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Walden Dissertations and Doctoral Studies

Theses/Dissertations

2022

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Strategies For Sustaining Automotive Dealerships Beyond 5 Years, Lyndon Fitzgerald Taylor Jul 2022

Strategies For Sustaining Automotive Dealerships Beyond 5 Years, Lyndon Fitzgerald Taylor

Walden Dissertations and Doctoral Studies

Small businesses in the United States employ 48% of the workforce, and only 50% percent of small businesses survive beyond 5 years. Business leaders are concerned with strategies to retain and expand their customer base to mitigate business failure and enhance survivability. Grounded in the leader-member exchange theory, the purpose of my qualitative multiple case study was to explore strategies automotive dealership business leaders used to sustain their businesses beyond 5 years. The participants comprised five business leaders in the automotive industry in the Central and Southwest U.S. State of Michigan. Data were collected using semistructured face-to-face interviews and a …


A Text Analysis Of Meaning In Research On Gender, Language, And Leadership, Samantha Faith Weissrock Jan 2022

A Text Analysis Of Meaning In Research On Gender, Language, And Leadership, Samantha Faith Weissrock

Walden Dissertations and Doctoral Studies

Focusing on gender and leadership research, the purpose of the study was to examine discursive messages used in research text regarding gendered leadership to explore the phenomenon of word usage and language structure. The study employed critical discourse analysis as the framework and methodology, a specific cross discipline approach to discourse analysis primarily concerned with language’s innate ability to change and take on new meaning over time. Leveraging texts available in scholarly, peer-reviewed publications dedicated to the intersection of gender and leadership in juxtaposition to the final issue of the same publication have previously focused on intersection of women in …


Human Capital Management Strategies To Sustain Profitability Of Private Sector Companies In Jamaica, Peta Gay Nadia Waugh Jan 2022

Human Capital Management Strategies To Sustain Profitability Of Private Sector Companies In Jamaica, Peta Gay Nadia Waugh

Walden Dissertations and Doctoral Studies

Eighty-two percent of Jamaican workers are employed by micro, small, and medium-sized enterprises, but only 5.1% of private sector entrepreneurial endeavors remain open after 42 months of operations. This low survival rate can inhibit the ability of Jamaican business owners to support their families and provide goods and services to benefit local communities. Grounded in human capital theory, general systems theory, and social change theory, the purpose of this qualitative descriptive multiple case study was to explore strategies CHROs used to sustain the profitability of their private sector companies. Participants comprised three private-sector CHROs officers and three human resource officers …


Strategies To Enhance Leadership Development Of Midlevel Managers, Elizabeth Wiebe Jan 2022

Strategies To Enhance Leadership Development Of Midlevel Managers, Elizabeth Wiebe

Walden Dissertations and Doctoral Studies

Organizational executives annually invest more than $50 billion in leadership development worldwide. Nonetheless, human resources (HR) managers are concerned that leadership development initiatives prove inadequate in delivering learning outcomes equal to the investment, leaving midlevel managers ill-prepared to lead. Guided by experiential learning theory, this qualitative multiple-case study was conducted to explore strategies HR managers use to enhance the leadership development of midlevel managers. A purposeful sample included three HR managers from three organizations located in a west coast metropolitan area in Canada who successfully implemented leadership development strategies. Data were collected from semistructured interviews and organizational documents. Informed by …


Retention Strategies For Call Center Representatives In The U.S. Airline Industry, Lisa Lott Jan 2022

Retention Strategies For Call Center Representatives In The U.S. Airline Industry, Lisa Lott

Walden Dissertations and Doctoral Studies

Voluntary turnover of call center employees threatens productivity, service levels, the customer experience, and the financial stability of businesses. Airline business call center leaders should be concerned about the time, stress, and cost of hiring and training new employees and the negative impact on business outcomes. Grounded in Mitchell’s job embeddedness theory, the purpose of this qualitative single-case study was to explore strategies airline business call center leaders use to reduce voluntary turnover among customer service representatives. The participants were five leaders in an airline business call center located in Houston, Texas. Data were collected using semi-structured interviews and a …


