Digital Commons Network^™

Tell It Like It Is: The Effects Of Differing Responses To Negative Online Reviews, Carol L. Esmark Jones, Jennifer L. Stevens, Michael Breazeale, Brian I. Spaid

Management Faculty Research and Publications

Negative electronic word‐of‐mouth (eWOM) has a notable impact on a consumer's online purchase decisions and attitude toward a company or product. Despite substantial research examining this phenomenon, little attention has been given to the impact of responses to negative eWOM. The authors examine negative eWOM in the form of online reviews to understand how responses may impact a consumer’s product satisfaction and attitude toward the company. Three studies examine specific aspects of responses, including responder type, attribution, and severity of negative review. Consistent findings across the studies reveal while any response is better than no response, a fellow consumer responding …

Using Case Work As A Pretest To Measure Crisis Leadership Preparedness, Jay L. Caulfield

Management Faculty Research and Publications

Today’s leaders must thrive in a world of turbulence and constant change. Unstable conditions frequently generate crises, emphasizing the need for crisis leadership preparedness, which is missing from many business curricula. Thus, the purpose of this work was to develop a learning module in crisis leadership preparedness. As a baseline measure or pretest, 217 graduate students were asked to analyze two crisis leadership cases during the first week of an entry leadership class. Content analysis provided the method to identify where student analyses fell short. These gaps in learning then informed the creation of student learning objectives. Applying inquiry-based learning, …

Review Of Making March Madness: The Early Years Of The Ncaa, Nit, And College Basketball Championships, 1922–1951, By Chad Carlson, Paul Michael Mcinerny

Management Faculty Research and Publications

No abstract provided.

Employee Stock Ownership And Financial Performance In European Countries: The Moderating Effects Of Uncertainty Avoidance And Social Trust, Saehee Kang, Andrea Kim

Management Faculty Research and Publications

This study investigates how the effect of employee stock ownership on financial performance may hinge on the diverse cultural and societal contexts of European countries. Based on agency and national culture theories, we hypothesize that the positive relationship between employee stock ownership and return on assets (ROA) is stronger in those nations with lower uncertainty avoidance and higher social trust. Using a multisource, time‐lagged, large‐scale dataset of 1,741 firms from 21 countries in Europe, our multilevel, random coefficient modeling analysis found evidence for these hypotheses, suggesting that uncertainty avoidance and social trust serve as important contextual cues in predicting the …

“Dirty” Workplace Politics And Well-Being: The Role Of Gender, Jennica R. Webster, Gary A. Adams, Cheryl Maranto, Terry A. Beehr

Management Faculty Research and Publications

We build and empirically test an integrative model of gender, workplace politics, and stress by integrating social role theory and prescriptive gender stereotypes with the transactional theory of stress. To examine the effect of gender on the relation between exposure to non-sanctioned political influence tactics (NPITs; e.g., self-serving and socially undesirable behaviors such as manipulation and intimidation) and stress outcomes, we employed a daily diary design with 64 employed adults over the course of 12 working days. In support of our hypotheses, exposure to NPITs––that is, “dirty politics”––elicited a threat appraisal that, in turn, related to the activation of negative …

When Firms Learn From Prior Acquisition Experience, Kalin Kolev, Jerayr (John) Haleblian

Management Faculty Research and Publications

Acquisition experience is commonly viewed as an important determinant of subsequent acquisition success. Yet, empirical evidence suggests that acquisition experience may not be positively associated with acquisition performance and could even hurt performance. In this article, we highlight specific practices that facilitate and impede learning from acquisitions and draw implications for managers. In particular, we suggest that managers (1) expand time between acquisitions, (2) implement strong governance mechanisms and top management team diversity, (3) use similar-context experience, (4) avoid herding behavior in acquisitions, and (5) minimize blind reliance on financial advisors to effectively transfer prior acquisition experience into acquisition success.

