Management Information Systems Commons^™

Socio-Economic Management Theory Related To Bpm: A Case Study Of Dysfunctions In Digital Transformation Strategy, Yanfei Zhang, Emmanuel Monod, Gerard Beenen, Yuewei Jiang, Chris H. Willis

Management Faculty Publications

This research claims that dynamic strategies demanded by today’s digital environment exacerbate inconsistency between an organization’s digital transformation efforts and its enterprise architecture (EA) planning process. This phenomenon leads to redundant investments, delayed implementation, and frequent failures in digital transformation projects. In order to investigate this inconsistency, we apply the socioeconomic approach to management (SEAM) theory. Through critical analysis of four case studies in a large manufacturing organization, we clarify the relationship between digital transformation and EA and reveal the dysfunction in strategic implementation from a SEAM and business process management (BPM) perspective. In practice, this research integrates digital transformation …

The “Right” Recipes For Security Culture: A Competing Values Model Perspective, Hwee-Joo Kam, Thoma Mattson, Dan J. Kim

Management Faculty Publications

This study argues that the effect of perceived organizational culture on the formation of security-related subjective norms and the level of compliance pressure will vary based on how the employees perceive their organization’s cultural values. These perceptions reflect on the assumptions and principles that organizations use to guide their security-related behaviors. To make these arguments, we adopt the competing values model (CVM), which is a model used to understand the range of organizational values and resulting cultural archetypes.

Beauty Is In The Eye Of The Beholder: Toward A Contextual Understanding Of Compensation Of It Professionals Within And Across Geographies, Jonathan W. Whitaker, Sunil Mithas, Chewei Liu

Management Faculty Publications

How do multinational corporations (MNCs) and domestic firms compensate technical and managerial skills of knowledge workers within and across geographies? This paper answers this question by examining how developed economy MNCs and emerging economy firms value MBA education and firm-specific IT experience of IT professionals in India; and how developed economy MNCs value MBA education and firm-specific IT experience differently across India and the U.S. Our analyses of archival data on more than 20,000 IT professionals reveal two important findings. First, for IT professionals in India, the marginal effect of firm-specific IT experience on compensation is greater for developed economy …

Information Technology, Revenues, And Profits: Exploring The Role Of Foreign And Domestic Operations, Sunil Mithas, Jonathan W. Whitaker, Ali Tafti

Management Faculty Publications

How does information technology (IT) enable firms to globalize their operations and achieve higher foreign profits? We use archival data for multinational firms publicly-traded in the United States for the years 1999 – 2006, and find indirect evidence for the role of IT to help firms achieve higher foreign profits through revenue growth rather than cost reduction. Our findings suggest that foreign responsiveness plays a more important role in generating foreign profits than does value chain structure. Our exploratory analyses for the effect of IT on domestic revenues and profits suggest some evidence for equalization of returns across foreign and …

How Multinational Corporations Use Information Technology To Manage Global Operations, Jonathan W. Whitaker, Peter Ekman, Steven M. Thompson

Management Faculty Publications

Despite a generally-acknowledged importance of information technology (IT) in enabling global strategy and a broad understanding of the manner in which IT enhances coordination and reduces cost, few studies have focused precisely on how multinational corporations (MNCs) use IT to facilitate globalization. To address this gap in the literature, we conduct a case study across four large MNCs, and use primary data to develop theoretical propositions on the characteristics of products, processes and customers that impact the ways in which MNCs use IT to manage their global operations.

Linkages Between Firm Innovation Strategy, Suppliers, Product Innovation, And Business Performance: Insights From Resource Dependence Theory, Muhammad Shakeel Sadiq Jajja, Vijay R. Kannan, Shaukat Ali Brah, Syed Zahoor Hassan

Management Faculty Publications

Purpose The purpose of this paper is to use resource dependence theory to hypothesize that a buyer’s innovation strategy enhances supplier innovation focus and a buyer-supplier relationship that supports product innovation. These in turn positively impact buyer product innovation outcomes and business performance. Moreover, it is argued that the buyer-supplier relationship positively moderates the impact of supplier innovation focus on product innovation. Design/methodology/approach Structural equation modeling and hierarchical linear regression are used to test hypotheses. Findings The results support all hypotheses and suggest that company (buyer) age and variables related to buyer engagement with international markets directly influence performance. The …

Supply Chain Strategy And The Role Of Suppliers: Evidence From The Indian Sub-Continent, Muhammad Shakeel Sadiq Jajja, Vijay R. Kannan, Shaukat Ali Brah, Syed Zahoor Hassan

Management Faculty Publications

Supply chain strategy is widely recognized as being a crucial component of a broader corporate strategy. However, the relationships between a firm’s strategic supply chain focus, the tactical orientation of its suppliers, and the firm’s performance, are less well understood. Much of what is known is also based on developed country contexts. This study empirically examines relationships between a buying firm’s supply chain strategy and operational dimensions of its suppliers in a developing country context.

