Business Commons^™

Towards The Development Of An Evaluation Questionnaire For Academic Conferences, Clifford Lewis, Gregory M. Kerr

Faculty of Commerce - Papers (Archive)

Each year, academic conferences are held at destinations throughout the world. These conferences provide benefits to the host destination's economy as well as to the conference participants. Involving travel and accommodation, academic conferences can be classified as business tourism. Academics often have a range of conferences from which to choose. The conference experience therefore may be important in the decision to reattend or recommend a conference to other potential attendees. While many conference organizers distribute a "conference evaluation sheet" at the end of a conference, there is no evidence of a standardized questionnaire that evaluates the entire conference experience. The …

Reflective Assessment In Work-Integrated Learning: To Structure Or Not To Structure, That Was Our Question, Bonnie Amelia Dean, Chris Sykes, Shirley Agostinho, Mike Clements

Faculty of Commerce - Papers (Archive)

This paper reports the findings of a research study on whether or not to structure reflective assessment tasks. It examines students' perceived benefits or limitations from structuring reflective assessments in a Commerce WIL program at the University of Wollongong. Sixty-four students over two semesters responded to a questionnaire on their perceptions of structured reflective assessments in the Internship Program. The findings of the self-reported experiences were heterogeneous and indicative of the dominant themes relevancy and flexibility. We suggest these themes stem from a misalignment of assessment and reflective practice. Correcting this misalignment could be achieved by providing a balance of …

A New C-Oar-Se-Based Content-Valid And Predictively Valid Measure That Distinguishes Brand Love From Brand Liking, John R. Rossiter

Faculty of Commerce - Papers (Archive)

This article provides a new, C-OAR-SE-based, contrastive measure that distinguishes “brand love” from “brand liking.” The new measure is tested in an empirical study conducted among German university students about brands of products that they buy in four diverse product categories. From a consumer perspective, the incidence of consumers who have a loved brand in the category was found to be only 17% for laundry detergent, 18% for coffee, and 26% for computers, peaking at 45% in the fashion clothing category — findings that suggest that over half of young consumers do not acquire the state of brand love. Turning …

Heterogeneity Among Potential Foster Carers: An Investigation Of Reasons For Not Foster Caring, Melanie Randle, Leonie Miller, Sara Dolnicar, Joseph Ciarrochi

Faculty of Commerce - Papers (Archive)

Although Australia is experiencing a shortage of foster carers, there is currently little understanding of why people do not become carers. This study explores the reasons given for not fostering though a survey of 897 non carers. Results indicate that, at the aggregate level, people do not become carers because they do not know anything about fostering, or because they are busy with their own children, work, or commitments to family and friends. However, if we account for heterogeneity, differences in these barriers are observed for subgroups within the sample. We investigate the structure of the market of potential foster …

Propensity To Shop: Identifying Who Shops Til They Drop, Uraiporn Kattiyapornpong, Kenneth E. Miller

Faculty of Commerce - Papers (Archive)

Tourist shopping expenditure is a vital ingredient which contributes significantly to the gross domestic product (GDP) of the nation. Past research has stressed the importance of specific demographic variables related to shopping behaviour; however, it has not included interactions between or configurations among demographic variables, shopping related psychographics, and shopping destinations. This study seeks to address that gap. The data was collected from a large representative sample of 26,686 Australian domestic short-stay visitors. Binary logistic regression found that demographic variables and their specific interactions were significantly related to tourist shopping behaviours as well as psychographics, trip motivation and their shopping …

'So, What Did You Do?' A Performative, Practice-Based Approach To Examining Informal Learning In Wil, Bonnie Amelia Dean, Chris Sykes, Jan Turbill

Faculty of Commerce - Papers (Archive)

A growing body of research in work-integrated learning (WIL) demonstrates the importance of industry experience for student learning. Much of this research however focuses on individual, formal learning that occurs in WIL programs typically captured through assessment. What is less visible is the informal learning experienced during placement. In this paper, we argue that such omissions are suggestive of the incommensurability of the standard paradigm of learning with informal learning. The standard paradigm limits informal learning by privileging individual, cognitive processes of recall, thereby casting experience as “static and sedimented, separated from knowledge making processes” (Fenwick, 2009, p.235). This paper …

