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Gaming and Casino Operations Management Commons

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All Articles in Gaming and Casino Operations Management

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Glass Ceilings & Leaky Pipelines: Gender Disparity In The Casino Industry, Toni Repetti, Shekinah L. Hoffman 2018 University of Nevada, Las Vegas

Glass Ceilings & Leaky Pipelines: Gender Disparity In The Casino Industry, Toni Repetti, Shekinah L. Hoffman

UNLV Gaming Research & Review Journal

While women account for over half the hospitality workforce there is a gap in leadership positions. This study evaluates 10,950 management positions in 972 United States commercial and Native American casinos, as of December 2016. The results show women hold 35.5% of manager and above positions. Women lead in departments such as human resources, public relations, and sales and events, but lag in casino operations management. This demonstrates horizontal occupational segregation. The results also indicate women represent 46.7% of managers, but significantly less of executive leadership. Women held only 19.4% of owner, president, and chief positions ...


Christianity And Gambling: An Introduction, Massimo Leone 2018 University of Turin

Christianity And Gambling: An Introduction, Massimo Leone

Occasional Papers

Religions hold complex relations with games and, in particular, with gambling. The article focuses on Christianity. On the one hand, the history of this religion shows a tendency to condemn games as source of distraction from spiritual rectitude and to stigmatize gambling, above all, as opening to metaphysical randomness and, as a consequence, as challenge to the idea of divine omniscience. On the other hand, Christianity has also sought to reinterpret games, and even gambling, as possible occasion for moral improvement and as useful distraction from the hardship of monastic life. A theological perspective that reaches its peak in Thomas ...


Ninth Island, Las Vegas: Hawaiian Gaming Tourism And The California Hotel, Cynthia Van Gilder, Dana Herrera 2018 Saint Mary's College of California

Ninth Island, Las Vegas: Hawaiian Gaming Tourism And The California Hotel, Cynthia Van Gilder, Dana Herrera

Occasional Papers

Many people do not realize that Las Vegas, Nevada is home to a unique niche tourism: it is overwhelmingly the vacation destination of choice for residents of the state of Hawai’i, even affectionately termed the “Ninth Island.” Many credit the strong Hawaiian interest in Las Vegas to the fact that there is no legal gaming in the state of Hawai’i, however, data indicates that it is not just the opportunity to gamble that bring Hawaiian tourists here, but also the specifc amenities and experience offered at one particular hotel and casino, The California Hotel. Nicknamed “The Cal,” this ...


A Quantitative Correlational Study Between Transformational Leadership Behavior And Job Satisfaction Among California Card Room Casino Employees, Lydell H. Hall 2018 Brandman University

A Quantitative Correlational Study Between Transformational Leadership Behavior And Job Satisfaction Among California Card Room Casino Employees, Lydell H. Hall

Dissertations

Purpose: This study had two purposes. The first purpose was to determine if there is a correlation between transformational leadership behavior exhibited by the leadership team and job satisfaction among California card room casino employees. The second purpose of this study was to determine if there is a correlation between transformational, transactional, or laissez-faire leadership styles exhibited by the leadership team and job satisfaction among California card room casino employees.

Methodology: This quantitative, non-experimental, correlational study involved utilizing two Likert-type scale survey instruments to measure leadership styles and employee job satisfaction. Data was collected from 127 card room casino employees ...


An Exploratory Study In To The Money Laundering Threats, Vulnerabilities, And Controls Within The Uk Bookmaker Sector, With A Specific Focus On Fixed-Odds Betting Terminals, Kane Pepi 2018 University of Central Lancashire

An Exploratory Study In To The Money Laundering Threats, Vulnerabilities, And Controls Within The Uk Bookmaker Sector, With A Specific Focus On Fixed-Odds Betting Terminals, Kane Pepi

UNLV Gaming Research & Review Journal

The purpose of this exploratory study was to generate an understanding in to the money laundering threats, vulnerabilities and controls found within UK betting shops, with a direct focus on the exponential growth of Fixed-Odd Betting Terminals. Qualitative research methods facilitated eight semi-structured interviews with key stakeholders linked to the gambling and/or money laundering sphere. This included the Gambling Commission, Campaign for Fairer Gambling, an ex-Head of Security and Safety at a major bookmaker, and five regular Fixed-Odd Betting Terminal users. The interviews were recorded, transcribed and coded for thematic analysis, subsequently resulting in the emergence of four interesting ...


