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Articles 1 - 4 of 4
Full-Text Articles in Human Resources Management
Exploring The Leading Factors Associated With Absenteeism And Presenteeism In A Call Centre, Keith O'Mahony
Exploring The Leading Factors Associated With Absenteeism And Presenteeism In A Call Centre, Keith O'Mahony
Masters
High absenteeism levels, which have become synonymous with the call centre industry, have a detrimental impact on the delivery of contractual requirements, as well as the quality of service provided to customers. Conversely, presenteeism has less of an established association with call centres, primarily due to it being a relatively recent phenomenon. It is recognised, however, that both constructs have a negative effect on productivity and cost. Furthermore, presenteeism presents an incredible opportunity to reveal the unknowns that exist between absenteeism, no productivity, and maximum work engagement. This thesis focuses on identifying the leading factors correlated with absenteeism and presenteeism …
Generation Y Perceptions Of The Traditional Career Model, Aoife Kelliher
Generation Y Perceptions Of The Traditional Career Model, Aoife Kelliher
Masters
Generation Y will be expected to play the most significant role in the work place as their careers develop and older generations retire. Much of the research carried out on their work related values and career progression to date has relied on the viewpoints of Generation Y as undergraduates, prior to gaining substantial experience in the work place. This study responds to Ng and Gossett’s (2013) call for further research into the values, attitudes and expectations of young people as they will emerge as leaders of tomorrow. The purpose of the study is to examine if the traditional career model …
Flexible Working: What Does It Mean To The Worker And The Workplace?, Paul Kent
Flexible Working: What Does It Mean To The Worker And The Workplace?, Paul Kent
Masters
Separation of work and personal life is becoming more difficult. With the advances in technology, the use of personal devices for work, the mobility of work devices and the ability to remotely work for many, this research poses a question. What does Flexible Working mean to the worker and the workplace? Legislatively, Irish workers are protected by the Organisation of Working Time Act (1997). From the evidence in this study, however, this is often a law that is disregarded and has questionable applicability in modern working life. The study looks at how the current worker manages their time and contrasts …
Role Of The Sales Manager And Its Intersection With Sales Technology, Stephen Kennelly
Role Of The Sales Manager And Its Intersection With Sales Technology, Stephen Kennelly
Masters
The area of sales management and technology is an expanding and dynamic field of research. Examining the impact and facets of technology in the arena of sales management has been steadily increasing over the past few decades as sales managers and industry seek to benefit from the multiple uses of technology. Large scale quantitative sales research itself in Ireland has been limited over the past 15 years and not since De Burca and Lambkin (1991) performed an analysis of the industry has there been any wide scale research in Ireland. This body of work seeks to follow on from De …