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Case-Supportive Technology Virginia - Key Findings, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

Background

The Virginia Department of Social Services (VDSS) is a state-supervised, locally-administered child welfare system with 120 local departments of social services (LDSS). In 2016, VDSS had a turnover rate of 29% among their entry level Family Services Specialists. In response to child welfare caseworker concerns about excessive burdens associated with administrative, travel, and documentation tasks, VDSS elected to implement two technological interventions: transcription services in 2017-2018 and COMPASS|Mobile in 2019-2020. The QIC-WD developed a logic model, supported implementation, and conducted a short- and long-term outcome evaluation based on a theory of change that described how and …

Case-Supportive Technology Virginia - Intervention Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

The Virginia Department of Social Services (VDSS) and the QIC-WD designed a multi-phase case-supportive technology intervention to help child welfare caseworkers complete their case notes and other administrative tasks required as part of their job. The decision by VDSS to implement technological supports for caseworkers was informed by two data collection efforts:

1. Listening sessions, held by VDSS staff in each region of the state, and

2. Exit survey results from all 120 local departments of social services (LDSS).

These data collection efforts found that the biggest complaint among caseworkers, particularly those leaving their jobs, was the lack of technological …

Case-Supportive Technology Virginia - Intervention Background, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

What are technology supports and why were they selected?

According to Berzin, Singer, & Chan, 2015, one of the “12 Grand Challenges of Social Work” is a focus on practice innovation through technology in the digital age. The premise is that by integrating technology into the field of social work and creating practice innovations through information communication technology (ICT), transformative social change will be facilitated. ICT tools include computers for data input and analysis, management information systems (MIS) to capture and record client case information, tapping into to the web to further facilitate access to information and communication via …

Case-Supportive Technology Virginia - Site Intervention Logic Model, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

Each QIC-WD site developed a logic model to serve as a visual representation of their selected intervention. All logic models included four main components: inputs, activities, outputs, and outcomes. Collectively, these demonstrate the resources and actions required to implement the program, as well as the associated result or changes anticipated through implementation of the program. The hypothesized relationships are represented by the pathways connecting the listed activities and anticipated outcomes. For more information see Site Overview.

Case-Supportive Technology Virginia - Evaluation Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

The QIC-WD evaluation was conducted with the support of the Virginia Department of Social Services to determine if a Case-Supportive Technology intervention was effective in improving workforce and child welfare outcomes.

Research Questions

The site-level evaluation for Virginia was designed to understand implementation of and outcomes related to two technology innovations: (1) transcription and (2) a mobility application. See the Intervention Overview for more information.

Relationships among intervention components, outputs, and outcomes were mapped out in Virginia’s logic model. Initial research questions of interest included how well the components of the intervention were received by staff, usage of the …

Case-Supportive Technology Virginia - Implementation Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

The Implementation Team

The QIC-WD worked with the Virginia Department of Social Services (VDSS) to establish a Workforce Development Council to lead the development and implementation of their case-supportive technology intervention. The Workforce Development Council was composed of representatives from local departments of social services (LDSS), including frontline caseworkers, supervisors, and directors, as well as regional and state VDSS staff. Additional members of the Workforce Development Council included the Site Implementation Manager (SIM), the Data Coordinator, and four members of the QIC-WD (representing expertise in workforce, implementation, and two for evaluation given the expedited timeline of the project and …

Case-Supportive Technology Virginia - Theory Of Change, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

During the needs assessment process, a theory of change was developed for the primary area of need identified in partnership with the Virginia Department of Social Services (VDSS). Through a series of steps and causal links, a theory of change provides a roadmap to address the root causes of an identified workforce problem and describes how and why changes are expected to lead to the desired outcomes. In Virginia, the theory was informed by the needs assessment process conducted by VDSS prior to the involvement of the Quality Improvement Center for Workforce Development (QIC-WD). They found that the biggest complaint …

Telework Washington - Site Intervention Logic Model, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

Each QIC-WD site developed a logic model to serve as a visual representation of their selected intervention. All logic models included four main components: inputs, activities, outputs, and outcomes. Collectively, these demonstrate the resources and actions required to implement the program, as well as the associated result or changes anticipated through implementation of the program. The hypothesized relationships are represented by the pathways connecting the listed activities and anticipated outcomes. For more information see Site Overview.