Banking Records, Business And Networks In Colonial Sydney, 1817-24, Leanne Johns, Simon Ville

Faculty of Commerce - Papers (Archive)

Examining accounting transactions between depositors in the first accounts ledger of the Bank of New South Wales contributes to our knowledge of early Australian colonial businesspeople and their business activities. A social network analysis framework is applied to the transactions to disclose business networks and prominent individuals in the networks. The analysis seeks to ascertain the importance of these people to commerce and the significance of their networks in facilitating commercial relationships in a business environment fraught with uncertainty. The results illustrate the importance of networks to colonial trade and mercantile activity, especially for smaller scale businesspeople.aehr_348

Identifying Barriers To Internal Supply Chain Integration Using Systems Thinking, Franciscus Bakker, Tillmann Boehme, Dirk Pieter Van Donk

Faculty of Commerce - Papers (Archive)

This exploratory site-centred research investigates barriers to internal supply chain integration in practice, using systems thinking. A multi-method procedure termed the Quick Scan Audit Methodology is applied to four engineering to order case companies from two different country settings to identify and categorize the actual barriers to internal supply chain integration. The study establishes that the case-significant barriers to internal supply chain integration chiefly relate to behavioral / cultural factors and the organizational arrangement / structures imposed on employees. A cross-case comparison reveals two major clusters of supply chain integration barriers termed “fire-fighting” and “functional-silo mentalities”. The fundamental structures of …

Social Networks, Social Learning And Service Systems Improvement, Andrew Sense, Matthew Pepper

Faculty of Commerce - Papers (Archive)

This article illustrates and qualitatively explores the value of understanding the social networks present in a service operation through a case study of a local government service network that manages regional development applications. It also examines how social learning underpins service systems performance improvement and how it is instrumental in creating a richer environment for ongoing service network innovation and development. It is argued that gaining a better understanding of these social networks and the social learning potential in a system offers substantial and highly practitioner-friendly avenues to progress service systems capability development. These fi ndings clearly place an emphasis …

An Empirical Analysis Of Iran's Banking Performance, Amir Arjomandi, Charles Harvie, Abbas Valadkhani

Faculty of Commerce - Papers (Archive)

Purpose – The purpose of this paper is to investigate the efficiency and productivity growth of the Iranian banking industry between 2003 and 2008, encompassing pre- and post-2005-reform years.

Design/methodology/approach – The study uses a new decomposition of the Hicks-Moorsteen total factor productivity index developed by O’Donnell to analyse efficiency and productivity changes in a banking context. The advantage of this approach over the popular constant-returns-to-scale Malmquist productivity index is that it is free from any assumptions concerning firms’ optimising behaviour, the structure of markets, or returns to scale. The paper assumes that the production technology exhibits variable returns to …

Media-Induced Voluntourism In Yunnan, China, Jun Shao, Michelle Scarpino, Yoonjung Lee, Ulrike Gretzel

Faculty of Commerce - Papers (Archive)

Media-induced tourism as well as voluntourism are topics increasingly investigated in the tourism literature. However, a discussion of the intersection of these two forms of tourism (i.e., mediainduced voluntourism) is currently missing from the literature. Using the example of two Chinese TV dramas, this article seeks to shed light on motivations and activities of media-induced voluntourists to the Chinese province of Yunnan. Based on a thematic analysis of online postings of the fans of these Chinese TV dramas, the article finds empirical evidence for media-induced voluntourism. The findings reveal that fans travel to Yunnan not only to engage in altruistic …

Is The Rising Cost Of Education Uniform Across All Of Australia's Capital Cities?, Abbas Valadkhani, Shima Hassan Zadeh Forughi, Amir Arjomandi

Faculty of Commerce - Papers (Archive)

This paper compares and contrasts the aggregate cost of education in Australia with the cost of education in each of its eight capital cities surveyed in the Consumer Price Index. It appears that education is becoming a relatively more expensive item among Australian households with rising substantial differences across various geographical areas. Over the last three decades on average the Australian economy witnessed an overall annual inflation rate of 4.2 per cent, whereas the growth of education cost was 7.3 per cent per annum. It is interesting to note that the rising cost of education was not the same across …

