Social Work Commons^™

Supporting The Child Welfare Workforce During The Coronavirus Pandemic: Addressing Worker Stress And Trauma, Quality Improvement Center For Workforce Development

Other QIC-WD Products

Studies and our own assessment of secondary trauma in the eight QIC-WD study sites indicate that up to 75% of child welfare caseworkers, especially those with high caseloads and exposure to traumatized families and children, are at risk of experiencing secondary traumatic stress and PTSD. The Coronavirus pandemic exacerbated an already beleaguered workforce. Data from previous pandemics is alarming. Research from the SARS pandemic indicates that survivors often developed PTSD which could last for many years. Those most affected were health care workers who, similar to child welfare workers, were impacted by the social isolation imposed by authorities to contain …

Supporting The Child Welfare Workforce During The Coronavirus Pandemic: Technology, Quality Improvement Center For Workforce Development

Other QIC-WD Products

The child welfare workforce is responsible for ensuring children’s safety and well-being, delivering treatment, and intervention services to families. Workers must document child and family information, service plans, and visit records in secure data systems, that are often only accessible from an office. When the COVID-19 pandemic struck, many states had to rapidly pivot to remote technology to conduct mandatory visits of children in foster care and engage in supervised visitation between children and their families. They also had to determine how to provide oversight of treatment and intervention services required through case plans even though many provider services had …

Workforce Scorecards, Quality Improvement Center For Workforce Development

Workforce Analytics Resources

What Is a Child Welfare Workforce Scorecard?

A Workforce Scorecard is a tool that can be used to track key performance indicators (KPIs) related to workforce outcomes of interest. This approach is derived from the balanced scorecard (Kaplan & Norton, 1992) and HR scorecard (Becker, Huselid, & Ulrich, 2001) strategic planning tools. The process involves linking key strategic goals to workforce-related initiatives and KPIs to demonstrate the alignment between the outcomes being measured and overarching child welfare strategic goals. The scorecard allows agency leaders to monitor progress towards key HR and workforce objectives. The scope of the scorecard can be …

Pedagogical Agents, Megan Paul

Umbrella Summaries

What are pedagogical agents?

Pedagogical agents are “lifelike characters presented on a computer screen that guide users through multimedia learning environments” (Clarebout & Heidig, 2012, p. 2568). Pedagogical agents can vary in multiple ways. The following characteristics have been most studied: appearance (two-dimensional [2D] vs. three-dimensional [3D]), eye gaze, facial expression, gesturing, motion, and gender. The simplest pedagogical agent would be a static, 2D image with just text, and a complex agent would be a dynamic, 3D person or character that talks, gestures, and has eye movements and facial expressions.

Why are pedagogical agents valuable?

Pedagogical agents are valuable because …

Supportive Supervision And Resiliency Ohio - Intervention Background, Quality Improvement Center For Workforce Development

Other QIC-WD Products

What is the intervention and why was it selected? The Quality Improvement Center for Workforce Development (QIC-WD) conducted a comprehensive needs assessment with nine participating Ohio counties in partnership with the Ohio Department of Job and Family Services (ODJFS). The assessment revealed that organizational culture and climate across counties was above average in rigidity and resistance, and below average in engagement. In addition, over half of staff had recently experienced elevated levels of secondary traumatic stress (STS) symptoms. Supervision was also identified as a challenge at every level of the agencies (i.e., from directors to managers, managers to frontline supervisors, …

Data Visualization (Video), Quality Improvement Center For Workforce Development

Workforce Analytics Resources

Data visualization can communicate data in a clear, concise, and engaging way that is easy for us to understand. During the convening of the Institute, the QIC-WD Data Visualization Team lead, Robert Blagg, conducted a presentation on data visualization that addressed the following:

How to make data visualizations useful?

• How can you better collect and organize data to support visualization?
• How can you develop visualizations that respect visual perception of information?
• How can you better focus users on actionable findings?

To learn more about data visualization, watch Dr. Blagg’s 9-minute presentation.

Dr. Blagg’s Data Visualization Resource summarizes key …

Training Tests, Megan Paul

Umbrella Summaries

What are training tests?

For this purpose, training tests include any form of knowledge assessment intended to gauge learning from training. Tests can be of varying lengths, formats (e.g., true/false, multiple choice, short answer), or labels (e.g., quiz, learning checks). The important feature is that they require learners to practice retrieving training-related information from memory. Thus, the focus here is on knowledge and understanding, versus skill acquisition.

Why are training tests valuable?

Training tests are valuable because the act of taking a test improves subsequent learning outcomes. More specifically, people who take a test perform better on later assessments of …

Organizational Cynicism, Dana Hollinshead, Megan Paul

Umbrella Summaries

What is organizational cynicism?

