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Strategies For Implementing Critical Success Factors For Improving Information Technology Information Systems’ Performance In Financial Organizations, Sherri L. Williams Jan 2022

Strategies For Implementing Critical Success Factors For Improving Information Technology Information Systems’ Performance In Financial Organizations, Sherri L. Williams

Walden Dissertations and Doctoral Studies

Information technology infrastructure library (ITIL) business leaders lack strategies for implementing critical success factors (CSFs) to promote organizational effectiveness and project success. As a result, ITIL leaders may experience less project success if CSF strategies are not effectively implemented. Grounded in the balanced scorecard (BSC) theory, this qualitative multiple case study aimed to explore strategies ITIL business leaders use to implement CSFs successfully to improve organizational efficiency for project success. The participants comprised five ITIL business leaders in the financial industry located in the southwestern region of the United States who successfully implemented strategies to implement CSFs to improve organizational …


Security Strategies Of Electronic Health Record Systems, Benjamin Gerke Jan 2022

Security Strategies Of Electronic Health Record Systems, Benjamin Gerke

Walden Dissertations and Doctoral Studies

Users of electronic health record (EHR) systems lack data security mechanisms and are at risk of patient data breaches. Grounded in routine activities theory, the purpose of this qualitative case study was to explore strategies information technology security managers in the health care industry use to minimize electronic health record data breaches. The participants were nine information security managers of large, medium, and small health care organizations in the Midwest United States. Data collection included semistructured interviews and organizational documents. Through methodological triangulation, three themes emerged: (a) requirements based on government and organizational regulations, (b) implementation of best practice industry-standard …


Modernization Of Legacy Information Technology Systems, Rabie Khabouze Jan 2022

Modernization Of Legacy Information Technology Systems, Rabie Khabouze

Walden Dissertations and Doctoral Studies

Large enterprises spend a large portion of their Information Technology (IT) budget on maintaining their legacy systems. Legacy systems modernization projects are a catalyst for IT architects to save cost, provide new and efficient systems that increase profitability, and create value for their organization. Grounded in sociotechnical systems theory, the purpose of this qualitative multiple case study was to explore strategies IT architects use to modernize their legacy systems. The population included IT architects in large enterprises involved in legacy systems modernization projects, one in healthcare, and one in the financial services industry in the San Antonio-New Braunfels, Texas metropolitan …


Strategies Business Leaders Use To Mitigate Online Credit Card Fraud, Clarissa Rosario-Tavarez Jan 2022

Strategies Business Leaders Use To Mitigate Online Credit Card Fraud, Clarissa Rosario-Tavarez

Walden Dissertations and Doctoral Studies

Online credit card fraud targeting banks, customers, and businesses costs millions of U.S. dollars annually. Online business leaders face challenges securing and regulating the online payment processing environment. Grounded in the situational crime prevention theory, the purpose of this qualitative multiple case study was to explore strategies online business leaders use to mitigate the loss of revenue caused by online credit card fraud. The participants comprised five online business leaders of an organization in the Southwest of the United States, who implemented strategies that successfully mitigated revenue losses due to online credit card fraud. The data were collected from semistructured …


Exploring Implementation Strategies Of Iot Technology In Organizations: Technology, Organization, And Environment, Khanhhung Hoang Pham Jan 2022

Exploring Implementation Strategies Of Iot Technology In Organizations: Technology, Organization, And Environment, Khanhhung Hoang Pham

Walden Dissertations and Doctoral Studies

AbstractAfter organizations successfully adopt the internet of things (IoT) technology, many corporate information technology (IT) leaders face challenges during the implementation phase. Corporate IT leaders' potential failures in implementing IoT devices may impede organizations from integrating IoT solutions and promoting business benefits. Grounded in technology-organization-environment (TOE) theory, the purpose of this qualitative, pragmatic inquiry study was to explore strategies that corporate IT leaders use to implement IoT technology in their organizations. The participants were six corporate healthcare IT leaders who successfully used implementation strategies for implementing IoT solutions for their organizations. Data were collected using semistructured interviews and industry security …


Factors Influencing The Effectiveness Of Managing Human–Robot Teams, Theodore B. Terry Jan 2022

Factors Influencing The Effectiveness Of Managing Human–Robot Teams, Theodore B. Terry

Walden Dissertations and Doctoral Studies

Certain factors can influence the capabilities of a robot–human team by affecting their social and behavioral dynamics in a work environment. But these factors were not known due to the progressive nature of human–robot partnerships and a lack of peer-reviewed literature on the topic. This e-Delphi study aimed to identify and understand these unknown influential factors based on the participants’ insights. The overarching research question asked about the need to determine factors that might influence the effectiveness of managing human-robot teams. The basis for the conceptual framework for this study was the theory of communication used in organizational management. Twelve …


