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Articles 1 - 26 of 26
Full-Text Articles in Business Administration, Management, and Operations
Addressing Challenges Faced By Public Organizations: The Central Role Of Agility At The Federal Level During The Covid-19 Crisis, Shuktika Chatterjee
Addressing Challenges Faced By Public Organizations: The Central Role Of Agility At The Federal Level During The Covid-19 Crisis, Shuktika Chatterjee
UNLV Theses, Dissertations, Professional Papers, and Capstones
This dissertation investigates the role of organizational agility in public organizations (such as the United States Federal Agencies) and demonstrates how agility works in public institutions. This study explores how organizational agility within public institutions can lead to successes and prevent failures stemming from underutilized agility, identifies the societal demographics impacted by these outcomes, and offers recommendations for effectively implementing agility to enhance efficiency and societal progress. Agility in sum, is adaptability and proactiveness. If developed and practiced by public organizations, this process can avert prominent institutional failings that impede the dispersal of services and resources that would promote social …
Payment Profiles: Using Payment Transaction Data To Identify And Characterize Gamblers, Kasra Ghaharian
Payment Profiles: Using Payment Transaction Data To Identify And Characterize Gamblers, Kasra Ghaharian
UNLV Theses, Dissertations, Professional Papers, and Capstones
Payment providers in the gambling industry facilitate transactions, allowing customers to transfer money to and from wagering accounts. Payments transaction data is information that is captured from these transactions, including, for example, the type, amount, time, and location. How this data may be used for gambling harm minimization and prevention has garnered significant interest, particularly due to accelerated payments modernization in the wake of the COVID-19 pandemic. With this study, I explored the utility of payments transaction data to categorize subgroups of gamblers in order to identify individuals who may be at-risk of harm. I benchmarked six cluster analysis methods …
Predicting And Mitigating Reactance Impact On Attitude And Behavioral Intention, Matthew Ryan
Predicting And Mitigating Reactance Impact On Attitude And Behavioral Intention, Matthew Ryan
UNLV Theses, Dissertations, Professional Papers, and Capstones
At times messaging may be of an instructive nature that can be perceived as an attempt to threaten or limit an individual’s freedom. This freedom limitation can range from individual choice to physical requirements. How a message is framed, or positioned, is very important. In certain instances, even when the message has the best intentions, if framed incorrectly can have the opposite, or boomerang, effect on people. This state is known as psychological reactance. When invoked, consumers will act in a way that eliminates the threat of freedom to restore balance. Such a state can also lead to negative implications …
Gambling Behaviors Among Vip Hosts In Macao, Tiange Xu
Gambling Behaviors Among Vip Hosts In Macao, Tiange Xu
UNLV Theses, Dissertations, Professional Papers, and Capstones
Many studies have shown that casino employees are at-risk gamblers, but limited research on this topic has been conducted in Asia. Given the unique gambling setting of Macao, it would be meaningful to investigate the gambling behaviors among VIP Hosts, who play an important role in the gaming market. Specifically, the present study examined the relationship between problem gambling, cognitive distortions, and potential risk and protective factors. The author used a snowball technique to recruit participants and an online survey to collect data. A total of 41 responses were included in the data analysis. The results showed that VIP Hosts …
The Effect Of Perceived Justice And Organizational Embeddedness On Employee Morale And Voluntary Turnover Rate After Layoffs In The Hospitality Industry, Jungjoo Bae
UNLV Theses, Dissertations, Professional Papers, and Capstones
The purpose of this study was to examine the factors that reduce the detrimental impact of layoffs. This research found that damaged employee morale and increased turnover intention of survivors after layoffs can cause more adverse impact on companies where layoffs were conducted. Also, it was found that perceived justice and organizational embeddedness can reduce the possibility of having destructive outcomes after layoffs. Additionally, the moderating impact of organizational embeddedness on the effect of perceived justice on employee morale and turnover intention was researched. Data were gathered from junior and senior undergraduate students majoring in hospitality management with at least …
Shattering The Glass: Will Gen Z Bring Us Closer To Gender Equality In Us Hospitality Leadership?, Denise Holly Ramirez Molintas
Shattering The Glass: Will Gen Z Bring Us Closer To Gender Equality In Us Hospitality Leadership?, Denise Holly Ramirez Molintas
UNLV Theses, Dissertations, Professional Papers, and Capstones
