Business Administration, Management, and Operations Commons^™

Gender Differences In The Preferred Methods Of Training, Needs And Interests, And Hindrances And Motivators For Sexual Harassment Training, Heather Monique Whaley

Doctoral Dissertations

The purpose of this descriptive study was to assess employees’ preferences regarding sexual harassment prevention training (SHPT), compared by gender. A convenience sample of city/county governmental employees from a mid-size metropolitan city in the southeast representing multiple occupational groups consisted of 1387 employees. A response rate of 12% represented 169 respondents.

A modified Sexual Experiences Questionnaire - Department of Defense (SEQ- DoD) and the SHPT Preferences Climate Survey were completed. Frequency counts, descriptive statistics, principal component analysis, factor analysis, MANOVA tests, ANOVA tests, and a Cochran-Mantel-Haenszel (CMH) test allowed for hypotheses testing.

No statistical differences between genders exist in SHPT …

Pay Satisfaction, Job Satisfaction, Organizational Commitment And Turnover Intention In Taiwan Banking: Structural Equation Modeling, Chin-Chih Wang

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Various investigators have researched voluntary employee turnover intention within both the private and public sectors. However, little is known about employee turnover intention within the domestic private banking industry in Taiwan. This study examined the fundamental theoretical literature and empirical studies related to employee turnover intention among Taiwanese domestic private banking employees.

The relationship among pay satisfaction, job satisfaction, organizational commitment and voluntary employee turnover is an important issue for any organization. Employee turnover as the result of practices within the fields of economics, human resource management, organizational behavior, psychology, and ethics have been examined in this study. This research …

Number Of Independent Board Directors And Training Hours And Financial Performance Of Tsec [Taiwan Securities Exchange Corporation] Electronic Companies, Fu-Huei Yang

Graduate Student Dissertations, Theses, Capstones, and Portfolios

In February 2002, the regulation of appointing independent directors in the boardroom was set forth in "Corporate Governance Best-Practice Principles for TSEC/GTSM Listed Companies" (CGBPP). Since the enactment of the amended "Security and Exchange Act" in 2006, all listed companies are required to appoint independent directors, not less than two in number and not less than one-fifth of the total number of directors.

In addition to implementing the independent directors system, in order to enhance director competencies and director behavior, the TSEC announced the "Guideline for Promotion of Advanced Study by Directors and Supervisors of TSEC/GTSM Listed Companies." In this …

Essays On Ipo-Firm Earnings Management, Scott N. Bronson

Doctoral Dissertations

PART 1

This paper provides evidence on the timing of earnings management behavior for initial public offering (IPO) firms in the annual periods surrounding the offering. It also examines whether this behavior is related to CEO and CFO trading after the offering. Using discretionary accruals as my proxy for earnings management, I find that, for firms that file a new 10-K before the trading restrictions provided in underwriter lockup agreements end, average IPO-firm discretionary accruals are significantly positive in the first 10-K filed after the offering, and that these discretionary accruals are significantly larger than those in the offering prospectus. …

The Role Of Logistics Service Quality In Creating Customer Loyalty, Elizabeth Ruth Davis

Doctoral Dissertations

The purpose of this dissertation is to examine the loyalty phenomenon and to understand the role of logistics service in creating customer loyalty. The main objective is to help companies assess the impact of logistics service in creating loyalty. Logistics service quality is purported to consist of two separate constructs – relational LSQ and operational LSQ. These elements of LSQ drive satisfaction. This research also explores the loyalty phenomenon, which is conceptualized as a causal relationship between affective commitment and purchasing behavior. The strength of this relationship is proposed to be moderated by calculative commitment, which involves the calculation of …

The Role Of Logistics In The Market Orientation Process, Brian Scott Fugate

Doctoral Dissertations

The ability of an organization to provide customer value and generate profit depends on how well it understands and meets the true needs of its markets. The theory of market orientation captures the essence of discovering and responding to market needs. This dissertation reconceptualizes market orientation as a process, includes a more comprehensive set of behaviors of market orientation, and examines market orientation within the logistics function. Logisticians are particularly relevant to market orientation because of their increasing role in the organization as managers of supply chain relationships and as internal and external boundary spanners. The model was developed based …

Internet Financial Reporting: The Effects Of Hyperlinks And Irrelevant Information On Investor Judgments, Andrea Seaton Kelton

