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Full-Text Articles in Tourism
An Interpretivist Study Of Customer Self-Service Technology Usage And Experiences In The Tourism Sector., Petranka Kelly
An Interpretivist Study Of Customer Self-Service Technology Usage And Experiences In The Tourism Sector., Petranka Kelly
Doctoral
This study provides an interpretivist exploration of customer usage and experiences of self-service technologies (SSTs) in the tourism sector. Tourism customers are increasingly using a wide range of SSTs, for example, to make reservations online and use self-check-in and „bag and tag‟ facilities at airports. While SST research to date has provided insights into the factors affecting customer SST adoption decisions, the aim of this study is to explore customers‟ perspectives on their usage and experiences of SSTs in the tourism sector. This interpretivist study employs a two-stage qualitative methodology of short qualitative interviews with 133 participants at an international …
Real Ireland- An Investigation Into Us Tourists' Holiday Photographs, Sean T. Ruane
Real Ireland- An Investigation Into Us Tourists' Holiday Photographs, Sean T. Ruane
Doctoral
Drawing from literature straddling tourism, marketing, geography and anthropology, this thesis investigates how US tourists consume and thereby make sense of Ireland as a place through practicing photography as part of ‘being a tourist’. The constructivist approach to this research facilitated an exchange of ideas between the researcher and the participants. This exchange between the researcher and the participants, in which knowledge is not discovered, but rather created, informs the hermeneutically-situated methodologies sometimes used by constructivists. The thesis, therefore, employs a suite of participant-focused, hermeneutically-situated methodologies, including in-depth interviews and focus groups to produce a phenomenographical account of how the …