Business Administration, Management, and Operations Commons^™

The Impact Of Airport Service Quality Dimension On Overall Airport Experience And Impression, Redha Widarsyah

UNLV Theses, Dissertations, Professional Papers, and Capstones

This research examines the relationship between seven airport service dimensions (Access, Services and Facilities, Dining, Shopping, Service Personnel and Security, Environment, and Immigration and Customs) and overall passenger perceptions of service quality. The study used convenience sampling collecting data from a total of 304 travelers who were passengers at four major international airports in the West Coast region of United States - Las Vegas McCarran International, Los Angeles International, San Francisco International, and Seattle-Tacoma International. The data was collected online through Qualtrics with a self-administered questionnaire and it was analyzed using multiple linear regression.

Airport access, environment, dining, and immigration …

Communication Artifacts And Interaction Evaluation For Requirements Engineering, Miloslava Plachkinova

UNLV Theses, Dissertations, Professional Papers, and Capstones

This paper aims to answer an important question regarding the development of new information systems (IS): "What is the predominant factor for the selection of communication artifacts for requirements engineering (RE)?". Many researchers have focused on the RE and communication as separate disciplines, but little or no research addressed the RE communication issues. These problems are important because they often lead to misunderstanding and misinterpretation of the gathered requirements. We develop expectations about the RE communication process based on prior literature from both disciplines and we test them through several case studies. Our methodology consists of analysis of six case …