The continued underrepresentation of women in senior leadership positions has impaired the hospitality industry’s capacity to achieve the fifth UN Sustainable Development Goal of Gender Equality. Although the industry has initiated programs to establish gender parity, the innate gendering through traditional leadership prototypes and gender-role stratification requires investigation. Scholars have noted the limited focus on gender-aware issues in hospitality research. Further, as gender is a socialized construct, historical shifts in gender ideologies have enabled changes in gendering at the individual, interactional, and institutional dimensions of society. Grounded in gender as a social structure theory and role congruity theory, this dissertation …
Organizational Symbolism And Employee Immersion, A Mixed Methods Investigation Of Organizational Socialization Efficacy In The Hotel Industry, Jeffrey Michael Yedlin
Organizational Symbolism And Employee Immersion, A Mixed Methods Investigation Of Organizational Socialization Efficacy In The Hotel Industry, Jeffrey Michael Yedlin
UNLV Theses, Dissertations, Professional Papers, and Capstones
This study delves into the theory of organizational socialization through a mixed methods exploratory explanatory design examining organizational symbolism and social capital to identify strategies to reduce new hire turnover in hospitality. Constructs within the study include role clarity, training, organizational and coworker support as well as future prospects. New literature was studied for developing theory. Seminal work on socialization by Van Maanen and Schein (1979), Feldman and March (1981), Jones (1986), and Taormina (1997), perceived organizational support from Eisenberger et al., (1986), self-efficacy from Bandura (1977), and organizational symbolism by Dandridge & Mitroff (1980) and Van Buskirk (1991) were …
An Examination Of Perceived Leadership Behaviors And Employee Engagement In The Us Federal Government: An Exploratory Study, Jason Barker
An Examination Of Perceived Leadership Behaviors And Employee Engagement In The Us Federal Government: An Exploratory Study, Jason Barker
UNLV Theses, Dissertations, Professional Papers, and Capstones
Leadership can exist in any organization or entity. It has been studied extensively and examined comprehensively. There have been various theories of what type of leadership is ideal or suitable for a group or organization. From transformational to transactional leadership, leadership styles exist that can contribute to organizations and the style they employ. Employee engagement can be based on either or both transformational and transactional leadership factors. Transformational leadership behaviors generally show an increase in employee engagement. Employee engagement has an association with job satisfaction and leadership perception. Leadership styles will be defined, in addition to factors in the employee’ …
Managing Data-Driven Change: A Model Of Unintended Deviation, Sang-Mun Ray Cho
Managing Data-Driven Change: A Model Of Unintended Deviation, Sang-Mun Ray Cho
UNLV Theses, Dissertations, Professional Papers, and Capstones
Data-driven change in hospitality gaming is desirable because of the opportunities to leverage untapped sources of rich and abundant marketing data. However, change has been difficult to implement as indicated by a lack of widespread adoption. Some have attributed these difficulties to cultural, structural, and other generic factors but these explanations fail to explain the root dynamics of data-driven change.
In this dissertation, it is theorized that data-driven change requires a particular form of social interaction, which are called analytical bonds (AB). The suggestion was that there is a sender of an analytic deliverable and a receiver that makes a …
A Cross-Cultural Investigation Of The Relationship Between Customer Demographics And Hotel Room Price Perception, Jinhua Hong
A Cross-Cultural Investigation Of The Relationship Between Customer Demographics And Hotel Room Price Perception, Jinhua Hong
UNLV Theses, Dissertations, Professional Papers, and Capstones
In this paper, the researcher explored the significant effect of multiple demographics, age, gender, marital status, and culture, on a customer’s perception of hotel room prices. The customer’s perception of hotel room rates was assessed by three variations, perceived value, perceived fairness, and willingness to pay. Descriptive statistics, MANOVA, and ANOVA were applied in this study. The results demonstrated that age, gender, and marital status had a significant impact on a customer’s perceived value; age, gender, and culture significantly influenced a customer’s perception of fairness; yet, none of these demographics had a significant impact on a customer’s willingness to pay. …
Hearts And Minds: An Analysis Of Checks And Safeguards, Monitoring, And Performance Review Of Executive Boards And Their Executive Directors Within Select Nonprofit Corporations., John Michael Wagner
Hearts And Minds: An Analysis Of Checks And Safeguards, Monitoring, And Performance Review Of Executive Boards And Their Executive Directors Within Select Nonprofit Corporations., John Michael Wagner
UNLV Theses, Dissertations, Professional Papers, and Capstones
Horror stories of ineffective nonprofit organization management arise in the media far too often. When these stories emerge, the public demands accountability from those responsible. Ultimately, accountability rests with the fiduciaries of the organization. For nonprofit
organizations in the United States, fiduciary responsibility and accountability reside with the board of directors.