Department Chairs As Leaders: A Model Of Social Intelligence And Creative Performance In A State University, Afzal Rahim, Ismail Civelek, Feng Helen Liang

Management Faculty Publications

This study presents a structural equations model that represents relationships between department chairs’ social intelligence (SI) and their creative performance (CP) at a public university in the United States. SI was defined as the ability to be aware of relevant social situations, to manage situational challenges effectively, to understand others’ concerns and feelings, and to build and maintain positive relationships in social settings. Four components of SI were examined: situational awareness, situational response, cognitive empathy, and social skills. The model was tested with questionnaire data from 406 faculty members belonging to 43 departments in a state university. The data analyses …

A Model To Support It Infrastructure Planning And The Allocation Of It Governance Authority, Steven M. Thompson, Peter Ekman, Daniel Selby, Jonathan W. Whitaker

Management Faculty Publications

Information technology (IT) requires a significant investment, involving up to 10.5% of revenue for some firms. Managers responsible for aligning IT investments with their firm's strategy seek to minimize technology costs, while ensuring that the IT infrastructure can accommodate increasing utilization, new software applications, and modifications to existing software applications. It becomes more challenging to align IT infrastructure and IT investments with firm strategy when firms operate in multiple geographic markets, because the firm faces different competitive positions and unique challenges in each market.

We discussed these challenges with IT executives at four Forbes Global 2000 firms headquartered in Northern …

Hybrid Data Envelopment Analysis And Simulation Methodology For Measuring Capacity Utilisation And Throughput Efficiency Of Container Terminals, Hokey Min, Byung-In Park

Management Faculty Publications

As growth in international trade slowed down in the recent years, inter-modal traffic volume declined and subsequently led to reduction in demand for container services. The reduced demand in container services and the ongoing glut of container port facilities throughout the world have sparked fierce competition among international container terminals. In an effort to help the port authorities to develop a winning strategy in the increasingly competitive container market, this paper develops a meaningful set of benchmarks that will set the standard for best practices. In particular, we propose a hybrid Data Envelopment Analysis (DEA)/simulation model that is designed to …

A Field Study Of Rfid Deployment And Return Expectations, Jonathan W. Whitaker, Sunil Mithas, M. S. Krishnan

Management Faculty Publications

Radio Frequency Identification (RFID) technology promises to transform supply chain management. Building on previous research in information systems and supply chain management, this paper proposes a theoretical framework for RFID adoption and benefits, and tests the framework using data on U.S. firms. Our analysis suggests that there is a positive association between information technology (IT) application deployment and RFID adoption. We find that RFID implementation spending and partner mandate are associated with an expectation of early return on RFID investment, and a perceived lack of industry-wide standards is associated with an expectation of delayed return on RFID investment. These results …

Releasing Individually Identifiable Microdata With Privacy Protection Against Stochastic Threat: An Application To Health Information, Robert Garfinkel, Ram Gopal, Steven M. Thompson

Management Faculty Publications

The ability to collect and disseminate individually identifiable microdata is becoming increasingly important in a number of arenas. This is especially true in health care and national security, where this data is considered vital for a number of public health and safety initiatives. In some cases legislation has been used to establish some standards for limiting the collection of and access to such data. However, all such legislative efforts contain many provisions that allow for access to individually identifiable microdata without the consent of the data subject. Furthermore, although legislation is useful in that penalties are levied for violating the …

Acquisition Of Operations Capability: A Model And Test Across Us And European Firms, Keah Choon Tan, Vijay R. Kannan, Jayanth Jayaram, Ram Narasimhan

Management Faculty Publications

In this paper, a three-factor model of operations capability is presented which, unlike previous studies that view capability as an outcome, examines the drivers of capability acquisition. The model proposes that capability acquisition is a function of an organization's commitment to the principles of quality management, just-in-time practices, and effective new product development processes. Furthermore, the paper proposes that these underlying facets of capability acquisition are common across geographic boundaries. The model is tested using data drawn from US and European companies. Results not only provide support for the three-factor model, but also for the invariance of the model and …

Information Technology, Production Process Outsourcing, And Manufacturing Plant Performance, Indranil Bardhan, Jonathan W. Whitaker, Sunil Mithas

Management Faculty Publications

What is the role of information technology (IT) in enabling the outsourcing of manufacturing plant production processes? Do plant strategies influence production outsourcing? Does production process outsourcing influence plant performance? This research addresses these questions by investigating the role of IT and plant strategies as antecedents of production outsourcing, and evaluating the impact of production outsourcing and IT investments on plant cost and quality. We develop a theoretical framework for the antecedents and performance outcomes of production outsourcing at the plant level. We validate this theoretical framework using cross-sectional survey data from U.S. manufacturing plants. Our analysis suggests that plants …

Improving Disaster Response Efforts With Decision Support Systems, Steven M. Thompson, Nezih Altay, Walter G. Green Iii, Joanne Lapetina

Management Faculty Publications

As evidenced by Hurricane Katrina in August, 2005, disaster response efforts are hindered by a lack of coordination, poor information flows, and the inability of disaster response managers to validate and process relevant information and make decisions in a timely fashion. A number of factors contribute to current lackluster response efforts. Some are inherent to the complex, rapidly changing decision-making environments that characterize most disaster response settings. Others reflect systematic flaws in how decisions are made within the organizational hierarchies of the many agencies involved in a disaster response. Slow, ineffective strategies for gathering, processing, and analyzing data can also …