Multi-Principal Collaboration And Supplier’S Compliance With Codes-Of-Conduct, Emanuela Delbufalo, Marko Bastl

Management Faculty Research and Publications

Purpose

The purpose of this paper is to articulate propositions on how collaborating multi-national corporations (MNCs) can manage their supplier base in order to reduce the risk of suppliers’ non-compliance with shared codes-of-conduct.

Design/methodology/approach

The study utilises a conceptual theory development approach. In doing so, it utilises key tenets of agency theory that are applied in a multi-principal–supplier relationship context and synthesised in a series of propositions.

Findings

The study shows that MNCs have a variety of mechanisms for reducing the risk of suppliers’ non-compliance by decreasing information asymmetry, increasing their bargaining power and simultaneously use of both rewards/sanctions, and …

A Meta-Analytic Review Of Competitive Aggressiveness Research, Margaret Hughes-Morgan, Kalin Kolev, Gerry Mcnamara

Management Faculty Research and Publications

Competitive aggressiveness has been at the center of competitive dynamics literature for decades, however there is no consensus as to its primary drivers and performance consequences. Thus, we present the results of a meta-analysis of the antecedents to and consequences of competitive aggressiveness using three aggressiveness components—competitive volume, complexity, and heterogeneity. Leveraging the awareness, motivation, capability framework as a guide of the drivers of competitive aggressiveness, we find that greater organizational size and age, lower slack resources and prior performance, greater market growth, lower market concentration, and more heterogeneous top management teams lead to more aggressive actions. In addition, we …

Quitting The Boss? The Role Of Manager Influence Tactics And Employee Emotional Engagement In Voluntary Turnover, Christopher S. Reina, Kristie M. Rogers, Suzanne J. Peterson, Jrus Byron, Peter W. Hom

Management Faculty Research and Publications

Employees commonly cite their managers’ behavior as the primary reason for quitting their jobs. We sought to extend turnover research by investigating whether two commonly used influence tactics by managers affect their employees’ voluntary turnover and whether employees’ emotional engagement and job satisfaction mediate this relationship. We tested our hypotheses using survey data collected at two time points from a sample of financial services directors and objective lagged turnover data. Using multilevel path modeling, we found that managers’ use of pressure and inspirational appeals had opposite effects on employee voluntary turnover and that employees’ emotional engagement was a significant and …

Product Recalls: The Effects Of Industry, Recall Strategy And Hazard, On Shareholder Wealth, Michael Bernon, Marko Bastl, Wenqian Zhang, Mark Johnson

Management Faculty Research and Publications

The purpose of this paper is to provide insights into the effects of product recalls on shareholder wealth of manufacturing firms in different supply chains. Previous research examining this phenomenon is largely uni-sectorial and/or does not consider the interplay of hazard, recall strategy and sector. By utilizing the event study method, this study examines investors' reactions to key product recall characteristics: industry, recall strategy and hazard level, on a cross-industry sample of 296 product recall announcements. The results show a significant negative reaction of share values to product recalls and significant differences between industry type and hazard levels. More regulated …

Workplace Contextual Supports For Lgbt Employees: A Review, Meta‐Analysis, And Agenda For Future Research, Jennica R. Webster, Gary A. Adams, Cheryl Maranto, Katina Sawyer, Christian Thoroughgood

Management Faculty Research and Publications

The past decade has witnessed a rise in the visibility of the lesbian, gay, bisexual, and transgender (LGBT) community. This has resulted in some organizational researchers focusing their attention on workplace issues facing LGBT employees. While empirical research has been appropriately focused on examining the impact of workplace factors on the work lives of LGBT individuals, no research has examined these empirical relationships cumulatively. The purpose of this study was to conduct a comprehensive review and meta‐analysis of the outcomes associated with three workplace contextual supports (formal LGBT policies and practices, LGBT‐supportive climate, and supportive workplace relationships) and to compare …

Does “Evaluating Journal Quality And The Association For Information Systems Senior Scholars Journal Basket…” Support The Basket With Bibliometric Measures?, Alex Stewart, John L. Cotton