Board governance has been widely studied in the for-profit sector. Due to the critical nature of the work nonprofits perform, there has been an increasing effort to study board governance in nonprofit organizations. Employing in depth interviews, with both executive
directors and board members, checks and safeguards such as …
The Impact Of Supportive Parenting On Career Confidence Of Young Adults, Salma Ettefagh
The Impact Of Supportive Parenting On Career Confidence Of Young Adults, Salma Ettefagh
UNLV Theses, Dissertations, Professional Papers, and Capstones
Despite freedoms for women in modern economies, there remains a large disparity between female graduation rates and women achieving high-ranking positions in the business world. Confidence may be one factor why women are underrepresented in the executive class.This
exploratory research investigated if supportive parenting has an effect on self-reported career confidence among undergraduates. A quantitative ANOVA analysis found that instrumental support factors (for example, money and tuition) overall were significant in predicting performance-based confidence, particularly for males. However, qualitative results showed that supportive parenting and confidence are not always correlated.
Value Co-Creation Propositions: A Self-Determination Theory Of Customer Acceptance, Trust And Wellbeing, Lenna V. Shulga
Value Co-Creation Propositions: A Self-Determination Theory Of Customer Acceptance, Trust And Wellbeing, Lenna V. Shulga
UNLV Theses, Dissertations, Professional Papers, and Capstones
With the emergence of shared business models, hospitality and tourism consumers are faced with the decision to accept value propositions from various service providers, including traditional, collaborative and shared. Grounded in service-dominant logic, theory of acceptance, theory of value, self-determination theory and generational theory, this dissertation examines why consumers accept value propositions from service providers and what drives customers to collaborate with front-line employees. The research uses three studies that utilized a destination resort context with a mixed factorial equal cells experimental design. Study 1 utilized a 3 (generations) x 3 (business models) x 4 (value propositions) factorial between-within subjects …
Volunteer Management In Faith-Based Organizations, Cheryl Regina Coleman
Volunteer Management In Faith-Based Organizations, Cheryl Regina Coleman
UNLV Theses, Dissertations, Professional Papers, and Capstones
Faith-Based Organizations (FBOs) rely heavily on volunteers to carry out their mission, making volunteer labor fundamental to an organization’s business operations and outcomes. A review of the literature revealed a significant gap in managing volunteers effectively in a nonprofit, faith- based setting. The standard business management practices typically employed when managing volunteers lack effectiveness in nonprofit FBO environments. Employing for-profit management practices to managing volunteer labor in nonprofit settings is especially challenging given the uniqueness of nonprofit organizations that rely on volunteer over paid labor. Challenges include the organization’s values, mission, identity, social goals, outcomes, and ideological characteristics. The purpose …
The Lived Experiences Of Women In The Information Technology Field As They Transition From One Leadership Level To The Next: A Phenomenological Study, Marilyn Delmont
The Lived Experiences Of Women In The Information Technology Field As They Transition From One Leadership Level To The Next: A Phenomenological Study, Marilyn Delmont
UNLV Theses, Dissertations, Professional Papers, and Capstones
There is an increasing disparity of women in the IT field, when compared to men, specifically within IT executive leadership roles. The number of women in IT executive leadership lags drastically behind men IT executives and has gone down by five percent since 2008. Despite significant growth in the IT field women are not growing with it. IT jobs are expected to increase by 1.5 million in the next decade. The purpose and central question of this qualitative phenomenological study was to explore the lived experiences of women and how they develop as IT leaders. Beginning with 19 broad questions, …
Analyzing The Relationship Between Job Demands, Job Resources, And Personal Resources On Employee Engagement And Exhaustion Of Juvenile Probation/Parole Officers, Danilo Estuardo Chavarria
Analyzing The Relationship Between Job Demands, Job Resources, And Personal Resources On Employee Engagement And Exhaustion Of Juvenile Probation/Parole Officers, Danilo Estuardo Chavarria