Doctoral Dissertations

The flexibility provided by hyperlinks may have detrimental cognitive effects on investors, including cognitive overload. Users must perform multiple tasks simultaneously when browsing with hyperlinks, including navigating through the system, reading, understanding, and analyzing the information, and recalling information previously viewed. Simultaneous performance of these tasks places a high cognitive load on the information system user. This study investigates the effects of presentation format and the type of information on nonprofessional investors’ judgments. Specifically, I examine whether viewing a company’s web-based financial disclosures with hyperlinks (as compared to paper-based disclosures) causes an increase in cognitive load, resulting in nonprofessional investors’ …

Relational Value Exchange: A Grounded Theory Study Of Buyers' And Sellers' Approaches To Building, Maintaining, And/Or Dissolving Interorganizational Relationships, Geoffrey Todd Stewart

Doctoral Dissertations

The purpose of this dissertation was to investigate why buying and selling organizations build, maintain, and/or dissolve interorganizational relationships. To address the buyers’ and the sellers’ perspective, the author analyzed a previously collected data set from the buyers’ perspective, and collected and analyzed primary data from the sellers’ perspective. Grounded theory methodology was implemented as a means for building theory which captures the variation within the buyer-seller relationships.

The findings indicate that variation within business relationships can be explained by the approaches buyers (Study 1) and sellers (Study 2) take when interacting with partners. In particular, buyers’ utilized an approach …

Anheuser-Busch And The Eu, Keith Tolbert

Undergraduate Theses and Capstone Projects

The following paper provides analysis of Anheuser-Busch, its current position within the European Union (EU), and its opportunities/threats that exist in the EU. Included is background information about Anheuser-Busch containing its products, financial condition, and major competitors within the EU. I have provided extensive analysis o f the areas of concern for Anheuser-Busch in the EU as well as recommendations for the company to consider. The major market for opportunity covered is Germany. Anheuser-Busch is not a current competitor in Germany, however, possible expansion opportunities into the country is addressed. Additionally, a realistic outlook of Anheuser-Busch’s future other EU countries …

Crisis Management In Projects, Senol Nazikkol

Engineering Management & Systems Engineering Theses & Dissertations

The objective of this investigation is to identify the processes, benefits and important tools of crisis management in projects. Crisis management is a system that helps managers to prevent and overcome crises. In this research, a general review about crisis, crisis management processes and tools are discussed. The research was done by using the information in the literature and expert judgment. This paper can be used by academics as a foundation for further research and development in the area of crisis management in projects. Managers of projects can use this study for improving their projects and project-based organizations' crisis management …

A New Theory And Measure Of Ethical Work Climate: The Psychological Process Model (Ppm) And The Ethical Climate Index (Eci), Anke Arnaud

Electronic Theses and Dissertations

With this dissertation I developed a new theory and measure of ethical work climate (EWC). Currently, there exists one dominant theory and measure of EWC developed by Victor and Cullen (1988, 1987). Even though researchers have identified problems with this theory, such as inconsistencies with regard to its limited theoretical scope and troubling psychometric properties, it is the most widely utilized framework for conceptualizing and testing EWC. Therefore, I propose to develop an improved theory and measure of EWC, one capable of addressing some of the principle shortcomings of earlier efforts. Building on Rest's (1986, 1979) "Four-Component" model of individual-level …

Every Cloud Has A Silver Lining: Positive Effects Of Deviant Coworkers, Gergana Markova

Electronic Theses and Dissertations

The purpose of this study was to recognize and explore the reactions of employees to a deviant coworker. Specifically, I focused on the potential positive effects for employees who are in the presence of a coworker perceived as deviant, dysfunctional, or negative. Consistent with a labeling perspective on deviance, I argued that an employee may become a deviant as a result of social construction, fostered either by observed norm violations or the perceived dissimilarity of this person. Drawing on diverse theories from social psychology and sociology, I hypothesized that in the presence of a deviant coworker, other employees may have …

The Confluence Of Intersubjectivity And Dialogue In Postmodern Organizational Workgroups, Daniel J. Shuster

College of Business and Technology - Graduate Student Scholarship

Nascent revival of dialogue is struggling to reach its potential within the postmodern organizational milieu. Concurrently, interpersonal intersubjectivity has steadily been de-pathologized, via reassessments of countertransference in the psychoanalytic sphere, allowing exploration of its utility in other domains of relational process. Effective use of dialogue is critical and foundational to developing meaningful and sustainable enterprise in the immediate future. Despite the risks, intentionally explored intersubjectivity is a powerful tool to enrich the container of dialogue. This paper qualitatively explores the literature on intersubjectivity and dialogue with an hermeneutic approach to discern the implications of their convergence for collaborative workgroups in …

Guidelines To Managing Product Liability Risk For Silica-Containing Building Products, Ricky Lee Chan

Theses Digitization Project

The purpose of this project is to develop a set of guidelines for managing product liability risk associated with building products that contain Crystalline silica.

