Gaming and Casino Operations Management Commons^™

How Bill Eadington Changed Our Lives, David G. Schwartz

UNLV Gaming Research & Review Journal

Since Bill Eadington’s death in February, we’ve come to appreciate just how influential a figure he is in today’s gaming studies world. Hundreds of academics, regulators, and gaming industry professionals have shared their stories of “How Bill Eadington changed my life.”

Examining The Link Between Poker Room Business Volume And Gaming Activity In Slot And Table Games: A Closer Look At A Key Assumption In The Full Service Theory, Anthony F. Lucas

UNLV Gaming Research & Review Journal

Results from three different Nevada hotel-casinos failed to support the popular notion that poker rooms drive business to the slot and table game areas of the casino floor. This result not only questions the validity of a key and somewhat bold operating assumption, it casts a shadow of doubt on the broader Full Service Theory, as applied to the casino floor. Additionally, this work extends Ollstein (2006) by empirically examining the relationships between the daily business volumes of poker rooms and both critical gaming centers (i.e., slots and table games). Five of six key results question the wisdom of ...

A Diagnosis Of Inherent Problems In Enhancing Service Quality Through Internal Marketing And Organizational Identification In Macau And Singapore Casinos, Sudhir H. Kale, Sangita De

UNLV Gaming Research & Review Journal

With spectacular growth in demand since opening the market to foreign competition, executives within the Macau casino industry have focused their attention on enhancing capacity and opening new casino properties. Meanwhile, the Singapore casino market, barely two years old, has already produced revenues comparable to the Las Vegas Strip. Despite stellar past successes, the long-term scenario for the casino industry in both Macau and Singapore could spell trouble. Specifically, service quality stands to suffer because operators have not devoted adequate thought to their service culture and internal marketing strategy. With overall capacity in Asia slated to increase significantly in the ...

Economic Evidence On The Effects Of The Indian Gaming Regulatory Act On Indians And Non-Indians, Katherine Spilde Ph.D., Jonathan B. Taylor

UNLV Gaming Research & Review Journal

When Congress passed the Indian Gaming Regulatory Act (IGRA) in 1988, some tribal leaders perceived the state compacting provision required for casino-style gaming on tribal lands as an erosion of tribal sovereignty that could undermine their early economic development successes and disrupt a precariously successful federal-tribal relationship with regard to tribal self-determination.

In hindsight, however, the substantial growth and myriad positive impacts of the first twenty years of tribal gaming under IGRA reveal the ways that the federal regulatory framework laid out in the law resolved numerous legal dilemmas that had plagued tribal gaming expansion. It is now clear that ...

The Finance And Marketing Dilemma: Do Promotional Allowances Actually Increase Revenue And Profits For Atlantic City Casinos?, Toni Repetti

UNLV Gaming Research & Review Journal

Casinos offer free items to attract new guests or to reward their loyal customers. Casino management and marketing personnel believe these promotional allowances are necessary to maintain customers and to increase revenue. Three regression models are run to determine if promotional allowances increase gross revenue, net revenue, and gross operating profit for Atlantic City casinos. Results show that with a $1 increase in promotional allowances there is a significant increase of $4.53 in gross revenue, $3.53 in net revenue, and $1.29 in gross operating profit. These results will help management better understand the effect of offering complimentaries ...

Pyramids To Players Clubs: The Battle For Competitive Advantage In Las Vegas, Oliver Lovat

Occasional Papers

The evolution of the Las Vegas casinos from owner operator to the institutionally financed and corporately managed casino-resort has been the predominant feature of the evolution of the US Gaming market in the past 30 years. This paper examines the strategic frameworks used by Las Vegas casino resorts and identifies the drivers for competitive advantage moving forward.

Perfecting The Table Games Dealer: Improving Initial Table Games Dealer Training Curriculum To Create More Versatile Gaming Employees, Bama Varsanyi

UNLV Theses/Dissertations/Professional Papers/Capstones

Casinos are hospitality operations in which a gaming experience is offered to guests in addition to general hospitality services. To create stable, high-quality guest services while generating satisfactory guest experiences, casinos rely significantly on the skills of their front-line employees. The initial training before employees begin to work in a live-gaming casino environment is crucial. It gives them the basic knowledge to be able to perform their tasks proficiently and deliver the required guest-service standards to all patrons during live gaming sessions. Table games dealers are the primary front-line employees in a table game operation, they receive majority of their ...

The Internet Gaming Industry For Newbies, Cory Nebel

UNLV Theses/Dissertations/Professional Papers/Capstones

The United States internet gaming industry is one which, while many people are aware of its existence, very few fully understand. There remains a tremendous amount of confusion amongst the American public regarding whether or not gambling online in the U.S. is a legal activity. While most would claim to have heard reports that U.S. internet gambling is against the law, just as many people are able to quickly reference both friends and family who regularly gamble online. Through the use of secondary research, this paper will explore a wide range of pre-existing literature on both the internet ...

The Shifting Of The Las Vegas Tourism Industry: A Historical Perspective On Management And Resort Revenues, Eden Mccallister

UNLV Theses/Dissertations/Professional Papers/Capstones

Las Vegas has been internationally recognized as the entertainment capital of the world. Whether it is top dollar luxury, world class fine dining, or vibrant night life that one seeks, Las Vegas certainly has something for everyone. The latter half of the 20th century has shown the city unprecedented arenas of success, but with intense global competition on the rise, it is clear that Las Vegas is no longer the only major player in the game. The turn of the 21st century has brought a new wave of economic challenges, and though Las Vegas has adapted over the years with ...

