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Articles 1 - 25 of 25
Full-Text Articles in Food and Beverage Management
Increasing The Acceptance Of Cultivated Meat, Mark Chong
Increasing The Acceptance Of Cultivated Meat, Mark Chong
Asian Management Insights
Factors to consider when designing communication strategies for diverse nations.
How The Fast Food Industry Can Protect Its Lunch (And Eat It Too), Xuesong Geng, Andrew Chin, Andrew Chen
How The Fast Food Industry Can Protect Its Lunch (And Eat It Too), Xuesong Geng, Andrew Chin, Andrew Chen
Asian Management Insights
The digital transformation of the industry.
#Thirsty4change: Bubble Tea, Coding And Data Visualisation, Singapore Management University
#Thirsty4change: Bubble Tea, Coding And Data Visualisation, Singapore Management University
Social Space
In our introductory article to #Thirsty4Change, we met Ishan and Elyza, undergrads of Singapore Management University who have teamed up with LASALLE College of the Arts students to explore design interventions to bring about a more sustainable-looking future for bubble tea packaging and consumption. Throughout six weeks of workshops, the students embarked on data collection, and learned more about coding and data visualisation.
#Thirsty4change: Bubble Tea Goes Sustainable, Singapore Management University
#Thirsty4change: Bubble Tea Goes Sustainable, Singapore Management University
Social Space
The global bubble tea market was valued at US$1.96 billion in 2016 and is projected to reach US$3.21 billion by 2023. However, the bubble tea craze comes as a heavy price to the environment. Since plastic cups and straws—used to contain and consume the drinks—are non-biodegradable, most of these end up in oceans and cause severe harm to animals that mistake the plastic for food. Used bubble tea cups also cannot be placed into “Plastics”-designated recycling bins as they contain too much liquid and leftover “pearls”, usually made of tapioca. To date, there have been efforts to address bubble-tea-related waste, …
Customer Satisfaction Index Of Singapore 2019: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2019: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 13th year of measurement.
Handmade With Love, Anna Lim
Handmade With Love, Anna Lim
Research Collection Institute of Service Excellence
Anna Lim of The Soup Spoon discusses the importance of investing in staff engagement and keeping true to your brand DNA.
Repackaging Convenience, Min Ling Leow
Repackaging Convenience, Min Ling Leow
Research Collection Institute of Service Excellence
Leow Min Ling of Anthony The Spice Maker reflects on updating her family business to preserve Singapore’s traditional flavours.
Scaling For The Masses, Junting Ang
Scaling For The Masses, Junting Ang
Research Collection Institute of Service Excellence
Ang Junting of Hai Sia Seafood traces the journey of updating a traditional business in a demanding trade to attract and retain talent.
Paris Baguette: A Korean's Brand Success In France, Singapore Management University
Paris Baguette: A Korean's Brand Success In France, Singapore Management University
Asian Management Insights
it’s official–the bakery chain makes a classic French food item better than the French.
Customer Satisfaction Index Of Singapore 2018: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2018: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s twelfth year of measurement.
Building A Successful F&B Franchise, Singapore Management University
Building A Successful F&B Franchise, Singapore Management University
Perspectives@SMU
The right consumer value proposition and franchisor-franchisee relationship are key
Pursuing Quality, Zara Salahuddin, Arif Salahuddin
Pursuing Quality, Zara Salahuddin, Arif Salahuddin
Research Collection Institute of Service Excellence
Zara and Arif Salahuddin of Bismillah Biryani exchange views on growing a family business and prioritising product quality.
Building A Better Business With Retention Policies, Richard Huggins
Building A Better Business With Retention Policies, Richard Huggins
Research Collection Institute of Service Excellence
Richard Huggins of Rabbit Carrot Gun comments on Singapore’s manpower challenges and his radical solutions
Investing In Service, Andre Huber
Investing In Service, Andre Huber
Research Collection Institute of Service Excellence
Andre Huber of Huber’s Butchery looks at how family values have formed a cornerstone of their service vision.
Inventive Solutions, Alson Teo
Inventive Solutions, Alson Teo
Research Collection Institute of Service Excellence
Alson Teo of Stamfles International reflects on inventing the iKook and why automation is essential to scale.
Reframing Dining, Hsin Yao Cheng
Reframing Dining, Hsin Yao Cheng
Research Collection Institute of Service Excellence
Cheng Hsin Yao of Picnic explains how he has future-proofed his latest restaurant with technology and design.
Customer Satisfaction Index Of Singapore 2017: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2017: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s eleventh year of measurement.
It Takes Two, Faye Sit, Ernest Ting
It Takes Two, Faye Sit, Ernest Ting
Research Collection Institute of Service Excellence
Faye Sit and Ernest Ting of Hook Coffee contemplate Singapore’s service standards and if the Singapore market is ready for better service.
The Future Of Local Food, Eng Su Lee
The Future Of Local Food, Eng Su Lee
Research Collection Institute of Service Excellence
Restaurateurs Lee Eng Su and Lee Chan Wai share their views on Singapore’s hawker food culture and how they want to change Singapore’s food industry.
Customer Satisfaction Index Of Singapore 2016: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2016: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s tenth year of measurement.
Customer Satisfaction Index Of Singapore 2015: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2015: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, subsector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s ninth year of measurement.
Customer Satisfaction Index Of Singapore 2014: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2014: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s eighth year of measurement.
Customer Satisfaction Index Of Singapore 2013: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2013: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, subsector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s seventh year of measurement
Customer Satisfaction Index Of Singapore 2012: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2012: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the sixth year of measurement.
Customer Satisfaction Index Of Singapore 2010: Q3 Results, Customer Satisfaction Index Of Singapore 2010: Full Year Overview
Customer Satisfaction Index Of Singapore 2010: Q3 Results, Customer Satisfaction Index Of Singapore 2010: Full Year Overview
Research Collection Institute of Service Excellence
Following the release of CSISG results for the Retail, InfoCommunications, Transportation & Logistics, and Education sectors in the first two quarters of 2010, the current third quarter release of results are of the Food & Beverage (F&B) and Tourism, Hotels & Accommodation Services (THAS) sectors. CSISG results of the final two economic sectors for 2010, the Finance and Healthcare sectors, is scheduled to be released in January 2011, together with the 2010 national score. CSISG company scores are based on face-to-face interviews with end users of companies’ products and services. Sub-sector scores are derived as a weighted average of company …