Strategic Business Model For Digital Home Market, Toshiyuki Iwase

Theses Digitization Project

The project proposes a strategic business model for the digital home market in the United States that includes the automobile environment. It uses Sony, a leading entertainment company and producer of consumer electronics, as an example. The project includes analyses of the overall digital home industry, the automobile electronics market, and Sony's digital home business model. The study also includes a market survey conducted with a sample of students from California State University, San Bernardino (CSUSB) and two interviews with professionals in the digital home industry.

Nutrition On Wheels Business Plan: A Strategic Analysis, Seena Gill Kakar

Theses Digitization Project

Describes the business plan for an entrepreneurial venture called Nutrition on Wheels, which will be the first locally owned and operated gourmet diet food delivery service in the Coachella Valley of California. The service will provide customized meals to fit the specific dietary needs of its customers. Covers the essential components of the business plan for Nutrition on Wheels including industry analysis, market potential, marketing plans, organization and operational plans, strategic management and a financial plan.

Evaluating Support Services For African American Females At A Historically Black College, Sabrina Ferguson Edwards

Theses and Dissertations

This study examined the effectiveness of the Women’s Resources Assistance Program (WRAP), a support service for African American females attending a historically black college or university (HBCU). The study included 230 participants. The purpose of the study was to gauge, through the use of surveys, each participant’s knowledge and level of participation in the WRAP.

The participants were issued questionnaires and interview forms to complete during the study. The questionnaires contained 11 closed-ended questions that were designed to determine the participating students’ attitude towards WRAP as well as their level of participation. Similarly, oral interviews were conducted to ascertain the …

Service Quality, Customer Satisfaction And Customer Loyalty In Consumer Electronics E-Tailers: A Structural Equation Modeling Approach, Kuang-Wen Wu

Graduate Student Dissertations, Theses, Capstones, and Portfolios

The E-S-QUAL and E-RecS-QUAL scales have been successfully tested in a study by Parasuraman, Zeithaml, and Malhotra (2005). However, E-S-QUAL and E-RecS­ QUAL are newly developed and lack specific application to different types of e-business. This non-experimental, correlational study is the first to examine and explore the relationships among electronic service quality, customer satisfaction, and customer loyalty for consumer electronics e-tailers.

Using quota and snowball sampling, participants from the continental United States received e-mail invitations and voluntarily forwarded the e-mail invitations to their friends and family. A total of 276 participants completed the online survey. This study's demographic characteristics included …

Business Case Analysis: Learning To Think Like A Physician, Zeda Glass Amaya

Theses Digitization Project

The project introduces and subsequently proposes a novel framework, based on the medical model of diagnosis, to facilitate business students' preparation of case analysis. The project also shows students how to apply the framework in a sample case study.

Developing A Business Plan For Media Benefits Corporation: First Entertainment Credit Union's Credit Union Service Organization, Anthony Christopher Cuevas

Theses Digitization Project

This project develops and analyzes a business plan for Media Benefits Corporation, a subsidiary of First Entertainment Credit Union. The business plan will address the recent trend to move certain services back to the credit union and make recommendations as to how Media Benefits Corporation should continue to exist. Issues concerning liability will also be addressed in the plan.

