Labor Relations Commons^™

The Application Development Outsourcing Contract Decision: The Effect Of Service Quality, Relationship Quality, Satisfaction, And Switching Costs On Continuation And Discontinuation Decisions, G. Dwayne Whitten

Doctoral Dissertations

Although the popularity of IT outsourcing has grown over the last two decades, approximately one third of outsourcing contracts are discontinued. This discontinuation of contracts has resulted in renegotiations with the original outsourcing vendor, switching to another vendor, and backsourcing, or the return of previously outsourced functions in-house.

IT outsourcing is expected to grow to a $160 billion industry in the United States alone by 2005. Given the conclusion by some researchers that so many outsourcing arrangements end in vendor switches or backsourcing, it is apparent that a large amount of money is being needlessly wasted. By better understanding the …

Transformational Leadership, Perceived Union Support, And Union Citizenship Behaviors: A Social Exchange And Social Identity Perspective, Nicholas William Twigg Jr.

Doctoral Dissertations

The objective of this dissertation is to empirically assess the relationship between transformational leadership and union citizenship behaviors from a social exchange and social identity perspective. The relationship was studied through a covenantal relationship perspective. Podsakoff, MacKenzie, Paine, and Bachrach (2000) suggested that there were conceptual similarities and differences in the relationships between transformational leadership, perceived organizational support, trust, intrinsic satisfaction, and commitment in an organizational citizenship behavior framework. This dissertation has developed and tested a model that provides a framework to describe the mechanism by which transformational leadership behaviors effect union citizenship behaviors through perceived union support, felt obligation, …

External Labor Markets: Job Inclusion Structures And Processes, Jeffrey Jon Snell

Doctoral Dissertations

The objective of this dissertation was to consider the determinants of external labor markets from a multilevel frame of reference. Specifically, the likelihood of a job's inclusion in an external labor market was examined in relation to environmental constraints, power and technological characteristics of the job and demographic features of the jobholder.

The sample frame consisted of a national survey conducted by the Current Population Survey (CPS). The CPS collected data from over 92,000 respondents relating to their having a job in an external labor market. Logistic regression and nonparametric tests were used in the statistical analyses. Statistical analysis revealed …

The Importance Of Communication Skills: Perceptions Of Is Professionals, Is Managers, And Users, Ruth A. Spurlock Miller

Doctoral Dissertations

Information systems (IS) research has shown that communication skills tend to be more important than technical skills to IS staff in project development activities. Yet, research findings indicate that IS staff are lacking in the communication skills they need to interact successfully with users and managers during systems development. Thus, the two purposes of this research were (1) to determine whether IS staff, IS managers, and IS users differ in their perceptions of important communication skills that IS staff need and (2) if differences do exist, to assess the impact of the differences on user satisfaction with IS product and …

Ethical Work Climate, Covenantal Relations, And Organizational Citizenship Behavior, Elizabeth C. Schubert

Doctoral Dissertations

The primary focus of this study was to provide an empirical evaluation of the relationship between perceptions of ethical work climate and organizational citizenship behavior. The study also investigated covenantal relations as a mediator of that relationship.

The sample for this research was comprised of subordinates and supervisors representing two locations of a national retail sales organization. Data were collected using both subordinate and supervisor responses. Subordinates reported on their perceptions of ethical work climate, covenantal relations between themselves and the organization, and their organizational citizenship behavior. Supervisors reported their perceptions of the subordinates' organizational citizenship behavior. Scales used to …

An Empirical Analysis Of The Relationships Among Entrepreneurial Orientation, Organizational Culture And Firm Performance, Kenneth Herbert Chadwick

Doctoral Dissertations

The objective of this dissertation was to empirically assess the entrepreneurial orientation (EO) to firm performance relationship and the potential influence of organizational culture (OC). Specifically, OC was examined as a potential predictor of the degree of EO and as a potential moderator of the EO to performance relationship. Firm performance was assessed with the weighted average performance scale and 1997 year ending return on assets (ROA) and return on equity (ROE).

The sample frame consisted of a national sample of bank presidents. The mailing list was purchased from Thomson Financial Publishing. A self-report questionnaire was mailed to a stratified …