Organizational cynicism is defined as “a negative attitude toward one's employing organization, comprising three dimensions: (1) a belief that the organization lacks integrity; (2) negative affect toward the organization; and (3) tendencies to disparaging and critical behaviors toward the organization that are consistent with these beliefs and affect” (Dean et al., 1998, p. 345). Measures of organizational cynicism include statements such as “I’ve pretty much given up trying to make suggestions for improvements around here” (Tesluk et al., 1990, p. 283) and “I believe that [the organization] says one thing and does another” (Brandes et al., …

Coaching, Megan Paul, Tara Myers

Umbrella Summaries

What is coaching?

There is no single universally recognized definition of coaching. In the context of the workplace, common elements of coaching definitions include a one-on-one systematic relationship, learning, behavioral change, self-awareness, and improved performance (Grover & Furnham, 2016). Some notable differences in definitions include who receives the coaching, who conducts the coaching, the type of behavior change that is targeted, and the nature of the coaching behaviors. For example, several definitions focus more exclusively on top leaders receiving coaching from external, professional coaches (e.g., Kilburg, 1996); known more commonly as executive coaching, this was a common arrangement when workplace …

Getting Radical: Feminism, Patriarchy, And The Sexual-Exploitation Industries, Robert Jensen

Dignity: A Journal of Analysis of Exploitation and Violence

The sexual-exploitation industries, including prostitution and pornography, are patriarchal institutions that are inconsistent with dignity, solidarity, and equality. Radical feminism offers a compelling analysis not only for women but also for men striving to be fully human.

Gratitude, Stephanie Weddington, Megan Paul

Umbrella Summaries

What is gratitude?

There are three ways of thinking about gratitude—as a state, a trait, or a tendency that can be improved through practice. A person can experience a brief state of gratitude in response to a specific event or another person’s kind actions (Emmons & McCullough, 2003). Gratitude is also considered a more enduring personality trait, disposition, or life orientation in which an individual has a general propensity to feel grateful for, notice, and appreciate the positives in day-to-day life (McCullough et al., 2002; Wood et al., 2010). Finally, individuals can enhance their tendency to feel grateful over time …

Pre-Training Interventions, Megan Paul

Umbrella Summaries

What are pre-training interventions?

Pre-training interventions refer to strategies that are implemented prior to training, for the purpose of enhancing training outcomes. Thus far, the primary strategies that have been most frequently investigated include (a) attentional advice, (b) meta-cognitive strategies, (c) advance organizers, (d) goal orientation, and (e) preparatory information (Cannon-Bowers et al., 1998; Mesmer-Magnus & Viswesvaran, 2010).

Attentional advice includes guidance to orient the learner to what they will learn. Examples include going over the main learning objectives or highlighting essential aspects of the training and how they relate to the job.

Meta-cognitive strategies include approaches for learners to …

Sleep, Megan Paul

Umbrella Summaries

What is sleep?

In the context of the workplace, investigations into sleep tend to focus on two main aspects: sleep quantity and sleep quality. Though sleep is occasionally measured using objective measures that assess physiological indicators, subjective self-report measures are most often used (Litwiller et al., 2017). There are dozens of measures for assessing sleep quality or quantity, some of which are single items and others that include multiple items. A more commonly used multidimensional measure is the 19-item Pittsburgh Sleep Quality Index, which assesses factors like sleep duration, sleep disturbance, and sleep efficiency, among others (Buysse et al., 1989). …

Public Service Motivation, Megan Paul

Umbrella Summaries

What is public service motivation?

Public service motivation (PSM) is defined as “an individual’s predisposition to respond to motives grounded primarily or uniquely in public institutions” (Perry & Wise, 1990). In other words, it is about a person’s desire or interest to serve the public, often in the public sector, but also in the private, non-profit sector. It was developed in response to calls to revive interest in working in government, to restore the country’s faith in public institutions (Perry & Wise, 1990). The goal of the research was to explore whether people had such values and interests and, if …

Transitioning From Youth To Adulthood: Mapping The Impact Of Systems & Places On Youth Pathways, Danielle Layton, Erica King Msw, Jillian Foley Mppm, Sophia Mcmullan, Mara Sanchez Phd

Justice Policy

This report seeks to lift up the voices of Maine’s youth and place their lived experiences with homelessness, educational pushout, child-welfare and juvenile justice system involvement, and interactions with the healthcare system at the center of public discourse and decision making. This study collected life stories from 35 youth (age 14-24) using arts-based narrative inquiry methods to map their journeys from childhood to adulthood. The report offers a deeper look at the firsthand experiences of Maine’s systems-involved youth and recommends creating more opportunities for young people to be involved with decisions made by the organizations and systems that serve them, …

Union Commitment And Participation, Tara Myers, Megan Paul

Umbrella Summaries

What are union commitment and participation?