Management Faculty Research and Publications

We re-examine “Evaluating Journal Quality and the Association for Information Systems Senior Scholars Journal Basket…” by Lowry et al. (2013). They sought to use bibliometric methods to validate the Basket as the eight top quality journals that are “strictly speaking, IS journals” (Lowry et al., 2013, pp. 995, 997). They examined 21 journals out of 140 journals considered as possible IS journals. We also expand the sample to 73 of the 140 journals. Our sample includes a wider range of approaches to IS, although all were suggested by IS scholars in a survey by Lowry and colleagues. We also …

The Impact Of E-Mentoring On Information Technology Professionals, John L. Cotton, Monica Adya

Management Faculty Research and Publications

Our research examines the impact of virtual mentoring, or E-mentoring. We surveyed 133 IT professionals as to their experiences as protégés. We asked them about their mentoring relationships, as well as job and career outcomes, and the extent to which they interacted with the mentor virtually. We predicted that E-mentoring would lead to less effective mentoring relationships, less mentoring satisfaction, and lower career outcomes, and that these effects would be moderated by age (millennial protégés versus older protégés). We found few effects, other than lower satisfaction with E-mentoring relationships. The results suggest that E-mentoring can be as effective as face-to-face …

Trust And Experience In Online Auctions, Terence T. Ow, Brian I. Spaid, Charles A. Wood, Sulin Ba

Management Faculty Research and Publications

This paper aims to shed light on the complexities and difficulties in predicting the effects of trust and the experience of online auction participants on bid levels in online auctions. To provide some insights into learning by bidders, a field study was conducted first to examine auction and bidder characteristics from eBay auctions of rare coins. We proposed that such learning is partly because of institutional-based trust. Data were then gathered from 453 participants in an online experiment and survey, and a structural equation model was used to analyze the results. This paper reveals that experience has a nonmonotonic effect …

Diversity Issues For An Aging Workforce: A Lifespan Intersectionality Approach, Jennica R. Webster, Christian N. Thoroughgood, Katina B. Sawyer

Management Faculty Research and Publications

In this chapter we will take up the topic of age and diversity in the workplace. Our emphasis is on examining diversity in terms of what are generally considered stigmatized minority identities. We will review the literature surrounding both visible (gender, race, social class) and concealable (LGBTQ) stigmatized minority identities and the issues that arise at the intersection of these and age. That is, we will address how age and other stigmatized identities can combine to jointly shape the experiences of employees across their work lives. The chapter will open with an introduction to our topic and then provide an …

Leadership As An Art Within The Context Of Wicked Social Problems, Johnette (Jay) Caulfield

Management Faculty Research and Publications

No abstract provided.

When Leaders Are Not Who They Appear: The Effects Of Leader Disclosure Of A Concealable Stigma On Follower Reactions, Gary A. Adams, Jennica R. Webster

Management Faculty Research and Publications

Two studies examined follower reactions to disclosure of concealable stigma (i.e., transgender identity) by a leader. Using 109 employed participants, Study 1 showed followers rated leaders disclosing a stigma less likable and effective. This effect was both direct and indirect through relational identification with the leader. Using 206 employed participants, Study 2 found when a leader's stigma was involuntarily found out and disclosed later they received lower ratings of likability and effectiveness compared to leaders who voluntarily came out and disclosed earlier. Method (found out vs. came out) and timing of disclosure (later vs. earlier) had direct relationships with ratings …

What Lies Beneath: How Paranoid Cognition Explains The Relations Between Transgender Employees' Perceptions Of Discrimination At Work And Their Job Attitudes And Wellbeing, Christian N. Thoroughgood, Katina B. Sawyer, Jennica R. Webster

Management Faculty Research and Publications

With the recent public gender transitions of celebrities like Caitlin Jenner, greater visibility of transgender characters on television (e.g., Transparent), and controversial laws enacted in some U.S. states and cities banning transgender employees from accessing bathrooms that align with their gender identities, issues of gender expression have been thrust into the national spotlight. In order to promote greater awareness and acceptance of transgender people, greater knowledge of their life experiences is needed. Adding to a small, but growing, body of research on the work experiences of transgender individuals, the goal of the present study is to examine the cognitive …

