues that leading firms create a shared socio-cultural context that enables the condivision of tacit meanings and codification of knowledge. Leading firms act as gatekeepers of knowledge through the creation of shared virtual platforms. There will be a leading firm that connects several networks of clients and suppliers may not interact directly with one another, but …

Eine Serviceorientierte Architektur (Soa) Für Die Integration Von Rfid-, Sensor- Und Lokalisierungsdaten Im Facility Management, Daniel Hanhart, Christine Legner, Hubert Oesterle

Hubert Oesterle

RFID-, Sensor- und Lokalisierungstechnologien werden die Abläufe im Facility Management künftig stark verändern. Angesichts der hohen Kosten des Vorort-Einsatzes eines Mitarbeiters und der verteilten Standorte von Immobilien bieten diese Technologien Immobilienbetreibern die Chance, ihre Kostenstrukturen durch hoch integrierte Abläufe zu optimieren und sich im Wettbewerb durch Zusatzleistungen zu differenzieren. Die Integration mobiler und ubiquitärer Technologien in bestehende Systemlandschaften erfordert jedoch die Implementierung zusätzlicher Infrastrukturkomponenten und Schnittstellen. In der Vergangenheit war dies mit dem Einsatz verschiedener, proprietärer Technologien verbunden und führte zu komplexen, schwer beherrschbaren Integrationslösungen. Ausgehend von Anwendungsszenarien in der Instandhaltung von Immobilien zeigt der vorliegende Beitrag, welchen Beitrag Serviceorientierte …

Rfid As A Disruptive Innovation, Vlad Krotov

Vlad Krotov

Independent Living, Hubert Oesterle

Hubert Oesterle

No abstract provided.

A Guideline For The Design Of Collaborative Business Models In The Field Of Ambient Assisted Living, Philipp Osl, Ernst Sassen, Hubert Oesterle

Hubert Oesterle

No abstract provided.

Wettbewerb Der Geschäftsmodelle, Hubert Oesterle

Hubert Oesterle

No abstract provided.

Vernetzte Geschäftsmodelle Bei Banken, Hubert Oesterle

Hubert Oesterle

No abstract provided.

Defining Information Systems As Work Systems: Implications For The Is Field, Steven Alter

Steven Alter

The lack of an agreed upon definition of information system is one of many obstacles troubling the academic information systems discipline. After listing a number of definitions of IS, this paper defines information system as a special case of work system as defined in Alter (1999a). This definition has many desirable characteristics: It is easy to understand; differentiates IS from IT; covers totally manual, partially automated, and totally automated information systems; links to a life cycle model that generates many insights about development and implementation problems; provides a simple guideline that helps in interpreting common IS/IT jargon; and has other …

Service System Fundamentals: Work System, Value Chain, And Life Cycle, Steven Alter

Steven Alter

Service systems produce all services of significance and scope, yet the concept of service system is not well articulated in the service literature. This paper presents three interrelated frameworks as a first cut at the fundamentals of service systems. These frameworks identify basic building blocks and organize important attributes and change processes that apply across all service systems. Although relevant regardless of whether a service system uses IT, the frameworks are also potentially useful in visualizing the realities of moving toward automated service architectures. This paper uses two examples, one largely manual and one highly automated, to illustrate the potential …

A Generic Design Environment For The Rural Industry Knowledge Acquisition (With Don Kerr And John Gammack), Shah Jahan Miah

Dr Shah Jahan Miah

This paper describes a new knowledge acquisition method using a generic design environment where context-sensitive knowledge is used to build specific DSS for rural business. Although standard knowledge acquisition methods have been applied in rural business applications, uptake remains low and familiar weaknesses such as obsolescence and brittleness apply. We describe a decision support system (DSS) building environment where contextual factors relevant to the end users are directly taken into consideration. This ‘‘end user enabled design environment” (EUEDE) engages both domain experts in creating an expert knowledge base and business operators/end users (such as farmers) in using this knowledge for …

Service And Document Based Interoperability For European Ecustoms Solutions, Tobias Vogel, Alexander Schmidt, Alexander Lemm, Hubert Oesterle

Hubert Oesterle

No abstract provided.

