Management Information Systems Commons^™

A Study Of The Impact Of Health Information Quality On Care Delivery Quality And Satisfaction From The Care Provider’S Perspective, Rashid Manzar

Information Systems & Operations Management Dissertations

The US healthcare system is rapidly adopting health information technologies (IT) in its quest to improve patient safety and deliver high quality care at a lower cost. As healthcare providers increasingly rely on health IT in caring for their patients, there is a corresponding increase in the impact of health IT on the outcome of care delivery. Unfortunately, there is a dearth of empirical studies on how health IT quality influences healthcare outcome. Using a comprehensive framework based on Work Systems Theory, a research model was developed to study the impact of health information quality on care delivery outcome and …

Knowledge-Supported Design Thinking About Systems In Organizations: An Application Of Work System Theory, Steven Alter

Steven Alter

This paper explains a type of knowledge-supported design thinking related to systems in organizations. It shows how work system theory (WST) provides the basis for the work system method (WSM), various versions of which have been used by many hundreds of MBA and Executive MBA students. Design thinking occurs throughout WSM and is especially prominent at the point where WST/WSM users apply their analysis and develop recommendations for improving an existing work system or creating a new work system. Knowledge support for that design thinking has been provided through the knowledge built into WSM, and can be provided in a …

Work System Theory: Overview Of Core Concepts, Extensions, And Challenges For The Future, Steven Alter

Business Analytics and Information Systems

This paper presents a current, accessible, and overarching view of work system theory. WST is the core of an integrated body of theory that emerged from a long-term research project to develop a systems analysis and design method for business professionals called the work system method (WSM). After discussing WST’s basic premises and its two central frameworks, this paper summarizes the relationship between WST and WSM. It shows how experience with early versions of WSM led to three extensions of WST that addressed limitations-in-use in one of the central frameworks in WST. After comparisons with related theories, this paper closes …

Work System Theory: Overview Of Core Concepts, Extensions, And Challenges For The Future, Steven Alter

Steven Alter

This paper presents a current, accessible, and overarching view of work system theory. WST is the core of an integrated body of theory that emerged from a long-term research project to develop a systems analysis and design method for business professionals called the work system method (WSM). After discussing WST’s basic premises and its two central frameworks, this paper summarizes the relationship between WST and WSM. It shows how experience with early versions of WSM led to three extensions of WST that addressed limitations-in-use in one of the central frameworks in WST. After comparisons with related theories, this paper closes …

Using Work System Theory To Achieve Greater Business Value From Erp By Exploring Alternative Design Spaces, Steven Alter

Business Analytics and Information Systems

This paper explains how various aspects of work system theory (WST) can be applied to achieve greater business value from ERP by assuming that the underlying "design spaces" encompass much more than the features, configuration, and limitations of ERP software. It uses WST concepts to identify directions for achieving business value that might not be considered thoroughly in ERP implementations that focus primarily on converting from legacy software to ERP software.

This paper starts by summarizing basic premises concerning the relationship between work systems and ERP. Focusing on the context of ERP usage, it explains the elements of the two …

Using Work System Theory To Achieve Greater Business Value From Erp By Exploring Alternative Design Spaces, Steven Alter

Steven Alter

This paper explains how various aspects of work system theory (WST) can be applied to achieve greater business value from ERP by assuming that the underlying "design spaces" encompass much more than the features, configuration, and limitations of ERP software. It uses WST concepts to identify directions for achieving business value that might not be considered thoroughly in ERP implementations that focus primarily on converting from legacy software to ERP software. This paper starts by summarizing basic premises concerning the relationship between work systems and ERP. Focusing on the context of ERP usage, it explains the elements of the two …