Talent Management Strategies For Managing Employee Career Advancement At Fortune 500 Companies, Kimberly Chennel Burke Jan 2022

Talent Management Strategies For Managing Employee Career Advancement At Fortune 500 Companies, Kimberly Chennel Burke

Walden Dissertations and Doctoral Studies

The focus on attracting talent versus an internal focus on advancing talented employees has become costly for corporations. Senior leaders at Fortune 500 companies need to advance the careers of internal employees to achieve their business objectives. Grounded in the path-goal theory, the purpose of this qualitative multiple-case study was to explore the talent management (TM) strategies senior leaders at Fortune 500 companies use to manage the career advancement of internal employees. Methodological triangulation was used to analyze data collected from semistructured interviews and company documentation. The participants were six Fortune 500 leaders in the United States Midwest region who …


Technology Strategies To Sustain Small Business Enterprises Beyond 5 Years, Eunice Colon Jan 2022

Technology Strategies To Sustain Small Business Enterprises Beyond 5 Years, Eunice Colon

Walden Dissertations and Doctoral Studies

AbstractSmall businesses employ over half of the U.S. labor force, yet only 50% of small businesses survive beyond five years. Small business owners who do not sustain their businesses force employees to seek new employment and adversely impact the local economy. Grounded in Porter’s five forces model, the purpose of this qualitative multiple case study was to explore technology strategies used by small businesses to achieve and maintain sustainability beyond the first five years of operations. The participants were four small business owners from Maryland who implemented successful technology strategies to achieve and maintain sustainability for more than five years. …


Strategies For Information Technology Small Business Owners To Sustain Beyond The First 5 Years, Edward Alan Rodarte Jan 2022

Strategies For Information Technology Small Business Owners To Sustain Beyond The First 5 Years, Edward Alan Rodarte

Walden Dissertations and Doctoral Studies

Small businesses are the foundation of an economy and spawn innovation, but small business owners fail at an alarming rate because they lack strategies to sustain business operations. Since 50% of small businesses fail within the first 5 years, small business sustainability research is critical to support small business owners. Grounded in entrepreneurial theory, the purpose of this multiple case study was to identify strategies information technology (IT) small business owners use to sustain operation beyond the first 5 years. The participants included four IT small business owners in the Southwestern United States who sustained operations beyond the first 5 …


Credit Abuse, Interest Rates, And Loan Performance Of Ten Nigerian Banks, Diala Ugwumba Jan 2022

Credit Abuse, Interest Rates, And Loan Performance Of Ten Nigerian Banks, Diala Ugwumba

Walden Dissertations and Doctoral Studies

AbstractThe ongoing failure in the Nigerian financial system has been a source of concern to the regulatory authorities, stakeholders, depositors, and the banking public because of the role these financial institutions played in the Nigerian economy in the last decade. The root of the problem was credit abuse performed by the bank’s credit officers and executive directors which made it challenging for financial institutions to recover the loans granted by the banks. The issue made investors lose their investments and bankers lose their jobs. The crisis resulted in poor asset quality that eventually eroded the Nigerian financial institution’s capital. Using …


Workload, Work–Family Conflict, And Job Satisfaction For Women In Science, Elizabeth Ervin Jan 2022

Workload, Work–Family Conflict, And Job Satisfaction For Women In Science, Elizabeth Ervin

Walden Dissertations and Doctoral Studies

Job dissatisfaction among women working in science, technology, engineering, and mathematics (STEM) fields costs the United States up to $1.5 billion per year. Understanding work-life balance is important for pharmaceutical leaders to assist in enhancing job satisfaction for women in science. Grounded in the work-life balance theory, the purpose of this quantitative correlational study was to examine workload and work-family conflict in predicting job satisfaction for women in science. Survey data were collected from 76 women employed in the pharmaceutical industry who completed a combined Minnesota Satisfaction Questionnaire and Warr-Cook-Wall job satisfaction questionnaire. The multiple linear regression results were significant, …