Information Systems: A House Divided?, Alex Stewart, John Cotton, Monica Adya

Management Faculty Research and Publications

Is the IS discipline a single discipline that focuses on both behavioral (BIS) and technical (TIS) topics, or is it two disciplines split between these orientations? Current opinion emphasizes BIS and reinforces the notion that researchers practice research in disconnected silos as opposed to a relatively continuous web. Such silos do disservice to the diversity of scholarly interests, skew productivity expectations in favor of small subsets of journals that often exclude technical- and decision science-oriented journals, and run the risk of creating self-perpetuating journal groupings. Silos disadvantage IS researchers by making the discipline narrower in comparison to other business disciplines …

Some Things Are Better Left Unseen: Toward More Effective Communication And Team Performance In Video-Mediated Interactions, Martin Hassell, John Cotton

Management Faculty Research and Publications

By default, most video-mediated communication systems show the user his or her own video feed, yet there is no prior research to show if this helps or hinders communication. In general, virtual teams desire richer media to improve team interaction. However, in this case more information may not be helpful. Drawing on Objective Self Awareness theory in social psychology and theories of cognitive overload from communication, hypotheses are proposed concerning how viewing oneself influences virtual team interaction. It is argued that viewing oneself will lead to lower team performance and other negative outcomes. The hypotheses are tested in a laboratory …

Respect In Organizations: Feeling Valued As “We” And “Me”, Kristie M. Rogers, Blake E. Ashforth

Management Faculty Research and Publications

Research suggests that organizational members highly prize respect but rarely report adequately receiving it. However, there is a lack of theory in organizational behavior regarding what respect actually is and why members prize it. We argue that there are two distinct types of respect: generalized respect is the sense that “we” are all valued in this organization, and particularized respect is the sense that the organization values “me” for particular attributes, behaviors, and achievements. We build a theoretical model of respect, positing antecedents of generalized respect from the sender’s perspective (prestige of social category, climate for generalized respect) and proposed …

Partly Cloudy, Scattered Clients: Cloud Implementation In The Federal Government, Elston Steele, Indira Guzman, James Gaskin, Monica Adya

Management Faculty Research and Publications

Since the issuance of a federal mandate in 2010 requiring federal government agencies in the United States of America to immediately shift to a “Cloud First” policy, agencies have struggled to adopt cloud computing. Previous research has examined hindrances to cloud computing adoption across industries in the private sector (Raza et al., 2015, Park and Ryoo, 2012, and Bhattacherjee and Park, 2012). While this research provides important insights on cloud computing adoption in the private sector, it devotes scant attention to challenges of cloud computing adoption in the federal government. This study seeks to fill this gap by examining the …

‘Short Interest Pressure’ And Competitive Behaviour, Margaret Hughes-Morgan, Walter J. Ferrier

Management Faculty Research and Publications

This study introduces and examines a new-to-strategy form of Wall Street pressure – ‘short interest pressure’ – the tension felt by management caused by short sales of the firm's stock. Drawing from a sample of over 5000 competitive actions carried out by competing firms over a 6-year time period, we test whether the level of short interest pressure experienced by the firm in one time period is predictive of properties of the firm's competitive action repertoire in the ensuing time period. Our findings suggest that when faced with short interest pressure firms tend to carry out a higher number of …

Putting The Horse Before The Cart: The Influence Of Trigger Events On Justice Perceptions And Work Attitudes, Bonnie S. O'Neill, John L. Cotton

Management Faculty Research and Publications

To date very little research on organizational justice and work attitudes has focused on what starts the process that leads to these perceptions. A considerable amount of organizational research is focused on the end result (e.g., employees’ perceptions, attitudes, or behaviors), which can become difficult to effectively manage or change after-the-fact in a timely or productive manner (Tekleab et al., 2005). In this paper, two studies are conducted that explore a variety of events employees might notice and how they influence workplace outcomes. Study One explores 16 trigger events from prior research and surveys employees in a manufacturing organization about …

Perception Is Reality: Change Leadership And Work Engagement, Jay L. Caulfield, Anthony Senger

Management Faculty Research and Publications

Purpose

The purpose of this paper is to investigate how employee perceptions of change and leadership might impact work engagement following major organizational change.

