Training and Development Commons^™

Emotional Intelligence: Using Relationship Management In Leadership, Lauren Odette

Undergraduate Honors Theses

The professional world is evolving, and business leaders are required to operate in sometimes difficult situations for which they might feel unprepared. While in recent years, research on emotional intelligence has shown to be an important leadership component, it is not always translated successfully to business leadership nor contextualized to young leaders. This project aims to present a workshop to help people in leadership communicate effectively with their employees using skills stemming from increased emotional intelligence. The workshop draws on a range of literature and experiences in leadership training and emotional intelligence. Key concepts that serve as the focal points …

A Case Study Exploration Of Strategies To Improve First-Line Supervisor Problem-Solving Abilities In The Retail Supermarket Industry, John E. Jarvis, Irene A. Williams

International Journal of Applied Management and Technology

First-line supervisors in U.S. retail organizations are unable to resolve nearly 34% of typical daily customer problems for their organizations. The purpose of this single-case study was to explore the strategies retail supermarket managers have used to improve first-line supervisor problem solving abilities within a retail supermarket company in Winston-Salem, North Carolina. Data were collected from semistructured interviews with four retail store manager participants with a successful record of improving first-line supervisor problem solving abilities. Based on inductive data analysis and methodological triangulation of the data collected, four themes emerged after the data analysis: (a) the importance of communicating expectations …

An Inquiry Into The Aviation Management Education Paradigm Shift, Matthew P. Earnhardt, Jason M. Newcomer, Daryl V. Watkins, James W. Marion

International Journal of Aviation, Aeronautics, and Aerospace

Working adults with four-year degrees from accredited colleges or universities earn, on average, almost three times more than individuals without a degree. This pay gap led Newcomer and his colleagues to study attitudes of aviation and aerospace managers towards education. That study found that managers valued education in new hires, even though they did not deem it critical to their own positions. That finding indicated a potential paradigm shift towards the perceived value of education in the industry.

In the current qualitative, phenomenological research, we interviewed 14 managers from various capacities within the aviation and aerospace industries to determine the …

Making The Leap To Management: Tips For The Aspiring And New Manager, Femi Cadmus

Faculty Scholarship

As the result of innate ability, a fortunate few are able to effortlessly transition from line positions. However, most of us need to plot the path to management astutely and with deliberation. Library professionals might also become "accidental" managers, finding themselves thrust into an unplanned and perhaps unwanted managerial position for which they were not prepared. This is particularly true in the current climate of constrained budgets characterized by restructuring, job freezes, and layoffs.