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Full-Text Articles in Training and Development
Emotional Intelligence: Using Relationship Management In Leadership, Lauren Odette
Emotional Intelligence: Using Relationship Management In Leadership, Lauren Odette
Undergraduate Honors Theses
The professional world is evolving, and business leaders are required to operate in sometimes difficult situations for which they might feel unprepared. While in recent years, research on emotional intelligence has shown to be an important leadership component, it is not always translated successfully to business leadership nor contextualized to young leaders. This project aims to present a workshop to help people in leadership communicate effectively with their employees using skills stemming from increased emotional intelligence. The workshop draws on a range of literature and experiences in leadership training and emotional intelligence. Key concepts that serve as the focal points …
A Model Program To Develop Management Strategies And Training Skills For Fast Food Industry Employees In Taiwan, David Ruey-Lin Lai
A Model Program To Develop Management Strategies And Training Skills For Fast Food Industry Employees In Taiwan, David Ruey-Lin Lai
All Graduate Projects
A model program in developing corporate personnel was designed for domestic fast food industry in Taiwan. The program emphasizes on successful business leaders' skills in the basic management function of decision making, planning, organizing, communicating, directing and controlling. Meanwhile, the successful fast food employee development have focused on training activity of customer service, personal appearance, company rules and regulations. The program concentrates on two specific areas: a management model and an employee training model. More specifically the management approach and training skills are addressed through a variety of methods and activities.