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Articles 31 - 34 of 34
Full-Text Articles in Business Administration, Management, and Operations
Study Of Six Sigma Management Applied To Chinese Shipping Companies, Yang Xiaodan
Study Of Six Sigma Management Applied To Chinese Shipping Companies, Yang Xiaodan
World Maritime University Dissertations
No abstract provided.
Towards Cooperation And Capacity-Building : An Integrated Coastal Zone Management Approach For The Yangtze River Delta, Yinglei Zhao
Towards Cooperation And Capacity-Building : An Integrated Coastal Zone Management Approach For The Yangtze River Delta, Yinglei Zhao
World Maritime University Dissertations
No abstract provided.
Strategies For Designing And Implementing Knowledge Management Systems: An Interpretive Case Study Of Two Western Australian House-Building Firms, Geoffrey David Wilson
Strategies For Designing And Implementing Knowledge Management Systems: An Interpretive Case Study Of Two Western Australian House-Building Firms, Geoffrey David Wilson
Theses: Doctorates and Masters
Knowledge management is a relatively new concept that has received substantial attention in the academic and industry literature particularly in the information systems field. Proponents of knowledge management argue that it has been driven by the desire of organisations for greater innovation, cost reduction and process improvements (Wilson. Jackson & Smith 2003). Little research, though, has been conducted from a knowledge management perspective into how Western Australian house-building enterprises develop and implement information systems. The WA house-building industry forms part of the wider building and construction community. Most construction firms are small to-medium-sized enterprises that differ from large organisations in …
Service Quality, Customer Satisfaction And Customer Loyalty In Consumer Electronics E-Tailers: A Structural Equation Modeling Approach, Kuang-Wen Wu
Graduate Student Dissertations, Theses, Capstones, and Portfolios
The E-S-QUAL and E-RecS-QUAL scales have been successfully tested in a study by Parasuraman, Zeithaml, and Malhotra (2005). However, E-S-QUAL and E-RecS QUAL are newly developed and lack specific application to different types of e-business. This non-experimental, correlational study is the first to examine and explore the relationships among electronic service quality, customer satisfaction, and customer loyalty for consumer electronics e-tailers.
Using quota and snowball sampling, participants from the continental United States received e-mail invitations and voluntarily forwarded the e-mail invitations to their friends and family. A total of 276 participants completed the online survey. This study's demographic characteristics included …