Occupational Health And Safety Management In Organizations: A Review, Michael Zanko, Patrick Dawson

Faculty of Commerce - Papers (Archive)

In examining the research literature on occupational health and safety (OHS), this paper argues that the growth in the number of specialists in OHS has resulted in an emphasis on policy and practice away from more scholastic concerns previously addressed by academics in the disciplines of psychology and sociology. A hiatus has occurred, and this is evidenced by the general absence of studies in management, even though OHS is increasingly seen as a key operational and strategic concern of business organizations. The authors call for OHS to be placed firmly on the research agenda of management scholars, and advocate the …

Tourist-Activated Networks: Implications For Dynamic Bundling And En Route Recommendations, Florian Zach, Ulrike Gretzel

Faculty of Commerce - Papers (Archive)

This article discusses tourist-activated networks as a concept to inform technological applications supporting dynamic bundling and en route recommendations. Empirical data were collected from travelers who visited a regional destination in the US and then analyzed with respect to its network stmcture. The results indicate that the tourist-activated network for the destination is rather sparse and that there are clearly differences in core and peripheral nodes. The findings illustrate the stmcture of a tourist-activated network and provide implications for technology design and tourism marketing.

Organization-Based Social Marketing: An Alternative Approach For Organizations Adopting Sustainable Business Practices, Mary Franks Papakosmas, Gary Noble, John Glynn

Faculty of Commerce - Papers (Archive)

This article conceptualizes a new area for social marketing practitioners by focusing on individual behavior change that might occur within organizations. Organization-Based Social Marketing (OBSM) draws from organization change theory and internal marketing theory, while maintaining social marketing’s focus on beneficial behavior modification. The article argues that as such, OBSM represents a viable approach for organizations seeking to address the increasing demand for change strategies that promote proenvironmental behavior among their employees

One Legacy Of Mazanec: Binary Questions Are A Simple, Stable And Valid Measure Of Evaluative Beliefs, Sara Dolnicar, Friedrich Leisch

Faculty of Commerce - Papers (Archive)

Purpose – Academic researchers love multi-category answer formats, especially five- and seven-point formats. More than a decade ago Josef Mazanec concluded that these formats may not the best choice, and that simple binary-answer options are preferable in some empirical survey contexts. The purpose of the present study is to investigate empirically Mazanec’s hypothesis in the context of the measurement of evaluative beliefs relating to fast-food restaurants.

Design/methodology/approach – The authors conducted an online experiment that asked respondents to assess evaluative beliefs relating to fast-food brands using either a forced binary (n = 100) or a seven-point answer format (n = …

Accounting As An Instrument Of Neoliberalisation? Exploring The Adoption Of Fair Value Accounting In China, Ying Zhang, Jane Andrew, Kathleen Rudkin

Faculty of Commerce - Papers (Archive)

Purpose This paper explores the implementation of fair value accounting (FVA) in China as part of a global process of neoliberalisation and financialisation of political and economic systems. It establishes that FVA forms part of the technical architecture of neoliberalism. Design/methodology/approach In considering the processes of neoliberalisation in China, this paper uses a qualitative approach to explore some of the impacts the adoption of FVA has had on Chinese capital markets. Findings It is shown that the practice of FVA is imbued with assumptions about the state and the market that have little bearing on the realities of Chinese capital …

Role Of Remuneration Committee In Narrative Human Capital Disclosure, Indra Abeysekera

Faculty of Commerce - Papers (Archive)

This study empirically investigates whether independent directors on the remuneration committee influence narrative human capital disclosure (NAHCD) in firms where independent directors dominate the board composition. NAHCD is measured by frequency of occurrence, using latent content analysis in the annual reports of the top 30 listed firms on the Colombo Stock Exchange from 1998 to 2006. This study examines two attributes of corporate governance, controlling for other corporate governance attributes and firm-level attributes. The findings highlight the importance of considering a firm’s independent director involvement in the remuneration committee when determining NAHCD strategy.