Design/methodology/approach

Social media invited US workers recently experiencing major organizational change to anonymously complete a web-based survey requesting qualitative and quantitative responses. Values-based coding and thematic analysis were used to explore qualitative data. Hierarchical and linear regression, and bootstrapped mediation were used to analyze quantitative data.

Findings

Analysis of qualitative data identified employees’ perceptions of ideal change and ideal leadership were well supported in the change leadership literature. Analysis of quantitative data indicated that employee perceptions …

Seeing More Than Orange: Organizational Respect And Positive Identity Transformation In A Prison Context, Kristie M. Rogers, Kevin G. Corley, Blake E. Ashforth

Management Faculty Research and Publications

This paper develops grounded theory on how receiving respect at work enables individuals to engage in positive identity transformation and the resulting personal and work-related outcomes. A company that employs inmates at a state prison to perform professional business-to-business marketing services provided a unique context for data collection. Our data indicate that inmates experienced respect in two distinct ways, generalized and particularized, which initiated an identity decoupling process that allowed them to distinguish between their inmate identity and their desired future selves and to construct transitional identities that facilitated positive change. The social context of the organization provided opportunities for …

A Deeper Look Into The Complex Relationship Between Social Media Use And Academic Outcomes And Attitudes, Martin Hassell, Mary Sukalich

Management Faculty Research and Publications

No abstract provided.

Ambivalence In Organizations: A Multilevel Approach, Blake E. Ashforth, Kristie M. Rogers, Michael G. Pratt, Camille Pradies

Management Faculty Research and Publications

The experience of simultaneously positive and negative orientations toward a person, goal, task, idea, and such appears to be quite common in organizations, but it is poorly understood. We develop a multilevel perspective on ambivalence in organizations that demonstrates how this phenomenon is integral to certain cognitive and emotional processes and important outcomes. Specifically, we discuss the organizational triggers of ambivalence and the cognitive and emotional mechanisms through which ambivalence diffuses between the individual and collective levels of analysis. We offer an integrative framework of major responses to highly intense ambivalence (avoidance, domination, compromise, and holism) that is applicable to …

Rent Appropriation In Strategic Alliances: A Study Of Technical Alliances In Pharmaceutical Industry, Margaret Hughes-Morgan, B. Emery Yao

Management Faculty Research and Publications

Many existing alliance studies have investigated how embedded relations create superior value for organizations. The role of network structure in rent appropriation or pie splitting, however, has been underexplored. We propose that favorable locations in interorganizational networks provide firms with superior opportunities for appropriating more economic benefits from alliances than their partners do. Specifically, we argue that partners’ asymmetric network positions will lead to unequal brokerage positions that promote disparate levels of information gathering, monitoring, and bargaining power, which lead to differing capacities to appropriate value. This in turn results in variations in market performance. We also propose this brokerage …

Development And Validation Of A Rule-Based Time Series Complexity Scoring Technique To Support Design Of Adaptive Forecasting Dss, Monica Adya, Edward J. Lusk

Management Faculty Research and Publications

Evidence from forecasting research gives reason to believe that understanding time series complexity can enable design of adaptive forecasting decision support systems (FDSSs) to positively support forecasting behaviors and accuracy of outcomes. Yet, such FDSS design capabilities have not been formally explored because there exists no systematic approach to identifying series complexity. This study describes the development and validation of a rule-based complexity scoring technique (CST) that generates a complexity score for time series using 12 rules that rely on 14 features of series. The rule-based schema was developed on 74 series and validated on 52 holdback series using well-accepted …