UNLV Theses, Dissertations, Professional Papers, and Capstones
Organizations should constantly strive to improve their levels of employee engagement, because improving employee engagement influences the well-being of both employees and organizations (Bakker, 2011, p. 268). In today’s workplaces, organizations need employees who are psychologically connected to their work, who are willing and able to invest themselves in their roles, and who are proactive and committed to high quality standards.” (Bakker, Albrecht, & Leiter, 2011, pp. 4-5). This is important; not only for private organizations but for public organizations as well, especially organizations in the criminal justice system who continuously strive to keep the peace, have constant contact with …
The Role Of The Integration-Responsiveness Framework In An International Branch Campus: A Case Study, Tammy Joy Silver
The Role Of The Integration-Responsiveness Framework In An International Branch Campus: A Case Study, Tammy Joy Silver
UNLV Theses, Dissertations, Professional Papers, and Capstones
Similar to multinational corporations, international branch campuses have the challenge of maintaining legitimacy in different cultural and regulatory environments across national borders. It is common for organizations to modify business practices when expanding operations abroad to respond to local demands and preferences based upon cultural expectations and regulatory requirements.
National culture is comprised of the underlying values, beliefs, and attitudes of a society that drives behavior and expectations (Hofstede, 1980). Differences in national culture determine the amount of local adaptation necessary to conduct business in a foreign country (Kostova & Roth, 2002). International branch campuses must also maintain quality assurance …
The Impact Of Airport Service Quality Dimension On Overall Airport Experience And Impression, Redha Widarsyah
The Impact Of Airport Service Quality Dimension On Overall Airport Experience And Impression, Redha Widarsyah
UNLV Theses, Dissertations, Professional Papers, and Capstones
This research examines the relationship between seven airport service dimensions (Access, Services and Facilities, Dining, Shopping, Service Personnel and Security, Environment, and Immigration and Customs) and overall passenger perceptions of service quality. The study used convenience sampling collecting data from a total of 304 travelers who were passengers at four major international airports in the West Coast region of United States - Las Vegas McCarran International, Los Angeles International, San Francisco International, and Seattle-Tacoma International. The data was collected online through Qualtrics with a self-administered questionnaire and it was analyzed using multiple linear regression.
Airport access, environment, dining, and immigration …
Communication Artifacts And Interaction Evaluation For Requirements Engineering, Miloslava Plachkinova
Communication Artifacts And Interaction Evaluation For Requirements Engineering, Miloslava Plachkinova
UNLV Theses, Dissertations, Professional Papers, and Capstones
This paper aims to answer an important question regarding the development of new information systems (IS): "What is the predominant factor for the selection of communication artifacts for requirements engineering (RE)?". Many researchers have focused on the RE and communication as separate disciplines, but little or no research addressed the RE communication issues. These problems are important because they often lead to misunderstanding and misinterpretation of the gathered requirements. We develop expectations about the RE communication process based on prior literature from both disciplines and we test them through several case studies. Our methodology consists of analysis of six case …
Chinese Culture And Casino Customer Service, Qing Han
Chinese Culture And Casino Customer Service, Qing Han
UNLV Theses, Dissertations, Professional Papers, and Capstones
With the tightened competitive conditions in the gaming industry, it is essential for casino management to focus on customer service. Chinese customers are very important for the Las Vegas gaming market. Even though the games offered by the casinos are the core value that Chinese customers seek when visiting a casino, a warm, comfortable and intimate service will enhance their gaming experience as well. Understanding important Chinese culture factors such as superstitions, gaming characteristics and communication styles can help casino employees enhance the quality of the service they are able to offer to Chinese customers, thereby increasing satisfaction and retention.