How To Use Qualitative Research To Design A Managerially Useful E-Service Questionnaire, John R. Rossiter

Faculty of Commerce - Papers (Archive)

E-service questionnaires must be content-aligned with the company or organization’s customer relationship management system (CRM). Four phases of qualitative research will ensure this alignment. The first phase is a qualitatively evaluative search of the practitioner literature on e-retailing, both B2B and B2C, and on CRM so as to capture evolving knowledge in both fields. The second phase is individual depth interviews (IDIs) with potential, current, and lapsed customers to map their e-interactive behavior and experiences. The third phase is dyadic depth interviews (DDIs) with the marketing manager and the website designer to fully understand the company’s current and potential e-service …

Reply To "Response: Board Composition And Firm Performance: Evidence From Bangladesh - A Sceptical View", Afzalur Rashid, Anura De Zoysa, Sudhir Lodh, Kathleen Rudkin

Faculty of Commerce - Papers (Archive)

This paper replies to Chowdhury’s (2010) response to the paper "Board Composition and Firm Performance: Evidence from Bangladesh" (2010). It challenges the strength of the criticisms, arguing that the factors discussed in Chowdhury (2010) do not necessarily impair the outcome of the research. The authors elucidate issues raised, and in so doing, reproduce the results incorporating the commentator’s suggestions

Emotional Branding Pays Off: How Brands Meet Share Of Requirements Through Bonding, Companionship, And Love, John Rossiter, Steven Bellman

Faculty of Commerce - Papers (Archive)

Emotional branding is defined here as the consumer’s attachment of a strong, specific, usage-relevant emotion—such as Bonding, Companionship, or Love—to the brand. The present large-scale survey of buyers of frequently purchased consumer products finds that, for such products, full-strength emotional branding is attained among, at most, only about 25 per cent of the brand’s buyers but that, if attained, it pays off massively in terms of personal share of purchases. Emotional branding may well be more widely effective for high involvement, positively motivated products (not surveyed here). It seems that advertising can generate the expectancy of strong, specific, emotional attachment, …

Comparative Critique Of The Performance Evaluation Methods In The Australian Energy Industry, Feng Li, George M. Mickhail

Faculty of Commerce - Papers (Archive)

The purpose of this study is to investigate the efficiency of business evaluation methods in the Australian energy industry during the periods from 1989 to 2007. The six commonly used business evaluation methods (CAPM, WACC, EVA, P/E ratio, DCF and MetaCapitalism) were selected and compared with the share price in the whole market, listed market and delisted market, to explore which valuation methods were better for evaluating business performance in the Australian energy sector over the long-term. An empirical analysis using linear regression, we find evidence that CAPM is a much better method for listed companies to measure the rate …

How Coviewing Reduces The Effectiveness Of Tv Advertising, Steven Bellman, John R. Rossiter, Anika Schweda, Duane Varan

Faculty of Commerce - Papers (Archive)

In the present study – a naturalistic laboratory experiment – coviewing of TV commercials reduced their effectiveness (delayed proven ad recall) from 63%, obtained by single viewers, to 43%, for both coviewers. During coviewing, the ‘mere presence of another’ apparently distracts each coviewer’s attention from the screen. The reduction in TV ads’ effectiveness due to coviewing is equivalent to the loss from channel-change zapping, which reduces ad recall to 45%. More deleterious but less prevalent modes of digital video recorder-enabled ad avoidance are skip-button zapping, which reduces recall to 35%, and moderately fast zipping (X 8 fast forward), …

Emergency Service Volunteers: A Comparison Of Age, Motives And Values, Julie E. Francis, Michael Jones

Faculty of Commerce - Papers (Archive)

Understanding why volunteers join an emergency service and why they stay is critical to developing more effective recruitment and retention strategies. Subsequently, this study examines the roles of age, motivations and values in satisfaction among New Generation (aged below 35 years) and Traditional Generation (aged 35 years and above) volunteers. The research conducted an online survey of 252 State Emergency Service (SES) volunteers. The results indicate a mix of similarities and differences across the generations. First and foremost though, the primary reasons for joining and staying with the service are the same for both age groups - and those reasons …

Tribes In Personal Finance? The Dave Ramsey Phenomenon, Ciorstan Smark

Faculty of Commerce - Papers (Archive)

Purpose: This paper explores the Dave Ramsey financial planning phenomenon (comprising his syndicated Radio Programs; Books on the New York Times Bestseller List; Twitter and Facebook presence; Program of Live events and seminars) and considers whether this financial planning phenomena meets the criteria set out by Godin (2008, 13) for a "tribe" and by Foucault (1977) for a "disciplinary Institution".

