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How To Restructure And Optimize A Mid-Market It Department For Aqilitv, Kelly Kleinfelder
How To Restructure And Optimize A Mid-Market It Department For Aqilitv, Kelly Kleinfelder
Mathematics and Computer Science Capstones
Mid-market IT departments must operate in a lean manner while providing top-notch support and administration to the business units, all while being agile to keep up with new technologies. Too often, these IT departments are under-staffed or staffed in a manner that is mis-aligned with business needs. Therefore, customer service suffers in the form of lengthy wait times, a loss of trust and respect for the IT organization and the emergence of shadow IT.
This paper will detail how one mid-size enterprise restructured its IT department to provide better service and alignment to business units, while keeping staffing levels the …