Business Planning Strategies To Sustain Hair Salons, Charity T. Adams Jan 2022

Business Planning Strategies To Sustain Hair Salons, Charity T. Adams

Walden Dissertations and Doctoral Studies

Small businesses employ most Americans in the workforce; however, more than half of small businesses fail within the first 5 years of operation. Small business owners who lack business planning strategies are at a higher risk of failure. Grounded in the sustainable activity model, the purpose of this multiple case study was to explore strategies hair salon owners used to sustain their business beyond 5 years. The participants comprised seven hair salon owners in the Southern region of the United States who successfully sustained their business beyond 5 years. Data were collected from semistructured interviews and reviews of organization documents …


Successful Management Strategies For Addressing Information Technology Project Scope Changes, James Wesley Artemus Iii Jan 2022

Successful Management Strategies For Addressing Information Technology Project Scope Changes, James Wesley Artemus Iii

Walden Dissertations and Doctoral Studies

Inadequate scope management strategies fail to prevent project failures. Information technology (IT) project leaders who lack strategies to prevent project failures negatively impact their business goals and delivery schedule. Grounded in the theory of constraints, the purpose of this qualitative single case study was to explore strategies IT project leaders use to manage project scope and prevent project failures. Data were collected through semistructured interviews and a review of company documents from 3 participants in a small IT consulting company. Data were analyzed using thematic analysis. Three themes emerged: understanding project scope changes, performance techniques, and communication. A key recommendation …


Exploration Of Successful Customer Relationship Management Strategies In Guam Supermarkets, Dolores C, Bordallo Jan 2022

Exploration Of Successful Customer Relationship Management Strategies In Guam Supermarkets, Dolores C, Bordallo

Walden Dissertations and Doctoral Studies

AbstractBusinesses' billions of dollars invested in customer relationship management (CRM) initiatives have often not delivered the anticipated financial returns. Supermarket managers are concerned when CRM initiatives fail to acquire and retain customers. Grounded in Berry’s relationship marketing theory, the purpose of this qualitative single case study was to explore strategies supermarket managers use to leverage and improve financial returns from CRM investments. The participants were six supermarket managers employed in a supermarket chain of seven stores who implemented strategies to improve financial returns from CRM investments. Data were collected using semistructured interviews and a review of industry documents. Through thematic …


Potential Adverse Impacts Of The Lack Of Diversity Of African American Women On Business Operations: Diversity And The Competitive Advantage, Leilani Jasmine Evans Jan 2022

Potential Adverse Impacts Of The Lack Of Diversity Of African American Women On Business Operations: Diversity And The Competitive Advantage, Leilani Jasmine Evans

Walden Dissertations and Doctoral Studies

Senior organizational leadership lacks diversity, with African American women elevating to senior executive positions to contribute to the competitive advantage. A lack of diversity in leadership could impact profitability and an organization’s competitive advantage. Grounded in cognitive diversity theory, the purpose of this single qualitative case was to explore strategies African American women executives used to increase diversity with other African American Women in their ranks to ensure profitability and maintain a competitive advantage. The participants were five African American women senior executives in the District of Columbia who implemented strategies to increase diversity with other African American women and …


Servant Leadership On Burnout Among Physicians In Residency Training, Karen Grant-Hewitt Jan 2022

Servant Leadership On Burnout Among Physicians In Residency Training, Karen Grant-Hewitt

Walden Dissertations and Doctoral Studies

Physicians in residency training (PIRTs) in the United States are facing extreme burnout. The prevalence of burnout among physicians in residency training may cause adverse consequences such as medical malfeasance, alcoholism, or suicide due to physical and mental exhaustion. The purpose of this study was to analyze the servant leadership style of physician trainers and burnout among PIRTs in academic medical centers in the United States to ultimately increase wellness and thereby mitigate burnout. Servant leadership was the theoretical foundation for this study. This research investigated whether servant leadership characteristics of physician trainers played a statistically significant role in burnout …


Strategies To Reduce Corrupt Practices At The Firm Level In Nigeria, Alexander Iloka Rajis Jan 2022

Strategies To Reduce Corrupt Practices At The Firm Level In Nigeria, Alexander Iloka Rajis