Glossary Of Business Evidence, Paul C. Boyd 2018 Johnson & Wales University - Providence

Glossary Of Business Evidence, Paul C. Boyd

MBA Faculty Conference Papers & Journal Articles

No abstract provided.


The Impact Of Casino Revenue-Sharing On Tourism Efforts In Niagara Falls Usa: 2006-2016, Anthony L. Astran 2017 State University of New York College at Buffalo - Buffalo State College

The Impact Of Casino Revenue-Sharing On Tourism Efforts In Niagara Falls Usa: 2006-2016, Anthony L. Astran

Public Administration Master’s Projects

This qualitative case study examines the intersection of a Native-owned casino, revenue-sharing with its host community, and the impact of tourism marketing efforts vis-à-vis funds provided to the community’s tourism agency. Specifically, this report studies downtown Niagara Falls USA from the time period between 2006 and 2016, and seeks to determine whether and how funds from Seneca Niagara Resort & Casino boosted tourism marketing efforts by Niagara Tourism & Convention Corporation (NTCC). Background research and a series of elite interviews with city officials and tourism agency leaders uncovered overall positivity in terms of growth in Niagara Falls USA’s tourism efforts ...


Entry Fees As A Responsible Gambling Tool: An Economic Analysis, Kahlil Philander 2017 Washington State University

Entry Fees As A Responsible Gambling Tool: An Economic Analysis, Kahlil Philander

UNLV Gaming Research & Review Journal

Entry fees or levies have received increased interest as a responsible gambling tool and have been implemented or proposed in an increasing number of jurisdictions. Using comparative statics, this study applies economic theory to understand the distributional consequences of entry fees on players with and without gambling related problems. Overall, it appears that there is relatively weak theoretical support for entry fees’ use as responsible gambling tool as they primarily distort the demand of more price sensitive recreational gamblers. This creates a potentially large dead weight loss in the economy, and likely increases the share of revenue from players with ...


Comparing The Professionalization Of Pro Gamblers And Pro Video Game Players, Mark R. Johnson 2017 Goldsmiths College, University of London

Comparing The Professionalization Of Pro Gamblers And Pro Video Game Players, Mark R. Johnson

Occasional Papers

This paper explores the lives and practices of professional gamblers and professional video game players. Although both sets of individuals earn their incomes through games and other broadly “playful” practices, the work identifies four significant differences in their careers and what the “everyday” of these individuals looks like. Firstly, in terms of the nature of “skill” required to progress in these careers, and how these players reflect on and understand their own skill; secondly, the role of money and “money management” in their lives, and the different rhythms of financial gain, and potentially loss; thirdly, the observation that whereas almost ...


The Pr Of Csr For The Casino Industry: A Review Of Challenging Corporate Social Responsibility: Lessons For Public Relations From The Casino Industry, Andrew B. Gustafson 2017 Creighton University

The Pr Of Csr For The Casino Industry: A Review Of Challenging Corporate Social Responsibility: Lessons For Public Relations From The Casino Industry, Andrew B. Gustafson

UNLV Gaming Research & Review Journal

This is a review of Jessalynn Strauss' recent book, Challenging Corporate Social Responsibility: Lessons for Public Relations from the Casino Industry. Through an analysis of Casino’s CSR practices, Strauss raises some serious concerns about this alignment between CSR and PR, and provides reasons to doubt whether SCR done for strategic bottom line interests rather than purely ethical reasons will consistently accomplish what the casinos set out to achieve.