Successful Strategies For Adopting Electronic Medical Records Systems At Hospitals, Vazi Okhandiar Jan 2022

Successful Strategies For Adopting Electronic Medical Records Systems At Hospitals, Vazi Okhandiar

Walden Dissertations and Doctoral Studies

Some healthcare leaders lack strategies to successfully implement electronic medical record (EMR) systems to improve patient care efficiency and effectiveness. Grounded in the technology acceptance model, the purpose of this qualitative multiple case study was to explore strategies healthcare leaders use to implement EMR systems. The participants comprised five healthcare leaders who implemented EMRs in U.S. hospitals. Data were collected using semistructured interviews, government websites, and relevant documents and analyzed using Yin’s five-step data analysis method. Three themes emerged: (a) adequate training, (b) workflow analysis, and (c) technical support. A key recommendation is for management to provide customized training to …


Exploring Critical Success Factors For Implementing It Modernization Systems In Michigan State Agencies, Luc Armand Kamdem Jan 2022

Exploring Critical Success Factors For Implementing It Modernization Systems In Michigan State Agencies, Luc Armand Kamdem

Walden Dissertations and Doctoral Studies

Since 2001, most government organizations’ IT modernization programs had failed because of ineffective implementation strategies from IT leaders. The research problem was the absence of effective strategies to modernize IT legacy systems. The purpose of this qualitative single case study was to explore effective IT modernization strategies to revolutionize IT legacy systems. The researcher sought to answer how organizations create effective strategies to modernize IT legacy systems. The study used purposeful sampling, including 13 IT leaders, IT technicians, and customers based on their experience in implementing successful IT modernization programs’ strategies. Data were collected using semi-structured interviews and agency documentation. …


Equipment Rental Companies Leaders’ Customer Retention Strategies, Katrell Shalaine Mcneil Jan 2022

Equipment Rental Companies Leaders’ Customer Retention Strategies, Katrell Shalaine Mcneil

Walden Dissertations and Doctoral Studies

Equipment rental business leaders that employ inadequate customer retention strategies negatively impact organizations’ performance and profitability. Improved customer retention strategies might improve key customer retention and increase market share. Grounded in the customer retention management theory, the purpose of this qualitative multiple case study was to explore strategies rental leaders use to retain customers. Participants were 10 equipment rental leaders from the Southwest Region of the United States that successfully retained their key customers through effective customer retention strategies. Data were collected using semistructured interviews and a review of materials from organizational websites regarding customer order fulfillment and technology. Through …


Optimal Domotic Systems Based On Archival Data Trend Analysis, Bettina Yvette Moore Jan 2022

Optimal Domotic Systems Based On Archival Data Trend Analysis, Bettina Yvette Moore

Walden Dissertations and Doctoral Studies

Domotics is the integration of technology into building systems. Due to the rapid growth in the use of domotic systems in recent years, the industry is struggling to establish consistency and standardization. The purpose of this archival-based qualitative case study was to identify current trends and patterns in scholarly domotic research to create an instrument to evaluate domotic systems and domotic interrelationships using bibliometric searches. The facilities management and modeling system provided the framework for the study. Archival research data were examined to identify trends and patterns in domotic research and provide visualization of domotic relationships through technology trajectory mapping …


Use Of Human–Computer Interaction Devices And Web 3.0 Skills Among Engineers, Dr. Robbie L. Walker Jan 2022

Use Of Human–Computer Interaction Devices And Web 3.0 Skills Among Engineers, Dr. Robbie L. Walker

Walden Dissertations and Doctoral Studies

Despite massive company investments in human–computer interaction devices and software, such as Web 3.0 technologies, engineers are not demonstrating measurable performance and productivity increases. There is a lack of knowledge and understanding related to the motivation of engineers to use Web 3.0 technologies including the semantic web and cloud applications for increased performance. The purpose of this quantitative correlational study was to investigate whether the use of human–computer interaction devices predict Web 3.0 skills among engineers. Solow’s information technology productivity paradox was the theoretical foundation for this study. Convenience sampling was used for a sample of 214 participants from metropolitan …


Relationship Between Vendor/Client Complementarity, Vendor Technology Maturity, Vendor Financial Stability, And It Outsourcing Project Outcomes, Everton A. Wilson Jan 2022

Relationship Between Vendor/Client Complementarity, Vendor Technology Maturity, Vendor Financial Stability, And It Outsourcing Project Outcomes, Everton A. Wilson