Telework Washington - Evaluation Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

The QIC-WD evaluation was conducted with the support of the Washington State Department of Children, Youth & Families (DCYF) to determine if a telework program was effective in improving workforce and child welfare outcomes. The evaluation, as outlined in the Logic Model, was approved by the Washington State Institutional Review Board (IRB).

Research Questions

The evaluation included two components, a process evaluation and an outcome evaluation. The following research questions were used to guide the evaluations.

Process Evaluation Questions

• Were telework-eligible staff aware of the telework program and its timelines, and do they understand how to obtain information about …

Telework Washington - Implementation Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

Implementation Team

The QIC-WD worked with the Washington Department of Children, Youth & Families (DCYF) to establish an implementation team to lead the development and implementation of their intervention. The Implementation Team was composed of representatives from Human Resources (HR), Information Technology (IT), Training, Continuous Quality Improvement, Union representatives, regionally based DCYF frontline staff and administrators, DCYF leadership, the Site Implementation Manager (SIM), the Data Coordinator (DC), and three members of the QIC-WD (representing expertise in workforce, implementation, and evaluation). The SIM and Data Coordinator positions were partially funded by the QIC-WD. All team members were recruited by DCYF …

Telework Washington - Theory Of Change, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

During the needs assessment process, theories of change were developed for the three primary areas of need identified in partnership with the Washington State Department of Children, Youth and Families. Through a series of steps and causal links, a theory of change provides a roadmap to address the root causes of an identified workforce problem and describes how and why changes are expected to lead to the desired outcomes. In Washington, the theories were informed by various aspects of the needs assessment process (e.g., survey data, root cause analyses, implementation team input) and relevant research on the targeted workforce problems. …

Telework Washington - Dcyf Telework Handbook, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

No abstract provided.

Telework Washington - Dcyf Telework Employee Self-Assessment, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

No abstract provided.

Sw 601 Handout, Ashley Rosener

Handouts

Library Resources for Social Work 601 graduate class.

Telework Washington - Intervention Background, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

What is telework and why was it selected?

Telework is a type of alternative work arrangement in which employees perform some or all of their job duties at an approved location other than their official worksite. Other labels for telework include telecommuting, remote work, mobile work, virtual work, distance work, distributed work, work from/at home, and flexplace, though definitions can vary (e.g., Allen, Golden, & Shockley, 2015).

The Washington Department of Children, Youth & Families (DCYF) selected telework in response to several factors identified during the exploration phase of the project:

• surveys showing staff dissatisfaction with the limited mobility …

Telework Washington - Key Findings, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

Background

Washington’s Department of Children, Youth & Families (DCYF) began working with the QIC-WD in 2017 to better understand its workforce challenges and address its external turnover rate of about 26%. The team examined many contributing factors through a needs assessment and designed a telework intervention. In addition to meeting project criteria, two other factors made telework a good fit as the QIC-WD intervention: 1) Child Welfare Field Operations (CWFO) had recent experience with implementing telework as a pilot project, and there was interest in expansion; and 2) there was a new executive order from the governor that required …

Telework Washington - Needs Assessment Summary, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

Exploration of Needs

The Quality Improvement Center for Workforce Development (QIC-WD) worked with the Washington Department of Children, Youth & Families (DCYF) to conduct a needs assessment. A variety of information was explored to learn about the workforce and the agency’s child welfare workforce practices, including 1) recruitment, hiring, and retention metrics and processes, 2) organizational culture and climate, and 3) other workforce processes and initiatives, such as onboarding, mentoring, supervision, performance management, and employee recognition. More specifically, four major types of information were considered:

1. objective data from various agency databases and reports;
2. subjective perceptions of staff and supervisors, …