The Free-Play Tax Deduction Debate: How Academic Research Can Help, Anthony F. Lucas, Katherine Spilde 2017 UNLV

The Free-Play Tax Deduction Debate: How Academic Research Can Help, Anthony F. Lucas, Katherine Spilde

UNLV Gaming Research & Review Journal

Free-play is the primary play incentive for slot players in many jurisdictions, with some campaigns eclipsing $50 million in annual redemptions. The efficacy of these incentives remains questionable at best, creating some contentious tax policy issues. Operators want to deduct the face value of these offers from taxable gaming win, based in part on the assumption that they expand the tax base; however, many regulators and taxing authorities question this claim. Any failure to fully recover redeemed free-play creates a deduction that is partially funded by tax payers. Arguments on both sides of this complex tax policy issue are thoroughly ...


Foreign Exchange Rate Effect On International Gaming Demand: An Examination From An Upscale Las Vegas Casino, Myongjee Yoo, Ashok K. Singh, Kasra Ghaharian 2017 California State Polytechnic University - Pomona

Foreign Exchange Rate Effect On International Gaming Demand: An Examination From An Upscale Las Vegas Casino, Myongjee Yoo, Ashok K. Singh, Kasra Ghaharian

UNLV Gaming Research & Review Journal

Las Vegas has developed into one of the world’s top tourist destinations, and the international market has become a vital stream of the city’s revenue. The objective of this study was to understand the foreign exchange rate as a determinant for international gaming demand in the Las Vegas gaming industry. This study applied the econometric modeling method of panel data analysis to secondary data originated from a Las Vegas Strip casino property. This study attempted to validate the foreign exchange effect through empirical investigation. Results of this study showed that foreign exchange rate has an impact on international ...


Of The Rat Pack, Ashtrays, Cocktail Napkins, And Grateful Losers: The Making Of The Las Vegas Experience As A Historical Process In The 20th Century, Paul Franke 2017 International Max Planck Research School

Of The Rat Pack, Ashtrays, Cocktail Napkins, And Grateful Losers: The Making Of The Las Vegas Experience As A Historical Process In The 20th Century, Paul Franke

Occasional Papers

This paper explores how Las Vegas casino executives have successfully produced a unique gaming experience. From the 1950s onwards they were able to use architecture, entertainment and business practices to link games of chance with a specific consumption experience for players. It will examine what sets the Las Vegas consumption experience apart from other gaming locations, what it consisted of, and how it was produced by the casinos. It also investigates how people between the 1950s and 1980s perceived and consumed the Las Vegas experience. Drawing from these observations the paper argues that the special of Las Vegas in gaming ...


How Anti-Corruption Policy Of Mainland China Affects Macau Gaming Industry, Fanli Zhou 2017 Iowa State University

How Anti-Corruption Policy Of Mainland China Affects Macau Gaming Industry, Fanli Zhou

Graduate Theses and Dissertations

Macau has grown to become one of the famous gambling centers around the world. However, China’s anti-corruption policy challenged Macau and led Macau to a significant gaming revenue decline. This study applied seasonal autoregressive integrated moving average (SARIMA) with intervention analysis to examine Macau’s quarterly gross gaming revenue, VIP baccarat revenue, and slot coin-in revenue from the first quarter of 2005 and last quarter of 2016 and determined the Macau gaming industry was affected by the anti-corruption policy. SARIMA models on three-time series were fitted by SAS time series forecasting system. The results showed that gross gaming revenue ...


Forgotten Femmes, Forgotten War: The Kim Sisters’ Disappearance From American Screen And Scene, Danielle Seid 2016 University of Oregon

Forgotten Femmes, Forgotten War: The Kim Sisters’ Disappearance From American Screen And Scene, Danielle Seid

Occasional Papers

This paper explores the performance history of the Korean girl group The Kim Sisters, once highly visible racial icons, within the social and cultural context of 1960s Cold War America and popular entertainment culture. The Kim Sisters’ disappearance from American screen and scene raises questions about public memory of the Korean War, the status of Asian American performers in popular entertainment industries, and shifting attitudes about race, gender, and sexuality in the 1960s. Focusing in particular on the production and reception of their feminine beauty on stage and television, this paper highlights the Kims’ early years in the newly-formed Republic ...