Global Data Synchronization – Lösungsansatz Für Das Überbetriebliche Produktstammdatenmanagement Zwischen Konsumgüterindustrie Und Handel?, Jan Schemm, Christine Legner, Hubert Oesterle

Hubert Oesterle

Abgestimmte Produktstammdaten bilden die Grundlage elektronischer Geschäftsbeziehungen zwischen Handels- und Industrieunternehmen. Obwohl Handel und Industrie sich schon vergleichsweise lange mit dem elektronischen Austausch von Produktdaten beschäftigen, konnten sich weder der EDI-basierte, bilaterale Stammdatenaustausch noch der multilaterale Ansatz über Datenpools durchsetzen. Seit Mitte 2004 verfolgt das Global Data Synchronization Network (GDSN) einen neuen Lösungsansatz, mit dem Ziel, einen m:n-fähigen elektronischen Produktstammdatenaustausch zu etablieren. Die Ankündigungen von führenden Handelsunternehmen wie WALMART, AHOLD oder TESCO sowie Konsumgüterherstellern wie NESTLÉ, PROCTER GAMBLE oder KRAFT FOODS schüren ebenso wiedie aktuelle Konsolidierung unter den Stammdatenpools die Erwartungen. Der vorliegende Beitrag untersucht die Fragestellung,inwieweit GDSN die notwendigen …

Little Johnny And The Wizard Of Os: The Pc User As A Fool Hero, Dariusz Jemielniak

Dariusz Jemielniak

This chapter is an attempt to analyze the social perception of a computer user as a fool in the eyes of IT support professionals. It relies on a storytelling analysis of anecdotes and horror stories of really stupid users, shared by IT support people on the Internet fora.

Praca Oparta Na Wiedzy. Praca W Przedsiębiorstwach Wiedzy Na Przykładzie Organizacji High-Tech, Dariusz Jemielniak

Dariusz Jemielniak

No abstract provided.

Software Engineers Or Artists? Programmers’ Identity Choices, Dariusz Jemielniak

Dariusz Jemielniak

This paper explores how assigning software developers the identity of “engineers” metes out specific assumptions about IT projects. To this end, the paper describes an alternative metaphor of programming as art, which is commonly used by the programmers interviewed. In addition, the discussion draws conclusions from the discrepancies between the two views as well as from the proposed metaphor, explaining organizational reluctance to aesthetical vocabulary. This paper discusses occupational identity—emphasizing the identity of programmers—using qualitative research methods. As such, it enriches the literature currently available on this profession.

Sources Of Uncertainty In Project Management: A “Real Life” Account, Dominika Latusek, Dariusz Jemielniak

Dariusz Jemielniak

Although the studies of IT project management abound, they rarely present in one study the perspective of both the customers and the providers. The very relation between customers and provides has been rather rarely explored (Latusek and Jemielniak, 2007). It may be partially due to the fact that usually neither clients, nor providers, are willing to let outsiders into the details of the project. Through this paper we want to take advantage of our unique research setting in which we were allowed to interview representatives of both parties. Through presenting their stories we wish to cast light on the actual …

Clinician Assessments Of Workplace Security Training - An Informatics Perspective, Juanita Fernando, Linda Dawson

Associate Professor Linda Dawson

This paper describes and analyses clinicians’ assessments of workplace privacy and security (PaS) training in the context of contemporary health information system (HIS) practice. The PaS training underpins national e-health frameworks. The paper draws on findings from a forthcoming dissertation. The ‘questerview’ technique was applied to this case study of 26 clinicians in three Victorian (Australia) public hospitals. The technique relies on data collection that applies standardised questions and questionnaires during interviews. Respondents were recorded while they completed the standardised questions and questionnaires and were encouraged to discuss their responses to items in detail. Data analysis involved the scrutiny of …

Business Models For Silent Processes, Hubert Oesterle

Hubert Oesterle

No abstract provided.

Action Research W Teorii Organizacji I Zarządzania, Dariusz Jemielniak, Aleksander Chrostowski

Dariusz Jemielniak

Niniejszy artykuł ma na celu zwięzłe opisanie metody Action Research w teorii organizacji i zarządzania. Poprzez przybliżenie założeń, aksjomatów, celów i his-torii AR, tekst umożliwia zrozumienie filozofii tego podejścia. AR jest pokazane jako metoda umożliwiająca połączenie dwóch pozornie rozłącznych sposobów uprawiania pracy naukowej: podejścia praktycznego, nastawionego na rozwią-zywanie realnych problemów świata (czasami uznawanego za nienaukowe i nad-miernie przyziemne) z podejściem teoretycznym, nastawionym przede wszyst-kim na tworzenie abstrakcyjnych modeli i analiz umożliwiających generalizacje (czasami uznawanym za niepraktyczne i nadmiernie oderwane od realiów). Na podstawie akademickiego i biznesowego doświadczenia autorów AR jest przedsta-wiony jako atrakcyjny, spójny sposób uprawiania pracy badawczej i konsultingu.