Walden Dissertations and Doctoral Studies

Business and IT leaders in financial services are concerned with the limited benefits they are reaping from information technology outsourcing (ITO) projects, despite continued heavy investments in ITO. Grounded in the transaction cost, agency, and resource-based view theories, the purpose of this quantitative correlational study was to examine the relationship between vendor/client complementarity, vendor technology maturity, vendor financial stability, and ITO success. Participants were 65 business and IT leaders in financial institutions engaged in ITO projects. The result of the multiple linear regression was significant, F(3, 61) = 4.845, p = .004, R2 = .192. In the final analysis, vendor/client …


Strategies That Improve Ux (User Experience) Design Through Product Innovation, Jibing Zhao Jan 2022

Strategies That Improve Ux (User Experience) Design Through Product Innovation, Jibing Zhao

Walden Dissertations and Doctoral Studies

User Experience (UX) design improvement can alter business results. Information technology (IT) company leaders are concerned with UX design improvement, as it is the number one indication of product innovation success and user satisfaction. Grounded in Christensen’s disruptive innovation theory, the purpose of the qualitative single case study was to explore strategies IT company leaders and UX designers used to identify critical UX design elements that lead to improved product innovations. The participants were five IT company leaders and a focus group of four UX designers employed by a sizeable telecom organization in Beijing, China. The data were collected from …


Strategies For Adoption Of Innovative Information Technology For Business Performance Improvement, James Melvin Smith Jan 2022

Strategies For Adoption Of Innovative Information Technology For Business Performance Improvement, James Melvin Smith

Walden Dissertations and Doctoral Studies

Business leaders do not often consider investing in informational technology (IT) to increase performance. These business leaders lack knowledge of innovative IT adoption strategies to expand their revenue and reduce costs to sustain a competitive advantage. Grounded in the technology-organization-environment (TOE) theory, the purpose of this qualitative multiple case study was to explore IT innovation adoption strategies business leaders use to increase performance. The participants were four successful business leaders selected from finalists for international entrepreneurial awards presented annually in the Mid-Atlantic region of the United States. The data were collected using semistructured telephone interviews, media releases, and online publications. …


Information Systems Management And Sustainable Urban Development: A Case Study, Endris A. Suraj Jan 2022

Information Systems Management And Sustainable Urban Development: A Case Study, Endris A. Suraj

Walden Dissertations and Doctoral Studies

Sustainable Urban Development of Ethiopia lacks strategies to implement information systems management (ISM). Lacking appropriate ISM implementation has influenced the government’s plan on the four indicators of urban sustainability - Water, Air, Climate Change, and Population Growth. Grounded in the conceptual frameworks of Technology Acceptance Model (TAM) and Diffusion Of Innovation (DOI), the purpose of this qualitative single case study aims to explore ISM for sustainable urban development in Ethiopia. The participants were 12 Development Associates (DAs) who have been participating in implementing of ISM. Data was collected through a one-to-one interview, National documents, the Environmental Protection Office of Ethiopia, …


Successful Information Technology Project Process Management Best Practices, Jude Oderaa Orazulike Jan 2022

Successful Information Technology Project Process Management Best Practices, Jude Oderaa Orazulike

Walden Dissertations and Doctoral Studies

Globally, most information technology projects (ITPs) are reported as unsuccessful. Poor project management practices have consistently been identified as the leading cause of ITP failures. However, ITP practitioners manage project processes in diverse ways without clear guiding principles in terms of what does or does not work in practice for success. Process management practices in projects were explored in this grounded theory qualitative study from a systems theory perspective. The purpose was to understand from project practitioners' experiences what guiding principles potentially influenced ITPs to success. These experiences were then analyzed to develop a theory describing how to best use …


Analyzing Secure Access Strategies To Protect Clinical-Information Systems In The Healthcare Industry, Manjit S. Kang Jan 2022

Analyzing Secure Access Strategies To Protect Clinical-Information Systems In The Healthcare Industry, Manjit S. Kang

Walden Dissertations and Doctoral Studies

Securing patient health records within cloud-based health records is a critical security challenge for hospitals and healthcare organizations. Some information technology (IT) leaders working in the U.S. healthcare industry or hospitals are concerned with their patient cloud-based health records due to data breaches in their healthcare systems. Grounded in the task technology fit theory, the purpose of this qualitative pragmatic inquiry study was to explore strategies healthcare information leaders use to implement security procedures to protect patient health records on private cloud-based clinical information systems (CIS). The participants were six IT managers in metropolitan San Francisco Bay healthcare facilities. The …