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Accountability In A Virtual Work Environment, Quality Improvement Center For Workforce Development
Accountability In A Virtual Work Environment, Quality Improvement Center For Workforce Development
Other QIC-WD Products
With the advent of the COVID-19 pandemic, many child welfare supervisors suddenly were managing a virtual team with little or no preparation. Maintaining accountability when staff telework (i.e., work from home) poses challenges in defining and measuring productivity. These challenges can feel different from managing performance in an office environment. Supervisors needed to navigate between emphasizing process (how the work is done) and the achievement of specific outcomes (what gets done). Some agencies may require daily activity logs to help supervisors manage their team, which emphasizes process. An over emphasis on process can lead to workers feeling micro-managed. Keeping track …
Learning Together: Strategies Used By Child Welfare Supervisors To Manage A Virtual Workforce, Quality Improvement Center For Workforce Development
Learning Together: Strategies Used By Child Welfare Supervisors To Manage A Virtual Workforce, Quality Improvement Center For Workforce Development
Other QIC-WD Products
In April 2020, the QIC-WD and National Child Welfare Workforce Institute co-hosted a webinar, Supporting the Virtual Workforce: Virtual Supervision, to provide guidance on virtual supervision and provide opportunities for participants to exchange information about their experiences. More than 1,500 child welfare supervisors, workers, and managers from across the U.S. participated in this event. They shared examples of what they’re doing to care for each other, care for themselves, stay safe, and stay connected. This summary highlights the common challenges and opportunities identified during the webinar and presents a variety of strategies to cope and supervise in a virtual work …