Telework Washington - Intervention Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

The Washington Department of Children, Youth & Families (DCYF) Child Welfare Field Operations (CWYO) telework program was developed by reviewing policies, practices, experiences and research distilled from materials produced by numerous federal and state agencies (for example, www.telework.gov). (At the time of intervention development, the QIC-WD was unable to identify child welfare agencies with formal telework policies and protocols.) In addition, the experiences of approximately 30 Field Operations Intake workers who participated in a DCYF 2018 telework pilot also contributed to developing the telework program. Lastly, the project’s Implementation Team informed the feasibility of a telework program for DCYF …

Telework Washington - Final Summary, Quality Improvement Center For Workforce Development

Intervention Summaries

Designing a Telework Strategy to Improve Retention

Washington Department of Children, Youth & Families (DCYF) is a state-operated child welfare system. Child Welfare Field Operations is divided into six regions and employs approximately 2,200 people who are responsible for the direct service to children and families with active child welfare cases. In 2017, DCYF had an annual external turnover rate of about 26%. They applied to be a QIC-WD site with the goal of strengthening their child welfare workforce.

When DCYF started working with the Quality Improvement Center for Workforce Development (QIC-WD), an Implementation Team¬¬ was established to participate in …

Telework Washington - Site Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

The Washington Department of Children, Youth & Families (DCYF) is a cabinet-level agency focused on the well-being of children, with a vision that "Washington state’s children and youth grow up safe and healthy— thriving physically, emotionally and academically, nurtured by family and community." As a newly established state agency, DCYF oversees several services previously offered through the state Department of Social and Health Services (DSHS) and the Department of Early Learning (DEL). These include all programs from the Children’s Administration formerly in DSHS, such as Child Protective Services’ investigations and Family Assessment Response, licensed foster care, and adoption support. Also …

Sw 317 Class Handout, Ashley Rosener

Handouts

This handout highlights resources to find statistical information for class assignments.

Barriers And Bridges To Well-Being For Latinx Immigrant Youth In A New Latinx Destination: A Digital Narrative Inquiry, Jenn M. Lilly

Social Service Faculty Publications

An increasing number of Latinx young people in the United States are facing unique challenges to attaining and maintaining well-being as residents of new Latinx destinations. This study analyzes the testimonios of 12 Latinx immigrant youth (aged 18–21) who participated in a digital narrative research project in New Orleans – a new Latinx destination in the US South. Findings are interpreted and discussed through the lens of the Phenomenological Variant of Ecological Systems Theory (PVEST), revealing Latinx young people’s perspectives on the barriers to experiencing well-being, the “bridges” that helped them to experience well-being despite those barriers, and the ways …

“I Learned To Bottle Up My Feelings From A Young Age”: A Narrative Analysis Of Latina Young People’S Family Mental Health Socialization, Jenn M. Lilly

Social Service Faculty Publications

Latina young people report high levels of mental health problems and low levels of help-seeking compared with their white peers, but little research has examined factors influencing their mental health views. Inductive analysis of 25 participants’ narratives revealed that Latina young people described three stages in the development of their mental health-related beliefs, attitudes, and behaviors: undergoing a process of family mental health socialization, suffering in silence, and attaining a new perspective. Within each of these phases, participants shared stories that attest to their agency and resilience. This research uncovers a novel theoretical construct, “family mental health socialization,” which elucidates …

Factors Motivating Social Entrepreneurs To Learn About Change-Making, Social Innovation, And Entrepreneurship, Cheyenne Mcdonald, Elaine Kwee

BSCD Research Briefs

Social enterprise is widely recognized as an innovative and impactful approach to tackling challenging social issues and enhancing community well-being. As highlighted by Samuelsson & Witell (2022), one of the key attributes of social entrepreneurship is its creation of new social values. Understanding social entrepreneurs’ motivations can help inspire more people to create positive contributions to our community. However, there is a lack of research on this topic within Ontario, Canada.