A Cultural Perspective On Motivation Factors Affecting Exhibition Participation, Young Ki Lee
A Cultural Perspective On Motivation Factors Affecting Exhibition Participation, Young Ki Lee
UNLV Theses, Dissertations, Professional Papers, and Capstones
With increasing global competitions, more opportunities transcending national boundaries may exist for the exhibition organizers and participants. This study offered an integrated approach to understanding how various motivation factors affect the participation in exhibition. The literature review included an introduction of push/pull motivation theories as one of the most representative motivation theories. The factor analysis of survey results supported the categorization of push/pull factors in exhibition industry. The paper concluded that the factor analysis procedures yielded the motivation factor dimensions with similar natures and four underlined motivation dimensions of exhibition participation were labeled. Furthermore, the cultural difference between Western and …
Help Of Southern Nevada Analysis Project, Lauren Cella, Carly Dunlap, Jonathon Nunes, Anna Vaillancourt
Help Of Southern Nevada Analysis Project, Lauren Cella, Carly Dunlap, Jonathon Nunes, Anna Vaillancourt
UNLV Theses, Dissertations, Professional Papers, and Capstones
HELP of Southern Nevada (HELP), a not-for-profit agency, would like to expand their current services by operating a thrift store. It is anticipated that this thrift store would bring in additional revenue and also benefit their current programs. In direct conversations with the Chief Operating Officer of HELP, areas of concern were expressed regarding the implementation process of the thrift store. These areas pertained to size and location of their potential facility, staffing issues, and distribution priority of donated goods to their existing programs. Analysis was conducted through on-site interviews with other executives of Southern Nevada not-for profit thrift stores …
Explore Guerrilla Marketing Potentials For Trade Show, Jie Chen
Explore Guerrilla Marketing Potentials For Trade Show, Jie Chen
UNLV Theses, Dissertations, Professional Papers, and Capstones
This is an exploratory research paper trying to identify effective guerrilla marketing practices in solving tradeshow marketing challenges. Major problems faced by trade show marketers are analyzed in the beginning: limited marketing budget, ineffective marketing tools and dissatisfaction from exhibitors. The study introduced guerrilla marketing methods by both exploring the theory and identifying successful cases. At the end, specific guerrilla marketing guidelines were built for tradeshow marketers.
Self Service Technology In Airports And The Customer Experience, Hannah Drennen
Self Service Technology In Airports And The Customer Experience, Hannah Drennen
UNLV Theses, Dissertations, Professional Papers, and Capstones
Justification:
This paper will help the airline industry identify how SST has influences customer behavior and reactions to SST while also understanding how airlines have been affected financially by the use of SST. The material discussed will help readers understand where the airline industry stood years ago, where the airline industry stands today and where it has the potential to stand 5 – 10 years down the road with the use of SST. The information will present both the positive and negative affects SST has on the airline industry and will assist in moving the industry forward in implanting SST …
Management Research In The Hospitality And Tourism Industry, Xu Cheng
Management Research In The Hospitality And Tourism Industry, Xu Cheng
UNLV Theses, Dissertations, Professional Papers, and Capstones
The purpose of this study is to identify the current research trends and clarify the changing direction of scholarly studies on knowledge management. The context of this study is hospitality and tourism research with a focus on research publications between 2006 and 2010. Published scholarly studies within this period are examined through content analysis, using such keywords as knowledge management, organizational learning, hospitality, tourism, tourist destinations, travel industry, hotels, lodging, motels, hotel industry, gaming, casino hotel and convention to search scholarly research journals. All contributions found are then screened for a hospitality and tourism theme and KM as the main …
Centennial Hills Active Adult Center Business Plan, K. C. Brekken, Jeff Buchanan, David Gordon, Doug Guild
Centennial Hills Active Adult Center Business Plan, K. C. Brekken, Jeff Buchanan, David Gordon, Doug Guild
UNLV Theses, Dissertations, Professional Papers, and Capstones
The economic indicators for the state of Nevada indicate a bleak financial future. The foreclosure rate of the Las Vegas Valley is five times the national average and the highest rate in the country (Hoak, 2010). Sales tax revenues continue spiraling down and fell by 6.6 percent in December 2009 from December 2008 (Garcia, 2010). State politicians face an estimated budget deficit of $3.5 billion. Local conditions are equally dire. The City of Las Vegas faces a budget shortfall of nearly $69 million for this fiscal year (Choate, 2010). City administrators struggle to find creative solutions to fill financial gaps …