Walden Dissertations and Doctoral Studies

Corruption is harmful to businesses and impedes performance and growth. When business leaders fail to mitigate fraud and corruption, their business and the local economy suffer. Grounded in the principal-agent theory and the integrative social contract theory, the purpose of this qualitative multiple case study was to explore strategies business leaders in Nigeria use to reduce firm-level corrupt practices. The participants were six anticorruption officers at three firms who implemented successful strategies to reduce corrupt practices to enhance performance. Data collected came from semistructured interviews and company documents. Five themes emerged from the thematic analysis: bribery and corruption are part …


Leadership Strategies For Sustainability Of Small And Medium Enterprises In Swaziland, Lizzy Oluwatoyin Taiwo Jan 2022

Leadership Strategies For Sustainability Of Small And Medium Enterprises In Swaziland, Lizzy Oluwatoyin Taiwo

Walden Dissertations and Doctoral Studies

AbstractSmall and medium-sized enterprises (SMEs) play an essential role in national and global economic growth. Lack of leadership strategies can negatively impact the sustainability and growth of SMEs. Business owners who implement appropriate leadership strategies can ensure the sustainability of their SMEs. Grounded in transformational leadership theory and sustainability development theory, the purpose of this qualitative multiple case study was to explore leadership strategies owners of SMEs use to ensure the sustainability of their organizations. The participants were four owners of SMEs within the four regions in Swaziland who successfully used leadership strategies to enhance the sustainability of their organizations. …


Case Study: Strengths Weaknesses Opportunities And Threats Analysis For My Brother’S Keeper Organization, Tyriek Bobby Washington Jan 2022

Case Study: Strengths Weaknesses Opportunities And Threats Analysis For My Brother’S Keeper Organization, Tyriek Bobby Washington

Walden Dissertations and Doctoral Studies

In this case study, strategies to increase the impact of mentorship programs and academic success of African American high school students were examined through the use of a strengths, weaknesses, opportunities, and threats (SWOT) analysis. The purpose of this case study was to gather empirical data to identify opportunities for First Generation College Bound, Inc., an affiliate of the My Brother’s Keeper (MBK) initiative to strategically improve and expand their program. The research question focused on identifying the programs’ current administrative practices as well as areas to better engage and support mentees. Using the conceptual framework of Hersey and Blanchard’s …


Leadership Strategies That Reduce Voluntary Turnover Among Millennials, Yesenia Andrade Jan 2022

Leadership Strategies That Reduce Voluntary Turnover Among Millennials, Yesenia Andrade

Walden Dissertations and Doctoral Studies

Decreased performance from high employee turnover can result in lower organizational profitability. Business leaders of sales organizations who lack leadership strategies to reduce voluntary turnover experience high turnover rates among millennials and observe significantly lower organizational productivity and profitability. Grounded in transformational leadership theory, the purpose of this qualitative multiple case study was to explore what strategies some business leaders in sales organizations used to reduce voluntary turnover among millennial employees. The participants comprised five leaders in sales organizations from Southern California who experienced a reduction in voluntary turnover among their millennial employees. Data were collected from semistructured interviews and …


Marketing Segmentation Strategies For The Nonprofit Sector, Neffie Gatewood Jan 2022

Marketing Segmentation Strategies For The Nonprofit Sector, Neffie Gatewood

Walden Dissertations and Doctoral Studies

Many nonprofit leaders lack innovative marketing strategies to secure funding from their target audience. Nonprofit leaders who do not continue to expand on their marketing strategies may fail to secure multiple funding streams, leading to an inability to attain their mission. Grounded in the segmentation, targeting, and positioning theory, this qualitative single case study was conducted to explore the traditional and social media marketing strategies used by nonprofit leaders to secure funding from their target audience. The participants were two senior leaders from a nonprofit organization in the U.S. Midwest region. Data were gathered using semistructured interviews, financial data, organizational …


Strategies Leaders Of Stem-Focused Education Nonprofit Organizations Use To Engage Hiring Corporations, Andrew Kanas Jan 2022