Casino Hosting: Back To The Basics, Jessica L. Hobbs

UNLV Theses/Dissertations/Professional Papers/Capstones

The heart and soul of Las Vegas has always been the casino industry. People from all over the world have traveled many miles to put their money on the line in the hopes of hitting the jackpot or just to see the “adult playground” so many have spoken of and viewed in multiple movies. In the 21st century the Las Vegas casino industry has competition popping up across the country and all over the world. These new casinos put intense pressure on Las Vegas to attract the “whales” and high rollers to the casinos on the Las Vegas strip. Many ...

Composite Ordinal Forecasting In Horse Racing - An Optimization Approach, Alan Tse, Chan-Ieong Chan

UNLV Gaming Research & Review Journal

Using horse racing data in Hong Kong as an example, this paper looks into the properties of an optimization model for making composite ordinal forecasts based on minimization of the absolute error of the joint distribution of the errors of twelve forecasters of race outcomes. It was found that the optimization model is not only sound theoretically, but it is also robust, and can handle situations when data are sparse.

A Typology Of Technology Applications To Expedite Gaming Productivity, Leslie E. Cummings

UNLV Gaming Research & Review Journal

No abstract provided.

Competing Forces In Sustainable Gambling: Towards A Balanced Approach, Nerilee Hing

UNLV Gaming Research & Review Journal

Social responsibility in gambling is increasingly becoming both a policy issue for governments and industries, and a management issue for gambling operators. While many legalized commercial gambling operators adopt a purely economic orientation to their business, non-profit, charity gambling operators tend to focus on the social benefits of their activities. This paper argues that neither a purely economic nor social orientation to gambling is sustainable in the long-term, but that a balance between the two is needed. A well accepted model of corporate social responsibility is adapted to illuminate the competing forces at work in achieving sustainable gambling, and to ...

Commercial Casino Gaming In The United States: A Jurisdictional Analysis Of Gaming Taxes, Licenses, And Fees, Darren A. Prum, Shannon Bybee

UNLV Gaming Research & Review Journal

No abstract provided.

A Market Analysis Of The Family Market In Las Vegas, Lawrence Dandurand

UNLV Gaming Research & Review Journal

The family market in Las Vegas is controversial. However, it already exists. It represents 8 percent of the total Las Vegas visitor market. Empirical data, based on a random sample of2,400 visitors to Las Vegas, are analyzed to provide information relevant to business strategy and public policy development. Research findings indicate significant differences between the family market and other markets.

A Bit Of History: Nevada Gambling Legalized

UNLV Gaming Research & Review Journal

We are referring to the original legislation not the current status of the law.

Research Note: Forecasting Macau's Gaming Revenue And Its Seasonality, Ipkin Anthony Wong

UNLV Gaming Research & Review Journal

The gaming literature has identified a number of factors that have driven the growth of Macau's casino industry. At the same time, however, questions remain as to future prospects for the growth of the enclave's gaming revenue- and specifically, whether this type of growth can be sustained. A forecast of Macau gaming revenue and an examination of its seasonality can assist scholars and practitioners alike in developing a better understanding of seasonal variation (a significant consideration in the volatile world of gaming) and the future outlook of the world gambling capital. The objective of this article is to ...

Prohibitions And Policy In The Global Gaming Industry: A Genealogy And Media Content Analysis Of Gaming Restrictions In Contemporary Russia, Pavel V. Vasiliev, Bo Bernhard

UNLV Gaming Research & Review Journal

In an era of widespread gaming expansion, Russia's recent decision to contract its gaming industry stands out as a global anomaly. This article explores factors informing the 2009 restriction of gambling venues in Russia to four remote zones. After a brief discussion of gambling prohibition history across cultures, a genealogical analysis of the origins and development of gaming laws in Russia follows. The authors then use a qualitative content analysis technique to examine the rationales for this contraction that were expressed in Russian news outlets between 2003 and 2010 - the period when the new restrictions were debated, voted on ...

Increasing Chinese Tourist Gamblers In Macao: Crucial Player Characteristics To Identify And Exploit, Penny Yim King Wan

UNLV Gaming Research & Review Journal

Casinos are today considered major tourist attractions and are a strategic component in the development of a tourism destination. Tourist gamblers are an important market segment providing a reliable source of revenue for casinos. It is necessary to understand the characteristics of these gamblers and to design services and products that cater for their needs. In this study a survey of 402 Chinese tourist gamblers indicated that they have distinctive characteristics, gambling motivations, behaviors and preferences that must be considered and catered to for depth of understanding and devising ways to attract, keep and increase these important customers. Management and ...

Analyzing The Trends In Gaming-Based Tourism For The State Of Nevada: Implications For Public Policy And Economic Development, William R. Eadington

UNLV Gaming Research & Review Journal

Gaming revenue trends for Nevada's three major gaming markets- Las Vegas Strip, Reno-Sparks, and South Lake Tahoe-are examined over the past two decades. The Las Vegas Strip had been characterized by cyclical growth from 1990 until 2007, but the Great Recession had dramatic adverse impacts on revenues and employment. Apparent recovery in 2010 was driven largely by baccarat revenues, but they are not likely to be sustainable in the long term. For South Lake Tahoe, deterioration of its core tourism business has been taking place since 1990, but has accelerated since the beginning of the Great Recession and the ...