Our study interviewed 10 social entrepreneurs in Ontario to understand the “Factors Motivating Social Entrepreneurs to Learn About Change-making, Social Innovation, and Entrepreneurship.” The objective is encouraging more individuals …

Hb 1844- Free Breakfast And Lunch Programs In Tennessee, Cora Sm Williams, Bailee M. Walker, Lynn D. Fawcett

Belmont University Research Symposium (BURS)

In 2022, more than 13 million children went to school hungry in the United States. According to the USDA, 1 in 5 children do not know where their next meal is coming from (Child Hunger in America, n.d.). In Tennessee, this number is 1 in 4 (Hance, 2020). Far too many students come from households where they may not have access to regular, nutritious meals. Hunger can significantly impact a child's ability to learn and thrive in school. By providing free breakfast and lunch, schools can ensure that students have access to essential nutrition, which can improve their academic performance …

Child Care Advocacy: Tennessee House Bill 1669, Madelyn Kearns, Julio Rodriguez, Destiny Welch, Dillan Williams

Belmont University Research Symposium (BURS)

House Bill 1669 aims to require day child facilities to alert parents or guardians of
enrolled children sixty days prior to the permanent closure of the facility. The main purpose of this bill is to protect hard working parents in Tennessee from being
blindsided by their childcare service by giving them the right to know 60 days in advance before permanent closure of the childcare agency their child or children are currently enrolled in or are currently on the waitlist for (Tennessee General assembly, 2024). This is an important issue because
72 percent of working parents said they cannot afford …

Expanded Transference: A Humanities Perspective On The Generative Core Of Ernest Becker's Theory Of Human Nature, Daniel Liechty, Jerry Piven

Faculty Publications - Social Work

The death anxiety thesis is widely considered to be Ernest Becker’s primary contribution to social theory and is associated with his most widely read book, The Denial of Death (1973). This essay suggests Becker is understood in a more sophisticated and nuanced way when his death anxiety thesis is situated in the context of his earlier work in the humanities and social sciences. The death anxiety thesis itself is one component of a much broader theoretical conceptualization of expanded transference, a constant thread through all of Becker’s writings from his doctoral dissertation through his final posthumously published works. Furthermore, the …

Alternative Shelter Evaluation Report, Jacen Greene, Todd Ferry, Emily Leickly, Franklin Holcomb Spurbeck

Homelessness Research & Action Collaborative Publications and Presentations

This report summarizes research by Portland State University’s Homelessness Research & Action Collaborative for the Joint Office of Homeless Services on the cost, participant experiences, and client outcomes in village-style and motel shelters as compared to each other and to traditional, congregate shelters.

Latinx Respects: Using Theatre To Prevent Dating Violence, Heidi Adams Rueda, Patricia Newman, Kathleen Mcgee

Social Work Faculty Publications

Teen dating violence is a serious health issue facing youth in the United States. A nationally representative survey found that 8.0% percent of youth who had dated within the past year had been physically hurt on purpose by a dating partner and another 6.9% had experienced sexual violence (Kann et al., 2018). Latinx females experience physical and sexual violence at higher rates compared to national averages (i.e., 9.2% and 11.1%, respectively; Kann et al., 2018). Further, nearly 30% of romantically involved youth have been victims of digital dating abuse within the past year (Hinduja & Patchin, 2021).

Qic-Wd Teaming Guidance, Quality Improvement Center For Workforce Development (Qic-Wd)

Other QIC-WD Products

QIC-WD Teaming Structure

Overview

As you begin to plan for the first QIC-WD on-site meeting, the QIC-WD WIE team would like you to think about the site’s teaming structure. The development of the site’s governance/teaming structure will occur over time, evolving to meet the changing needs of the initiative. The QIC-WD WIE team will work with the sites to ensure the development of teaming structures that support the work of the initiative.

Characteristics of Effective Teams

Effective teams share the following common characteristics:

• Have passion for and commitment to the initiative
• Have clarity of each team members’ roles and responsibilities …