Strategies Leaders Of Stem-Focused Education Nonprofit Organizations Use To Engage Hiring Corporations, Andrew Kanas

Walden Dissertations and Doctoral Studies

Some leaders of nonprofit Science Technology Engineering and Math (STEM) focused nonprofit education organizations lack strategies to engage STEM-focused hiring corporations to support their organizations’ missions. Nonprofit leaders are concerned about engaging individuals, organizations, and government entities to help support sustainability. Grounded in human capital theory, the purpose of this qualitative single case study was to explore strategies leaders of nonprofit STEM-focused education organizations use to engage STEM-focused hiring corporations to support their nonprofit organizations’ mission. The participants consisted of five board members of a nonprofit partner organization in the U.S. state of Florida who successfully managed STEM-focused stakeholder engagement. …


Culinary Employees’ Lived Experiences Of Abusive Leadership And Perspectives Of Its Impact On Individual And Organizational Performance, Louise Elizabeth Black Jan 2022

Culinary Employees’ Lived Experiences Of Abusive Leadership And Perspectives Of Its Impact On Individual And Organizational Performance, Louise Elizabeth Black

Walden Dissertations and Doctoral Studies

More than half of U.S. employees will have an abusive manager at some point in their careers. Although the adverse impacts of an abusive leader on organizations have been well established, much less is known about the phenomenon in the culinary industry specifically and how experiences of abusive leadership affect employees in the sector. The purpose of this qualitative interpretative phenomenological study was to understand the lived experiences of culinary employees who are affected by abusive leadership relationships and the impact of such leadership on individual and organizational performance. The conceptual framework used in this study included those pertaining to …


Strategies To Reverse Profit Declines At Exchanges, David L. Johnson Jan 2022

Strategies To Reverse Profit Declines At Exchanges, David L. Johnson

Walden Dissertations and Doctoral Studies

Military exchange business leaders recognize declines in profit have the potential for a loss of revenue and possible closings of the military exchange business in some locations. Grounded in Porter’s five forces model, the purpose of this qualitative single case study was to explore strategies military exchange business leaders use to reverse profit declines to remain sustainable. The participants were four military exchange managers who reversed the decline in profits and remained sustainable. Data were collected using semistructured interviews and a review of organizational documents. Through thematic analysis, three themes were identified: rivalry among existing competitors, potential development of substitutes, …


Strategies To Manage Hydroelectricity Interruptions In Zambian Manufacturing Businesses, Mpafya Mutapa Jan 2022

Strategies To Manage Hydroelectricity Interruptions In Zambian Manufacturing Businesses, Mpafya Mutapa

Walden Dissertations and Doctoral Studies

Interruptions of hydroelectric energy damage equipment and reduce worker productivity. Manufacturing leaders in Zambia who lack strategies to manage hydroelectricity interruptions risk financial losses. Grounded in contingency theory, the purpose of this qualitative multiple case study was to explore strategies that some manufacturing leaders use to manage hydroelectricity interruptions. The participants were six managers from different manufacturing industries based in Lusaka, Zambia, who implemented strategies to manage hydropower interruptions. Data collection involved semistructured interviews and review of company documents, company websites, and publications from the Zambia Association of Manufacturers related to managing hydroelectricity power interruptions. Thematic analysis was used to …


Recognizing The Onset Of Financial Problems In Nigerian Small And Medium Enterprises, Ayodele Amos Olujide Jan 2022

Recognizing The Onset Of Financial Problems In Nigerian Small And Medium Enterprises, Ayodele Amos Olujide

Walden Dissertations and Doctoral Studies

The number of small and medium enterprises (SMEs) in Nigeria that survive beyond 5 years after their establishment is less than 50%. The specific management problem addressed in this qualitative exploratory multiple case study was that owners and managers of SMEs in a major urban area of Nigeria may lack the knowledge discovery strategies for recognizing the onset of financial problems at inception when managing their businesses. The research question for this study was about how SME owners and managers in this major urban area of Nigeria could obtain the knowledge discovery strategies for recognizing the onset of financial problems …