Union commitment refers to the extent to which employees are dedicated to their union (Cooper-Hakim & Viswesvaran, 2005; Gordon, Philpot, Burt, Thompson, & Spiller, 1980). Union participation is active involvement in the union such as attending meetings, serving on committees, holding office, campaigning, voting, assisting with contracts and negotiations, managing union funds, and filing grievances (Anderson, 1979). Many researchers consider union participation as part of union commitment (e.g., Gordon et al., 1980). Others have speculated that union participation is a consequence of union commitment (e.g., Parks, Gallagher, & Fullagar, 1995). Additional ways to conceptualize …

Emotional Intelligence Training, Megan Paul

Umbrella Summaries

What is emotional intelligence training?

Emotional intelligence (EI) refers to abilities or tendencies related to recognizing, understanding, and managing emotions. Because of its connections to important work outcomes such as job satisfaction, organizational commitment, job performance, and turnover intentions (e.g., Joseph, Jin, Newman, & O’Boyle, 2015; Miao, Humphrey, & Qian, 2016), there has been great interest in developing EI via coaching and training, even though it has not traditionally been regarded as something that is amenable to change through training. EI is conceptualized, and measured, in three different ways (Ashkanasy & Daus, 2005). When it was first conceived, EI was …

Emotional Labor, Tara Myers, Megan Paul

Umbrella Summaries

What is emotional labor?

Emotional labor is “the management of feelings to create a publicly observable facial and bodily display” as necessary at work (Hochschild, 2012, p. 50). Thus, people engage in emotional labor when they ensure their facial expressions and body language match what is expected for the job (Grandey, 2000). Clear display rules (e.g., always smile, show empathy, stay neutral, seem stern) are most typically seen within service industries (e.g., customer service, protective services, law enforcement). People accomplish this adherence to display rules through surface acting—managing the expression of emotions—or through deep acting—managing the experience of emotions (Hochschild, …

Workaholism, Megan Paul

Umbrella Summaries

What is workaholism?

The term was coined 50 years ago and referred to the uncontrollable need to work incessantly (Oates, 1971). Since then, many different definitions have emerged, with variations related to what exactly workaholism looks like (e.g., degree of enjoyment and engagement), why it occurs (e.g., personality), and its outcomes (e.g., on health, work-life balance), among others (Clark, Smith, & Haynes, 2020). Because many of these approaches confuse workaholism with related but distinct concepts (e.g., causes and effects), the following definition has recently been suggested as a more pure description: 1) an inner pressure or compulsion to work, 2) …

Developing Monitoring And Evaluation Dynamic Systems For Alternative Families With Fostered Children/ تصميم أنظمة ديناميكية للمتابعة والتقييم للأسر البديلة للأطفال بالكفالة, Basma Mahmoud, Dina Refaei, Hend Ahmed, Khadiga Embaby

Papers, Posters, and Presentations

Since 2016, the Egyptian Government has made many improvements to the Alternative Families System that aims to provide children without parental care with families. Yet, these families still face some obstacles in the monitoring and follow-up system after adoption. The paper sheds light on these obstacles; the roots and solution. We depend on qualitative methodological approaches, based on a purposive sample of key informants consisting of governmental officials, national and international entities, using in-depth interviews as the main tool for data collection, and surveys. As a result of our research, we found that there are limitations that affect the increasing …

Addressing Work-Related Traumatic Stress Nebraska - Resiliency Reminders Guidebook, Quality Improvement Center For Workforce Development

Other QIC-WD Products

This guide is intended for child welfare professionals implementing a workforce effort to address secondary traumatic stress (STS). It was developed as part of CFS Strong, a joint effort of the Quality Improvement Center for Workforce Development (QIC-WD) and the Nebraska Department of Human Services’ Department of Children and Family Services (CFS), to address the cumulative effects of STS that is part of the day-to-day work of the child welfare workforce. CFS Strong included: (1) an adaptation of Resilience Alliance (RA) to teach skills and strategies to manage STS and build team cohesion, (2) Restoring Resiliency Response (RRR) to allow …

The Impact Of U.S. Refugee Policy Change & Political Rhetoric On Nonprofit Service Providers’ Emotional Well-Being, Maria V. Wathen, Patrick L.F. Decker, Charity N. Weishar

Social Work: School of Social Work Faculty Publications and Other Works

This study examines how U.S. refugee policy changes from 2014 to 2018 affected the emotional well-being of nonprofit service providers. Elements identified by participants as emotionally significant were funding cuts, the “bans”, the unpredictable nature of policy change, and most impactful, negative political rhetoric. Emotional wellbeing was negatively affected and included an increase in stress, anger, sadness, despair, depression, helplessness, frustration, and caution. Negative impacts were also felt with regard to professional identities and to relationships with family, friends, and strangers. Importantly, impact on emotional wellbeing differed by level of organization at which the participant worked and by organizational characteristics.

