Open Access. Powered by Scholars. Published by Universities.®

Management Information Systems Commons™

Open Access. Powered by Scholars. Published by Universities.®

Georgia State University

2012

Articles 1 - 5 of 5

Full-Text Articles in Management Information Systems

The Critical Importance Of Construct Measurement Specification: A Response To Aguirre-Urreta And Marakas, Stacie Petter, Arun Rai, Detmar W. Straub Mar 2012

The Critical Importance Of Construct Measurement Specification: A Response To Aguirre-Urreta And Marakas, Stacie Petter, Arun Rai, Detmar W. Straub

Computer Information Systems Faculty Publications

Aguirre-Urreta and Marakas (A&M) suggest in their simulation “Revisiting Bias Due to Construct Misspecification: Different Results from Considering Coefficients in Standardized Form,” that, like Jarvis et al. (2003), MacKenzie et al. (2005), and Petter et al. (2007) before them, bias does occur when formative constructs are misspecified as reflective. But A&M argue that the level of bias in prior simulation studies has been exaggerated. They parameterize their simulation models using standardized coefficients in contrast to Jarvis et al., MacKenzie et al., and Petter et al., who parameterize their simulation models using unstandardized coefficients. Thus, across these four simulation studies, biases …

Go to article

Impact Of User Satisfaction With Mandated Rm Use On Employee Service Quality, J.J. Po-An Hsieh, Arun Rai, Stacie Petter, Ting Zhang Jan 2012

Impact Of User Satisfaction With Mandated Rm Use On Employee Service Quality, J.J. Po-An Hsieh, Arun Rai, Stacie Petter, Ting Zhang

Computer Information Systems Faculty Publications

An increasing number of organizations are now implementing customer relationship management (CRM) systems to support front-line employees’ service tasks. With the belief that CRM can enhance employees’ service quality, management often mandates employees to use the implemented CRM. However, challenges emerge if/when employees are dissatisfied with using the system. To understand the role of front-line employee users’ satisfaction with their mandated use of CRM in determining their service quality, we conducted a field study in one of the largest telecommunications service organizations in China and gathered time-lagged data from self-reported employee surveys, as well as from the firm’s archival data …

Go to article

Can Social Capital Be Transferred Cross The Boundary Of The Real And Virtual Worlds? An Empirical Investigation Of Twitter, Qiang Ye, Bin Fang, Wei He, J.J. Po-An Hsieh Jan 2012

Can Social Capital Be Transferred Cross The Boundary Of The Real And Virtual Worlds? An Empirical Investigation Of Twitter, Qiang Ye, Bin Fang, Wei He, J.J. Po-An Hsieh

Computer Information Systems Faculty Publications

Micro-blogs like Twitter are playing increasingly important roles in social life. Some key users of Twitter have drawn huge attention from other people. Their opinions have had significant influence on the rest of Twitter users. In other words, these people are highly reputable and have more social capital in the Twitter world. But what factors contribute to the social capital in a part of the virtual world like Twitter is still largely unknown. This paper investigates the source of social capital in the Twitter world. We identify two types of sources that influence a user’s social capital in the Twitter …

Go to article

The Bumpy Road To Universal Access: An Actor-Network Analysis Of A Us Municipal Broadband Internet Initiative, J.J. Po-An Hsieh, Mark Keil, Jonny Holmström, Lynette Kvasny Yarger Jan 2012

The Bumpy Road To Universal Access: An Actor-Network Analysis Of A Us Municipal Broadband Internet Initiative, J.J. Po-An Hsieh, Mark Keil, Jonny Holmström, Lynette Kvasny Yarger

Computer Information Systems Faculty Publications

Universal high-speed Internet access can productively transform a nation’s economy. However, many municipalities in the U.S. have been left behind in terms of Internet penetration. Some municipal governments have tried to address this by launching initiatives that aim at offering citywide, universal broadband access. Unfortunately, most of these initiatives have either been discontinued or have ended in failure. Drawing on actor-network theory, we conducted a three-year study to investigate the evolution of the Internet TV initiative in LaGrange, Georgia, U.S. The results reveal distinct interpretations of the initiative by different actor groups (the government, the service providers, socioeconomically advantaged residents, …

Go to article

Understanding User Satisfaction Of Instant Messaging Usage: An Empirical Study, Wei Wang, J.J. Po-An Hsieh, Baoxiang Song Jan 2012

Understanding User Satisfaction Of Instant Messaging Usage: An Empirical Study, Wei Wang, J.J. Po-An Hsieh, Baoxiang Song

Computer Information Systems Faculty Publications

The current article examines user satisfaction with instant messaging in building and maintaining social relationships with friends, family members, and others. The research model integrates motivation theory with media capacity theories to explain how the attributes of media capacity (e.g., social presence and media richness) and users' intrinsic and extrinsic motivations toward using instant messaging influence user satisfaction. Data were collected from a sample of 247 Chinese university students via an online survey. The results suggest that perceived enjoyment, perceived social presence, and perceived usefulness are key to user satisfaction. Perceived social presence and perceived media richness are positively associated …

Go to article