Budd Revisited - Gambling In Great Britain 15 Years On, Daniel Waugh Mr 2016 University of Nevada, Las Vegas

Budd Revisited - Gambling In Great Britain 15 Years On, Daniel Waugh Mr

UNLV Gaming Research & Review Journal

In 2000, Sir Alan Budd, the noted economist was asked by the British Government to chair a review of the nation’s gambling laws. The resulting ‘The Report of the Gambling Review Body’ (referred to here as ‘The Budd Report’ or ‘Budd’) was published a year later and provided a blueprint for how gaming and betting would subsequently be regulated under a major new piece of legislation - the Gambling Act 2005 (the ‘2005 Act’ or the ‘Gambling Act’).

The work of the Gambling Review Body (the ‘Review Body’) was undertaken at considerable expense and effort – more than 200 submissions were ...


Forecasting Casino Gaming Traffic With A Data Mining Alternative To Croston’S Method, Barry E. King 2016 Butler University

Forecasting Casino Gaming Traffic With A Data Mining Alternative To Croston’S Method, Barry E. King

UNLV Gaming Research & Review Journal

Other researchers have used Croston’s method to forecast traffic at casino game tables. Our data mining alternative to Croston’s method more accurately forecasts gaming traffic using the rich databases that are frequently available at casinos. A more accurate forecast will allow for better planning of staffing on the casino floor.


Customer Retention: Reducing Online Casino Player Churn Through The Application Of Predictive Modeling, Eunju Suh, Matt Alhaery 2016 Florida International University

Customer Retention: Reducing Online Casino Player Churn Through The Application Of Predictive Modeling, Eunju Suh, Matt Alhaery

UNLV Gaming Research & Review Journal

With the potential expansion of legalized online gaming in the United States as well as in the global market, customer retention is critical to the continued growth and success of an online casino. While customer churn prediction can be an essential part of customer retention efforts, it has received very little attention in the gaming literature. Using historical online gaming data, this study examines whether player churn (attrition) can be predicted through an application of a decision tree data mining algorithm called Exhaustive CHAID (E-CHAID). The results of this empirical study suggest that the predictive model based on the E-CHAID ...


Contextualizing Indian Gaming For The National Gambling Impact Study Commission, Laurie Arnold 2016 Gonzaga University

Contextualizing Indian Gaming For The National Gambling Impact Study Commission, Laurie Arnold

Occasional Papers

This paper discusses the Indian Gaming Subcommittee of the National Gambling Impact Study Commission (NGISC). It illustrates the efforts tribes made to educate members of the NGISC about the positive impacts of Indian casino gaming, and it also highlights the resistance tribes faced from the NGISC.


Identifying Opportunities To Inform And Inspire: Tribal Casino Employee Perceptions Of Tribal Self Sufficiency And Philanthropy, Sandra Sun-Ah Ponting Dr, Jess Ponting, katherine spilde 2016 San Diego State University

Identifying Opportunities To Inform And Inspire: Tribal Casino Employee Perceptions Of Tribal Self Sufficiency And Philanthropy, Sandra Sun-Ah Ponting Dr, Jess Ponting, Katherine Spilde

UNLV Gaming Research & Review Journal

While the business case for employee engagement and satisfaction is well documented in the service profit chain and the cost savings of employee retention are easily quantified, the means to achieving these related goals in the casino industry is not well known. The pathway to employee engagement and satisfaction is even less well known in the tribal government gaming industry. This paper finds that employees in casinos that are owned by tribal governments in the United States find particular pride in sharing the tribal government’s self-sufficiency, community engagement, and philanthropic activities with casino guests, who often wonder “where the ...


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