Design/methodology/approach: This paper employs a form of the Socratic or dialogue approach to explore and comment on various aspects of the tribe mentality that is evident in Davey Ramsey phenomenon. The discourse seeks to deconstruct the alignment of the phenomenon …

"Pick-Any" Measures Contaminate Brand Image Studies, Sara Dolnicar, John R. Rossiter, Bettina Grun

Faculty of Commerce - Papers (Archive)

Brand image measures using the typical "pick-any" answer format have been shown to be unstable (Rungie et al., 2005). In the present study, we find that the poor stability results are mainly caused by the pick-any measure itself because it allows consumers to evade reporting true associations. Using a forced-choice binary measure, we find that stable brand attribute associations are in fact present with much higher incidence (70%), thus outperforming both the measures predominantly used in industry (pick-any, 41%) and academia (7-point scale measure, 59%). Under simulated optimal conditions the forced-choice binary measure leads to 90% stability of brand-attribute associations …

Continuance Of Mhealth Services At The Bottom Of The Pyramid: The Roles Of Service Quality And Trust, Shahriar Akter, Pradeep Ray, John D'Ambra

Faculty of Commerce - Papers (Archive)

Continued usage of information systems (or, IS continuance) has proven to be a critical success parameter for ICT implementation at the top of the global economic pyramid. However, there are few studies which have explored continued IS usage at the bottom of the economic pyramid (BOP) though it represents the majority of the world's population. To fill this knowledge gap, this study develops an mHealth continuance model at the BOP framing the impact of two post adoption expectation beliefs (i.e., perceived service quality and perceived trust). This study extends ECM (expectation confirmation model) perspective synthesizing the extant literature on continued …

The Impact Of Pre-School On Adolescents’ Outcomes: Evidence From A Recent English Cohort, Patricia Apps, Silvia Mendolia, Ian Walker

Faculty of Commerce - Papers (Archive)

This paper investigates the relationship between attendance at nursery school and children’s outcomes in adolescence. In particular, we are interested in child cognitive development at ages 11, 14 and 16, intentions towards tertiary education, economic activity in early adulthood, and in a group of non-cognitive outcomes, such as risky health behaviours (smoking, early pregnancy, use of cannabis) and personality traits (feelings and commitments about school; psychological well-being). Using matching methods to control for a very rich set of child’s and family’s characteristics, we find that pre-school childcare largely improves results in cognitive tests at age 11 and 14 and 16, …

Reconciling The Invisible Hand And Innovation, Eduardo Pol

Faculty of Commerce - Papers (Archive)

It is generally agreed that Adam Smith invoked the Invisible Hand to send the message to posterity that a free-market economy is the best form of economic organization. Strictly speaking, the Invisible Hand of Adam Smith is a conjecture about the virtues of a free-market economy. There are three claims in this paper concerning the interpretation of the Invisible Hand conjecture. First, the neoclassical interpretation engenders a conceptual confusion -identified here as the 'double paradox' of the Invisible Hand. Second, the interpretation of Adam Smith's conjecture on the beneficial effects of the free-market economy cannot -and should not- be confined …

Flexible Rasch Mixture Models With Package Psychomix, Hannah Frick, Carolin Strobl, Friedrich Leisch, Achim Zeileis

Faculty of Commerce - Papers (Archive)

Measurement invariance is an important assumption in the Rasch model and mixture models constitute a flexible way of checking for a violation of this assumption by detecting unobserved heterogeneity in item response data. Here, a general class of Rasch mixture models is established and implemented in R, using conditional maximum likelihood estimation of the item parameters (given the raw scores) along with flexible specification of two model building blocks: (1) Mixture weights for the unobserved classes can be treated as model parameters or based on covariates in a concomitant variable model. (2) The distribution of raw score probabilities can be …