Tourism Commons^™

Burnout And Perceived Organisational Support Among Frontline Hospitality Employees, Gabrielle Walters, Michael Raybould

Michael Raybould

This article describes research designed to investigate the relationship between burnout and perceived organisational support (POS) among front-line hospitality employees. Three hundred front-line employees of a multisite hospitality firm were surveyed using an instrument comprising the general survey version of the Maslach Burnout Inventory and the 17-item version of the Survey of Perceived Organisational Support (POS). Significant relationships were found between POS and each of the three burnout dimensions of exhaustion, cynicism and personal efficacy. The findings of this study contribute to the existing academic literature and provide hospitality managers with a better understanding of the factors that contribute to …

Dark Tourism: The Ethics Of Exploiting Tragedy, Philip R. Stone

Dr Philip Stone

Biometrics For Hospitality And Tourism: A New Wave Of Information Technology, Bomi Kang, Kathleen Pearl Brewer, Billy Bai

Hospitality Review

The technologies that empower biometrics have been around for a number of years, but until recently these technologies have been viewed as exotic. In the not too distant future biometrics will be used to regulate internal processes and to improve services in the hospitality and tourism industries. This paper provides an understanding of the current use of biometrics in general and its practical value for the future in hospitality and tourism. The study presents a review of current practices of biometrics with special reference to the hospitality and tourism businesses, addresses key issues imposed by this technology, and identifies business …

Emotional Intelligence And Organizational Commitment Among Private Club Board And Committee Volunteer Leaders: A Pilot Study, Ronald F. Cichy, Jaemin Cha, Seung Hyun Kim, James B. Singerling

Hospitality Review

This pilot study explored the relationship between emotional intelligence and organizational commitment among provate club board and committee volunteer members. The top three items, ranked by mean scores, of each of three EI dimensions -- IN, OUT, and RELATIONSHIPS wer discussed. A sample of 57 volunteer leaders furhter was split into high EI and low EI groups based on respndents' overall EO median score. Statistical differences between high and low EI groups in three aspects of organizational commitment - affective, continuance, and normative commitment - wer present. 4 t-test results showed that the difference between high and low EI groups …

Ecotourism In Latin America: Four Types Of Birding Tours, Gregory E. Osland

Scholarship and Professional Work - Business

No abstract available

The Experience Of A Lifestyle, Brian Lonsway

School of Architecture - All Scholarship

This essay traces the evolution of themed environment design from theme parks to a series of new architectural types – Urban Entertainment Destinations, Lifestyle Enhancement Centers, and Lifestyle Villages – as a chronicle of spatial mediation from urban décor to urban design technique. Culled partly through semiotic deconstruction and partly through ethnographic investigation, this history examines the environmental design techniques employed in these spaces in order to better understand the relationship of design practice to the cultural practices of work and leisure.

From spatialized branding strategies to the neo-urbanist configurations of location-based entertainment, leisure/entertainment ventures use these narratively motivated techniques …

Review: Kz – A Feature Length Film Documentary By Rex Bloomstein, Philip Stone Dr

Dr Philip Stone

Review of the television documentary "KZ" by Rex Bloomstein. Published by The Dark Tourism Forum and available at www.dark-tourism.org.uk