Dynamic Entrepreneurial Networks: An Investigation Of Entrepreneurs, New Ventures And Their Networks, Diane Sullivan

Electronic Theses and Dissertations

Entrepreneurs need resources to organize new venture offerings into marketplace-acceptable forms. Entrepreneurs use others' assistance via networks to obtain these resources. Research indicates that firms face resource dependencies, that likely change over time, where they must respond to those controlling resources. Although some work has investigated implications of new ventures' networks at one time period, little work has investigated the dynamic nature and associated outcomes of networks as they change due to different resource requirements as the venture develops. This research examines the dynamic nature of networks, due different resource requirements over time, and how these changes impact entrepreneurial outcomes …

Understanding Employees' Behavioral Reactions To Aggression In Organizations, Marie Mitchell

Electronic Theses and Dissertations

The purpose of this dissertation is to explore employees' behavioral reactions to the perceived aggression of others. Perceived aggression is defined as behavior that is perceived to be intentionally harmful by the intended target. A typology is developed that identifies two primary dimensions of behavioral reaction: (1) the form of the behavior (aggression/non-aggression) and (2) the direction of the behavior (toward the source of the harm/not toward the source of the harm). Based on these dimensions, the typology produces four categories of behavioral reactions: retaliatory aggression, displaced aggression, constructive problem-solving, and withdrawal. A model is then presented, which identifies various …

The Relations Among Cultural Values, Ethnicity, And Job Choice Trade-Off Preferences, Linda Isenhour

Electronic Theses and Dissertations

Researchers in human resource management (HRM) have long been concerned with the attraction and retention of organizational members (Breaugh, 1992; Rynes, 1991; Vroom, 1966). However, as the U.S. work force has become more diverse (U.S. Census Bureau, 2000), the need to consider how issues of cultural diversity are related to the recruitment process has become increasingly important. For example, although past research has investigated relations among individuals' values, personality, and job choice preferences, no research has examined the job choice trade-off preferences of culturally diverse individuals. Moreover, researchers have not examined explicit job choice trade-off preferences involving job and organizational …

Strategies For Designing And Implementing Knowledge Management Systems: An Interpretive Case Study Of Two Western Australian House-Building Firms, Geoffrey David Wilson

Theses: Doctorates and Masters

Knowledge management is a relatively new concept that has received substantial attention in the academic and industry literature particularly in the information systems field. Proponents of knowledge management argue that it has been driven by the desire of organisations for greater innovation, cost reduction and process improvements (Wilson. Jackson & Smith 2003). Little research, though, has been conducted from a knowledge management perspective into how Western Australian house-building enterprises develop and implement information systems. The WA house-building industry forms part of the wider building and construction community. Most construction firms are small to-medium-sized enterprises that differ from large organisations in …

The Research Of New Problems In Management Of Regional Ports In China, Jie Zhang

World Maritime University Dissertations

No abstract provided.

Análisis De Los Ingresos Tributarios Del Gobierno Nacional Central En Función Del Producto Interno Bruto A Costo De Factores En Colombia 1990 - 2002, Andrea Sierra Fandiño, José Manuel Sánchez Martínez

Economía

No abstract provided.

A Comparative Study Of Performance Appraisals And The Implication For Management Practices, Sekou D. Bangura

Seton Hall University Dissertations and Theses (ETDs)

No abstract provided.

Female Entrepreneurship: An Analysis Of Factors Encouraging And Discouraging Female Entrepreneurship In The United States, Katie Patterson

Seton Hall University Dissertations and Theses (ETDs)

.

Developing An Empirical Basis For Selecting A Strategic-Planning Team From Among Likely Candidates Based On Desired Emotional Intelligence Competencies, Robert Allen Reindel

Dissertations

Problem. Corporate teams are often established to complete assigned tasks as they would relate to planning, product development, process improvements, etc. There seems to be a lack of effective means for selecting team members based on objective criteria. Team-member selection is typically a process based only on the selector's judgment. While testing is a typical way to make hiring decisions, the same process is not used for creating teams.

Purpose of the Study. The purpose of this study was to explore a way of using identified competencies of emotional intelligence to objectively select team members for a strategic-planning initiative.

Method. …

Matching A Publishing Model To Board Values: A Decision Analysis For The American Society Of Missiology, Betsy A. Northrup

MPA/MPP/MPFM Capstone Projects

Statement of the Problem

Faced with declining revenue, increasing print costs, and an increasingly electronic world, The American Society of Missiology (ASM) has to make a decision and can choose between three alternatives: 1) Continue to publish its quarterly journal, Missiology: An International Review, using its current print-only model and contracting out on-line availability to the American Theological Library Association (ATLA); 2) Accept the offer of a commercial firm in the United Kingdom to manage, publish, and distribute Missiology in return for immediate on-line availability, increased exposure through marketing, and a guaranteed modest income for the Society; or 3) …