Social Work And Artificial Intelligence: Into The Matrix, Lauri Goldkind

Social Service Faculty Publications

No abstract provided.

[Withdrawn], Social Policy Institute, Washington University In St. Louis

Social Policy Institute Research

This paper was withdrawn per the request of the authors, May 23, 2024.

Research article available at Jabbari, J., Jackson, J., Roll, S., & Grinstein-Weiss, M. (2024). Pinching Pennies or Money to Burn? The Role of Grit in Financial Behaviors. Social Psychology, 55(2). https://econtent.hogrefe.com/doi/abs/10.1027/1864-9335/a000545?journalCode=zsp

Citizens' Perspectives On Accountability Of Nongovernmental Organizations Providing Drinking Water In Northern Ghana, Abdul-Nashiru Mohammed

Walden Dissertations and Doctoral Studies

AbstractAccountability is an important concept in public administration and across multiple sectors. NGOs work towards achieving their social purpose and yet, they are perceived to be accountable only to their donors but not to citizens. The purpose of this qualitative case study was to explore perspectives of citizens in three districts: Bongo, Wa, and Sagnarigu in Northern Ghana on how NGOs demonstrate accountability in fulfilling their commitments in drinking water provision. It specifically investigated the lived experiences of citizens: local government authorities, traditional authorities, and individual citizens from the districts. Research literature emphasized upward accountability resulting in a gap observed …

The Phenomenology Of Independent Living: Examining The Lived Experience Of Young Adults From Out-Of-Home Care In Wisconsin, Mary M. Mcmanus

School of Business Student Theses and Dissertations

Abstract:

Interpretive Phenomenological Analysis was used to examine how young adults with prior out-of-home care experience make meaning of the Independent Living (IL) process (Smith, Flowers & Larkin, 2009). Participants had been in foster care, kinship care, and informal care settings. All participants were enrolled at the university or had recently graduated from the university. All participants were female, white, and from mixed geographic background. None registered as having disability, although evidence of Adverse Childhood Experiences (ACES) was shared. Only one study participant had prior experience with an IL contractor.

Individual interviews were conducted, followed by a focus group. The …

Kingstonian Parents’ Perspectives On Discipline Using Corporal Punishment, Donnette Patrice Green

Walden Dissertations and Doctoral Studies

There is a thin line between discipline, corporal punishment and excessive corporal punishment which is reflected in the differences in disciplinary tactics used in various world cultures. In this regard, international law, such as the United Nations Declaration of the Rights of the Child of 1959 and local law such as Jamaica’s Child Care and Protection Act of 2004, serve to set the parameters of propriety in dealing with discipline as well as the excesses, which constitute corporal punishment. The purpose of this qualitative phenomenology study was to explore parents’ perspectives on using corporal punishment as a form of discipline …

2021 Adult Foster Home Resident And Community Characteristics Report On Adult Foster Homes, Paula Carder, Jason Z. Kyler-Yano, Ozcan Tunalilar, Sarah Dys, Sheryl Elliott, Ellis Jourdan Hews, Minju Kim

Institute on Aging Publications

This report describes results from an annual study of Oregon adult foster homes (AFH). Data contained in this report include home and owner characteristics; monthly charges and payment sources; and resident characteristics, personal and health-related needs. The study’s purpose was to collect and report data that can inform and advise policymakers, state and county agency staff, aging advocates and AFH owners about the status of AFHs in Oregon. These data were collected between December 2020 and February 2021. This report constitutes the first year during the COVID-19 pandemic that these annual data were collected.

Reference Checks, Tara Myers, Megan Paul

Umbrella Summaries

What are reference checks?

Reference checks are hiring tools, typically used as one of the last steps in the hiring process. “A reference check generally involves contacting applicants’ former employers, supervisors, coworkers, and educators to verify previous employment and to obtain information about the individual’s knowledge, skills, abilities and character” (Society for Human Resource Management, 2020, p. 1). For example, potential employers use this as an opportunity to get additional information about applicants’ job performance, communication, time management, teamwork, professionalism; honesty; and attention to detail (Hendricks, Rupayana, Puchalski, & Robie, 2018). The questions used on reference checks depend on the …

Building Capacity To Effectively Share And Use Data, Robert Blagg

Other QIC-WD Products

In child welfare, the need to utilize meaningful data to ensure that the services provided are effective in supporting children and families represents a continuing challenge. There is a large volume of data from sources that are internal and external to child welfare agencies; and it increases almost exponentially on a regular basis. It is difficult for leaders and practitioners to quickly and meaningfully synthesize, make use of, and share new information with colleagues who need it to make sound decisions. Even when data is transformed into knowledge, challenges remain around the preferred method of ensuring information reaches the individuals …