Employee Retention In The Mining Industry, Michael Ansah Nuamah Jan 2022

Employee Retention In The Mining Industry, Michael Ansah Nuamah

Walden Dissertations and Doctoral Studies

Low employee retention can decrease mining companies' productivity and financial performance in the United States. Human resource managers in the mining industry who do not implement employee retention strategies observe decreased employee productivity and financial performance. Grounded in the job embeddedness theory, the purpose of this qualitative multiple case study was to explore strategies human resource managers of mining companies use to improve employee retention to support high productivity and high financial performance. The participants were five human resource managers within the southeast region of Arizona who successfully used employee retention strategies. Data were collected through semistructured interviews and internal …


Preventing Volunteers From Leaving Nonprofit Organizations, Maurice Arthur Thorpe Jan 2022

Preventing Volunteers From Leaving Nonprofit Organizations, Maurice Arthur Thorpe

Walden Dissertations and Doctoral Studies

Increasing volunteer turnover hinders nonprofit organizational leaders’ ability to promote transformative changes within local communities. Grounded in the Herzberg two-factor theory, the purpose of this qualitative multiple case study was to explore strategies leaders in African American-centric nonprofit organizations employ to volunteer turnover. The participants comprised five leaders from African American-centric nonprofit organizations throughout Washington, DC, District of Columbia, Maryland, and Virginia, successfully reducing volunteer turnover. Data were collected through semistructured interviews and organizational documents. Yin’s five-step process was used to analyze data. Three themes emerged: open line of communication with the leadership, establishing and meeting expectations of volunteers, and …


Strategies To Retain Seasoned Federal Acquisition Employees, Patricia Dianne Wells Jan 2022

Strategies To Retain Seasoned Federal Acquisition Employees, Patricia Dianne Wells

Walden Dissertations and Doctoral Studies

Failure to retain seasoned acquisition employees negatively impacts an organization’s performance and outcomes. Managers need retention strategies to retain seasoned employees, as failure to retain seasoned employees results in capability gaps, decreased productivity, and increased expenses associated with recruiting and training new hires and transfers. Grounded in the social exchange theory, the purpose of this qualitative single case study was to explore strategies midlevel managers use to retain seasoned acquisition employees. The primary participants consisted of six midlevel federal acquisition managers of a federal agency who used strategies to retain seasoned acquisition employees. The secondary participants were five employees from …


Relationship Between Perceived Quality Of Student Learning Experience, Perceived Quality Of Mentoring, And Student Satisfaction, George Edwin Thorpe Jan 2022

Relationship Between Perceived Quality Of Student Learning Experience, Perceived Quality Of Mentoring, And Student Satisfaction, George Edwin Thorpe

Walden Dissertations and Doctoral Studies

Entrepreneurship education (EEd) is essential to addressing youth unemployment, which reached 30% in Nigeria in 2018. Understanding the role of learning experience and mentoring is vital for EEd leaders to enhance student satisfaction from self-employment after graduation. Grounded in the direct performance-satisfaction link model of the expectancy disconfirmation theory of customer satisfaction and Kram’s mentor role theory, the purpose of the quantitative correlation study was to examine whether the perceived quality of learning experience and mentoring predicted student satisfaction in EEd institutions. The participants were 47 students of two EEd institutions in Lagos who had completed at least 50% of …


Relationship In Alaska Native Corporations' Return On Equity From Sector, Gregory Stuckey Jan 2022

Relationship In Alaska Native Corporations' Return On Equity From Sector, Gregory Stuckey

Walden Dissertations and Doctoral Studies

In 1999, Stephen Colt studied the 12 regional corporations formed under the Alaska Native Claims Settlement Act of 1971 (ANCSA). Colt reviewed the financial data from 1973 to 1993 and found the regional corporations lost approximately $380 million in business operations. However, the regional corporations increased their revenue from $714 million in 1993 to $8.575 billion in 2014. No further study of those subsequent 20 years has been conducted, so a data set to see if Colt’s conclusions hold was created. This multivariate correlational study tested two theories on the regional corporations: the theory of the economic efficiency of lump-sum …